Sam Wu
Travel Specialist (Singapore-based) at Tablet Hotels – A MICHELIN Experience- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
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Cantonese Elementary proficiency
Topline Score
Bio
Experience
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Tablet Hotels
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Travel Specialist (Singapore-based)
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Feb 2020 - Present
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Six Senses Hotels Resorts Spas
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Thailand
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Hospitality
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700 & Above Employee
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Front Office/Guest Experience Supervisor
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Mar 2019 - Sep 2019
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Grand Hyatt Singapore
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Singapore
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Hospitality
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100 - 200 Employee
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Guest Service Officer (Concierge)
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Jan 2018 - Feb 2019
Roles & Responsibilities: - Assist hotel or city guests in the arrangement of tours and restaurant reservations. - Coordinating with hotel guests to help plan activities for their day in Singapore. - Ensure that arrival and departure limousine transfers are coordinated, as requested by hotel guests. - Developed strong relationships with long-term guests and VIPs. - Assist hotel guests in the coordination of packages or document delivery, within Singapore or to other countries. - Keeping guests and team members updated with the latest event happenings in Singapore. - Responsible for the tracking, safekeeping and delivery of hotel guest’s packages to city guests, or vice versa. - Responsible in the coordination of taxis and limousines for hotel or city guests. - Provide information on attractions and amenities, and promoting services to guests around Singapore. - Responsible for responding and action to hotel or city guest’s emails. - Ensure that all guest comments are channelled to Assistant Manager/Concierge Manager for follow up. - Ensure speedy, accurate and efficient telephone and message services at all times. - Ensure accurate information of special events and promotions inside and outside of the hotel. Show less
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Naumi Hotels
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Singapore
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Hospitality
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1 - 100 Employee
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Guest Relations Executive (Supervisor)
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Mar 2017 - Jan 2018
Roles & Responsibilities:- Preparing and reviewing arrival list to welcome guests.- Assignment of rooms for arriving guests and VIPs. - Liaising with the Housekeeping to make sure assigned rooms are prepared prior to guests' check-in.- Ensure accurate accounting of all rooms.- Assist the Front Office Manager in managing the Front Office team to ensure that all standards and operating procedures are complied with.- Planning of shift roster for the Front Office team- Handling guest’s feedbacks and complaints, and acting to resolve them.Achievements:- Recipient of the Certificate of Service Excellence (For going the extra mile and given compliments by guests) Show less
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Guest Relations Officer
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Jan 2016 - Feb 2017
Roles & Responsibilities:- Ensure smooth arrival & departure of guests.- Handle check-in and check-out of guests in a timely manner.- Take reservations through the email; through the phone; in person, in the absence of Reservation department. - Providing information on attractions and amenities and promoting services to guestsaround Singapore.- Organise and plan guest’s itinerary, if necessary- Assist guests in the arrangement of tours, transport, and restaurant bookings. Show less
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Singapore Police Force
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Singapore
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Law Enforcement
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700 & Above Employee
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Police Officer
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Oct 2011 - Jul 2014
Last Held Rank: Staff Sergeant. - Responsible for the smooth operation in the Divisional Headquarters’ Operations Room and Person-in Custody Centre. - Elected to be a Police Defense Tactics (PDT) Instructor. - Responsible for the training of PDT to the division’s police officers. - Assisted in the production of Divisional Headquarters’ training videos. Last Held Rank: Staff Sergeant. - Responsible for the smooth operation in the Divisional Headquarters’ Operations Room and Person-in Custody Centre. - Elected to be a Police Defense Tactics (PDT) Instructor. - Responsible for the training of PDT to the division’s police officers. - Assisted in the production of Divisional Headquarters’ training videos.
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Education
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Murdoch University
Bachelor's degree, International Business & Hospitality and Tourism Management