Experience

Huntington Beach Chrysler Dodge Jeep Ram

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lead Internet Sales Representative

  • Sep 2021 - Present

  • Demonstrate vehicles by explaining characteristics, features, test-driving, and explaining warranties and services• Qualify buyers by aligning requirements and interests to various models and discussing finance options• Close sales by securing commitments, overcoming objections, negotiating price, and completing purchase contracts• Generate a network of repeat business through consistent referrals by providing an enjoyable service experience• Complete sales contracts, purchase documentation, registration paperwork, and dealership records with strict compliance• Maintain knowledge of product fleet which housed over 100 distinctive vehicles with regards to make, model, and trim



Easy Breathe, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Inside Sale Professional

  • May 2020 - Aug 2021

  • Worked as a dedicated and accomplished Sales Representative for the America’s largest online CPAP supply company• Achieved second-highest revenue on a sales team of 12 representatives by netting over $550,000 total through Q3 & Q4• Followed up on warm leads and responded to customer questions about availability, pricing, and insurance inquiries• Retained clients by addressing issues and concerns and negotiating deals that satisfied their needs • Worked as a dedicated and accomplished Sales Representative for the America’s largest online CPAP supply company• Achieved second-highest revenue on a sales team of 12 representatives by netting over $550,000 total through Q3 & Q4• Followed up on warm leads and responded to customer questions about availability, pricing, and insurance inquiries• Retained clients by addressing issues and concerns and negotiating deals that satisfied their needs



Nike

• United States
• Retail
• 700 & Above Employee

• Consumer Experience Manager

  • Jan 2019 - May 2020

  • Managed the Customer Experience Team of this $17 million flagship store staffed with 120 service representatives• Boosted overall satisfaction metrics from 71%to 96% by creating and implementing service standards for service representatives• Led the integration of Nike Inc.’s first in-store self-checkout and “Buy Online, Pick Up in Store” services• Fostered customer retention by coordinating marketing events with external partners• Increased revenue by $250,000 in eight months by streamlining the in-store “Tier One” footwear launch process• Trained all 15 managers across departments, leveraging Nike’s Sales-Floor Leadership program• Created individualized development plans for four service representatives leading to their promotions• Established consistency in service training through organized clinics with partners from three other stores in the LA marketplace

• Product Specialist

  • Oct 2017 - Jan 2019

  • Associate manager of this flagship store’s $6.5 million Women’s Product Life Cycle team• Created a sampling system to organize each season’s 200+ SKUs of new apparel and footwear• Enacted monthly training courses for a team of 120 service representatives boosting sell-through of individual products by 30%• Led the bi-quarterly transition of over 100+ SKUs of apparel and footwear• Executed Nike Inc.’s “Unlaced” pilot for the women’s footwear journey

• Customer Service Representative

  • Oct 2016 - Oct 2017

  • Organized in-store contests from conception to execution which increased team morale and drove sales, conversion, and units and average dollars per transaction• Exceeded monthly Nike Membership individual goal by 200% with an average of 50 registrations• Mentioned personally by name over 100 times in 13 months by customers satisfied with their service• Voted Employee of the Year by peers and leadership for highest sales and premium service