Administrative Office and Technology Manager

• Feb 2022 - Present

Development and Communications Assistant

• Nov 2020 - Feb 2022

Asserive Engagement Case Worker

• Apr 2019 - Nov 2020

•Verify eligibility and follow funder’s guidelines to assist eligible clients to gain access to the Multnomah Stabilization Initiative (MSI) program, rent assistance, emergency energy assistance, and any other service as needed to promote family stabilization. •Provide Assertive Engagement case management to clients engaged in the MSI program, helping design and reach the goals of their family stabilization plan.•Find appropriate workshops and classes for clients to enter the workforce, promoting family budgeting and self-sufficiency.•Be able to do house inspections and report any child abuse or neglect to the relevant authorities. •Enter data into the Service Point and Salesforce databases, assisting with tracking of resources available for rent assistance and vouchers.•Maintain confidential client files in compliance with El Programa Hispano Católico, Multnomah County, and Home Forward standards.•Attend County meetings for rent assistance coordinators (as requested by supervisor).ACHIEVEMENTS• Improved service to the community, provided equitable access to participants with limited ENG proficiency, and improved communication during the assessment process by translating the Housing Assessment. • Facilitated document management by redesigning and completing the program’s documentation checklist. • Helped demonstrate the proper management of funds during the end of FY18-19 by collaborating with the Finance department on the MSI reconciliation report.• Achieved the program’s goals and secured funding for the next fiscal year by networking with community partners to acquire 5 extra participants to fulfill the requirements and outcomes of the HSP funds.• Contributed to a successful run of the Farm Visits, Back to School, and Toy Drive events, by joining the Social and Events Committee, actively participating in the planning process, designing the referral and registration forms, volunteer schedule, and writing the volunteer task instructions

Self Employed

• Aug 2017 - Apr 2019

During these years working as a childcare provider, I was juggling work for different families at different times while studying and managing my personal life. Even though being a nanny or a tutor is not related to my career, or what I want to be in the future, I applied business and project management skills, excellent customer skills, and problem solving as follows: • Having quality management and meeting requirements: Showing diligence and responsibility while taking care of the boys, due to a single second of inadvertence could make the difference between life or death. This could be compared to having a great attention to detail and proactivity, to detect minimal mistakes/issues/important points and take the initiative to solve them right away providing excellent customer service, fulfilling expectations of your clients and sponsors. On top of that, the faster the reaction to a problem, the more customer satisfaction, and the less future expenses. • Sticking to the project schedule: I also had to multitask, have excellent time management skills, and follow strict schedules. There were always many things to do and activities that no matter how much the kid pout or kick they must be fulfilled. Having a project means having a deadline and a timeline or plan that must be followed. • Managing risks: Before doing anything with the kids, I had to plan and be prepared in case something went wrong. I learned to think about the “what if”, be very flexible in case the plans change, have lots of creativity to sort the situation and provide conflict resolution parties involved as happy as possible and adapt to the new situation. In a project, it is always very important to think about the problems that can be presented down the road. Moreover, it is required to always have a risk mitigation plan and get to know how the project team should respond in case any issues are presented.

Front Desk Receptionist & Spanish Tutor

• Jan 2018 - Jul 2018

Receptionist: Working at the SLC Student Learning Center’s Front Desk I was able to strengthen customer service skills, apply problem-solving, critical thinking, and creativity to find different opportunities to improve the center and its services to the community. The position’s main tasks were to:• Great people when coming into the room, encourage students to log-in/out of the system • Provide guidance and direction, support and offer solutions to questions or issues regarding to tutors, schedules, offered services or any other question about the campus• Answer phone calls, voices messages or emails, providing accurate information and best customer service• Ensure compliance of rules and procedures of the center• Keep the front desk tidy and clean• Support other administrative tasks and help the coordinator with small projectsThe major achievement was redesigning and installing a more organized and eye-catching bulletin board. This project helped the center by increasing the number of readers and the flow of students in the center. Spanish Tutor: I assisted students that were struggling to learn the Spanish language. I helped them to clarify doubts and stay motivated. Also, worked with the professors to support students to get ready for tests and homework.

Sustainability Intern

• Apr 2018 - Jun 2018

While studying in PCC I had the opportunity to take two very interesting courses that helped me clarify the professional path I had always wanted to pursue but couldn’t find. One of them, Eco-Innovative Social Entrepreneurship, gave me the bases of sustainability and the link it creates between the planet, people, and the companies’ profits. I got very interested in the effort of balancing this triad in order to have healthy environment and equitable society while creating a vibrant economy. The professor who dictates this class, gave me the opportunity to help her out with an event she was organizing to promote the inclusion of sustainability in the curriculum of other courses. I also was able to help her with the design and update of a guide containing different research resources related to this topic. • Event: Assisted in faculty SPARC Workshop facilitate the activities during the event and its finalization• Guide: Re-designed, formatted, updated database, and researched primary sources for sustainability resources guide

Cultural Exchange

• Aug 2015 - Aug 2017

Coming to the US opened my mind to a new environment. It took me out of my comfort zone and taught me many things about myself. It meant achieving a personal goal of living abroad and starting a very interesting journey of personal growth. During this job, I acquired invaluable adaptability and flexibility skills, time management. I was able to immerse myself in the English language and the American lifestyle which helped me master English as my second language and understand the American culture.

Operations Assistant

• Dec 2014 - Mar 2015

Mascot is a small pet store, with less than 15 employees, which sells and distributes pet food around the city. This was a temporary job that let me apply some of my IE knowledge in a very informal environment, showing and demonstrating the importance of the standardization, measuring variables, keeping track of records, and evaluating goals achievement. During these 3 months, my tasks were to: • Design, measure, and control KPIs (Key Performance Indicators) for the deliveries, sales, and returns processes • Make monthly inventory audits and determine surplus and shortage of product • Search, contact, and arrange meetings with possible new suppliers for the portfolio's expansion and better use of the channel of distribution • Explain and share weekly results with workers and management to facilitate decision making regarding the current state and new expectations for the week up to come

Process Improvement Trainee

• Jun 2014 - Dec 2014

During my internship at Colombina’s warehouse I had the opportunity to work in several projects related to the improvement of different warehouse processes and some new implementations that were going on by the time. I had a unique position of being a bridge between workers on the ground and administrative leaders allowing me to bring up workers’ concerns and ideas, analyze their impact and help leader with decision making. • Daily: pull information from SAP regarding the amount of boxes and orders the pickers handled the day before and measure their productivity through some KPIs. Design tables and graphs, analyze statistics and present the information in written documents to the warehouse coordinator and administrative directives for decision making • Projects: support coworkers and head of the projects, set timelines and deadlines, set meeting schedules, record what was talked in meetings, give ideas and help analyze viability, assign responsibilities to people involved, in charge of documentation

Logistics Monitor

• Apr 2014 - Jun 2014

EDUKATIC is an event that gathers together hundreds of teachers and professors, strengthening the knowledge, promoting the use, and showing successful cases of the implementation of information and communication technologies (IT) in schools. As a lead monitor I had to collaborative with the planning, development, and finalization processes of the event. Within the tasks I did were to: • Support the planning process of the event by helping the coordinator organize stands, get supplies, manage inventory, decorate and display tables, among others • Greet guests at the reception table, assign tags/badges to guests and record attendance by OCS system, hand the schedule of the conferences, and provide an excellent customer service by giving information, answering questions, giving guidance, and problem-solving different issues for our guests • Help clean up after the event and put away the different things that were used, gather information about the participants and analyze statistics

English Instructor

• Aug 2012 - Dec 2012

I worked at Active English while being in school. It was an academy close to where I lived, that a allowed me to practice my English, strengthen my bilingual communication and interpersonal skills, and acquire some creativity, fast thinking, and problem-solving skills. As an instructor, my responsibilities were to: • Follow the learning plan proposed by the academy and design an entertaining class that help children pick up the language in a faster, easier, and more entertained way. Adjust the plan as required • Track the progress of the kid’s learning, take notes about the topics that cause more difficulties and generate recommendations of how to solve these issues • Lead the English Pronunciation Class for adults, providing solutions to their concerns finding ways for a faster learning, and keeping them motivated to complete the program

Logistics Co-coordinator

• Dec 2009 - Feb 2012

Among the many activities TECHO does in many countries of Latino America through its three stages of social development, a vey powerful and probably the most impactful action is the construction of 200 square feet wooden-panel houses (between 6 and 20 houses in one weekend, couple of times a year). These houses, seen by many as a tiny tiny space for a family of 4 (in average) to live in, was an incredible first step solution in the process of improving the living conditions of a community that lives in extreme poverty (less than $2 per day). This events required an amazing logistic process involving volunteers that had to download all the material from the trucks (the wooden walls and floor panels, poles, aluminum tiles, windows, and tools) bring the them to the specific lots where each house was going to be built, and commit with the families to come back on the next weekend, to donate all our physical strength, will power, and best attitude to help them build their new houses. At a very young age, I was able to develop leadership, organizational, planning, and interpersonal communication skills, and a very strong sense of commitment. As the logistics department co-coordinator, I had to: • Keep track of tool physical inventory, taking into account purchases, broken or borrowed tools • Keep the record of the volunteers that have borrowed any tools, set returning deadlines, follow up, and make sure they return them in good conditions • Plan material requirements for any construction event, organize tool kits and assign them to the respective volunteer, according to the construction staff. Make purchases if necessary • Plan tool cleaning sessions after constructions