Mary Kate Niswonger
Guest Services Supervisor at Chetola Resort & Conference Center- Claim this Profile
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Bio
Credentials
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Microsoft Office Specialist: Excel Associate (Office 2019)
MicrosoftOct, 2022- Oct, 2024
Experience
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Chetola Resort & Conference Center
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Supervisor
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May 2023 - Present
- Participated in working all types of shifts morning, mid, and evening- Carried out the front desk check-in and check-out procedures for timeshares, hotels, inn lodging, and condominiums to ensure guests knew everything they needed about the resort and their accommodation style.- Qualified experience working with Maestro and Resort Data Processing used to perform all front desk duties, including making and canceling reservations and creating and applying gift cards.- Experience in Customer Service, including but not limited to phone and email etiquette.- Participated in working all types of shifts morning, mid, and evening- Aided in giving tours to guests staying in The Bob Timberlake Inn. - Exercised turn-down service for 100% of guests staying in The Bob Timberlake Inn Show less
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Guest Service Representative
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Jan 2023 - May 2023
Guest Service Representative - Carried out the front desk check-in and check-out procedures for timeshares, hotels, inn lodging, and condominiums to ensure guests knew everything they needed about the resort and their accommodation style.- Qualified experience working with Maestro and Resort Data Processing used to perform all front desk duties, including making and canceling reservations and creating and applying gift cards.- Experience in Customer Service, including but not limited to phone and email etiquette.Innkeeper - Aided in giving tours to guests staying in The Bob Timberlake Inn. - Exercised turn-down service for 100% of guests staying in The Bob Timberlake Inn- Hosted our daily wine and cheese social with an average attendance of 65% Show less
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C3 Church, Clayton, NC
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United States
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Religious Institutions
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1 - 100 Employee
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Intern
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May 2021 - Jun 2021
- Participated in an 8-week paid internship administering an annual 2-day conference with over 100 children and 50 volunteers. - Directed all moving aspects of the conference including but not limited to classrooms, meals, stage productions, security, and first aid. - Developed leadership and organizational skills and familiarized myself with event planning, management, and social media marketing. - To access more information: http://www.c3chruch.com/summerblast For more information: http://www.c3chruch.com/summerblast Show less
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Education
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2022 - 2025
Walker College of Business at Appalachian State University
Bachelor of Science in Business Administration- BSBA, Hospitality and Tourism Management -
2018 - 2022
International Baccalaureate
IB Certificate -
2018 - 2022
Smithfield-Selma High School
High School Diploma
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