Experience

Eperformance

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Systems Specialist

  • Apr 2023 - Present

  - On prem infrastructure support (Laptops, Meraki Firewall, VPN server 2012-2016-2019-2022) - Cloud Architecture support (azure tenants, exchange, SPO, Intune, Entra, dynamics CRM environments - Application Deployment Support (DEV, QA, UAT, PROD) - Client facing interactions and support (project oriented ops) - TCO analysis of MS tools/products/licenses (optimization to pass savings to client) - On prem infrastructure support (Laptops, Meraki Firewall, VPN server 2012-2016-2019-2022) - Cloud Architecture support (azure tenants, exchange, SPO, Intune, Entra, dynamics CRM environments - Application Deployment Support (DEV, QA, UAT, PROD) - Client facing interactions and support (project oriented ops) - TCO analysis of MS tools/products/licenses (optimization to pass savings to client)



Rossmann Architecture Inc.

• Canada
• Architecture and Planning
• 1 - 100 Employee

• IT Systems Administrator

  • Jul 2022 - Mar 2023

  Day to day work • Active Directory (password resets/NTFS permissions/shared files) • Backup management (restoring as needed) • DHCP/DNS monitoring and configuring • File server Resource monitoring (Quotas) • Group policy creation and modification • Printers (deployment/maintaining) • VPN connectivity and logging • VMware ESXI host maintenance and monitoring • Monograph data export, truncation and presentation • Software Licensing and updates • Endpoint/Server updates • Cisco switches (setup/manage as needed) • Router/Firewall management and monitoring • Physical and Wireless network monitoring/testing/configuring • Telecom integration and improvement (both Videotron and Zoom) --- Project specific work --- • Reconfigured private wireless network to be more secure and reachable in multiple locations with only L2 cisco switches in a geographical straight line as a backbone (static default routes for traffic to reach DHCP/DNS) • Captured a MAC table of all corporate devices to be trusted that can connect to the corporate network from the RJ45 connections in conference rooms (deny everything else) • Decluttered corporate network topology with useless routing or next hop devices that were unnecessary or just acting as a single point of failure • Added SPF and DKIM keys to validate outbound google email with an RSA header to authenticate correctly with federal clients • Completed mail DMARC rules setup in DNS to stop any domain level spoofing that I noticed was starting • Advocated for employee level training to stop any phishing attempts or intrusion on the email attack surface • Developed SOPs for IT systems • Applied any IT solutions with minimal downtime and responded to any issues using a standard SLA model • Reviewed and improved any network inefficiencies and server backup times • Increased implementation of Microsoft oriented products (SharePoint/OneNote/OneDrive/SCCM) with future growth in mind Show less



Self-employed

• Ottawa

• Systems Administration and Personal Growth

  • Sep 2020 - Mar 2023

  Additional Rossmann Architecture IT projects (July 2022-March 2023) • Deployed windows 10/11 laptops with appropriate software company wide • Secured corporate file access using appropriate NTFS standards • Helped the IT lead gain full access and understanding to all network devices/operations • Went over attack surface vulnerabilities • Assisted and took over the day to day IT requirements while the IT lead had other projects --- Assisted with the CIBC Costco Mastercard takeover/transition as a major client (February 2022- June 2022) - Avid community contributor to help company employees succeed - Demonstrated customer empathy and assisted with their financial needs - Help team members configure and navigate their IT systems and GUI platforms --- Studied stock market cycles (March 2020-February 2022) - Created a bot-based data dump of information and then sorted the information - Created a community to help like-minded individuals make informed trading decisions - Took on a leadership role in helping to mitigate market losses (targets and stop losses) --- Working towards the following IT certifications - Cisco Certified Network Associate - routing and switching - Certified Associate in Project Management Show less



Ottawa International Airport Authority / Administration de l'aéroport international d'Ottawa

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Common Use Systems Administrator

  • Feb 2017 - Sep 2020

  Day to day work• Active directory Users and Computers to organize user permissions/GPOs as needed• Assessed and identified end user organizational risk and trained them when appropriate • Monitored over 30 server status in a VMware environment with the help of SolarWinds • Proactively monitor, maintain and troubleshoot endpoint Airport systems to ensure proper function and high availability• Resolve help desk service requests within a timely manner• Used DHCP, DNS, MAC, TCP/IP address assigning to ensure proper system function in multiple VLAN network configurations• Utilize analysis tools such as ping, telnet, psping to troubleshoot network related issuesProject work• Assisted in the redevelopment of the 3rd floor IT systems which included, Computer, signage and kiosk upgrades• Assisted with the development and deployment of the Primary inspection and Nexus kiosks• Continuously created and updated system maintenance scripts to automate as much of my responsibility as possible• Train any new staff that are hired on board and prepared them to work alone as needed• Worked closely with the vendors and agencies to provide IT functionality and compliance Show less

• Common Use Systems Administrator

  • Mar 2015 - Feb 2017

  Started as an IT contractor at the Ottawa Airport (with the same duties mentioned above) and was later hired on as a full time permanent employee in February 2017