Web Resources Coordinator

• Nov 2020 - Present

Vietnamese Translator/ Interpreter

• Feb 2017 - Dec 2021

Translate brochures, leaflets from English to Vietnamese. Proofread to ensure that translations retain the content, meaning, and feeling of the original material and are suitable for the Vietnamese cultural context. Translate brochures, leaflets from English to Vietnamese. Proofread to ensure that translations retain the content, meaning, and feeling of the original material and are suitable for the Vietnamese cultural context.

E-commerce & Logistics Manager

• Feb 2017 - Nov 2020

Manage, maintain, monitor, and upgrade the company websites. Oversee and implement website legal compliance including ADA compliant web accessibility protocols. Build the homepage layout and web pages to showcase new products and embed promotion videos and other contents. Oversee the management of digital assets across all company departments and marketing channels. Coordinate with the marketing team to create and publish blog and video content for website and social media channels. Collaborate with marketing department on social media and digital marketing efforts to drive web traffic and purchases. Manage the fulfillment of sampling and sponsorship campaigns. Maintain daily records of shipments and inventories to track which products need to be replenished. Monitor available supplies, materials, and products to ensure that customers and employees have access to the materials when they need. Create video tutorials to train other staff on how to use the Amazon seller central for inventory management, how to use UPS website to get quotes, create shipment, schedule pick up. Write inventory reports to present at the company weekly meetings. Show less

Technical Support Specialist

• Jul 2015 - Jul 2016

Coordinate the English-speaking customers from England, USA, Indian, and the Middle East with Vietnamese programmers whose communicative English is limited. Provide remote technical support and assistance for end-users who purchased WordPress website templates from the center. Respond to customer inquiries and assisted in troubleshooting and resolving challenges via theme forums and Skype. Write user manuals/ installation procedures for website templates built in WordPress using SnagIt, Photoshop, and Dreamweaver. Coordinate with the center coders to tailor customers’ websites on request. Show less

Call Center Specialist

• Apr 2013 - Jul 2015

Manage large amounts of inbound and outbound calls pertaining to customer orders and requests for information in a timely manner. Provide customers with technical support and assistance regarding hardware and software issues. Keep records of all conversations and maintain a call center database by entering and verifying information. Keep equipment operational by following established procedures, reporting malfunctioning equipment and software to supervisors. Update knowledge about new services and software by participating in educational opportunities. Show less