Experience

Designlab

• United States
• Design Services
• 100 - 200 Employee

• Senior Admissions Coordinator

  • juil. 2022 - - aujourd’hui

• Admissions Coordinator

  • mars 2021 - juin 2022



Maestro

• United States
• E-Learning Providers
• 100 - 200 Employee

• Instructional Designer and Copywriter

  • mars 2020 - févr. 2021

  PROJECT HIGHLIGHTSLead the writing team on a multi-year project to overhaul Royal Caribbean’s training for ship employees. Collaborated with leaders from three Royal Caribbean divisions to design training materials for 11 roles — ultimately more than 32,000 people. Acted as internal SME for a team of six writers; ensured content accuracy and stylistic consistency. Contributed to outstanding outcomes: 21% improvement in crew performance scores, 90% increase in crew confidence, and 2.9% increase in net promoter scores — surpassing an aggressive goal of 0.6% increase in NPS.Updated instructor-led training materials for the Southwest Airlines Care Team, which responds to aviation emergencies. Accounted for the emotionally draining nature of the content and designed activities that allowed participants to practice their skills through realistic scenarios in a supportive learning environment.Designed sales rep training for leading medical device companies Stryker, Medtronic, and BD. Wrote compliance training materials for pharmaceutical companies Astellas and Bristol Myers Squibb.Wrote a campaign video script that addressed the impact of the COVID-19 pandemic on a product launch and positioned Stryker as a supportive partner during unprecedented times.Wrote brand guides for an apparel company, fiscal intermediary service, and MMA fighter. Identified each brand’s personality and tone and created tools to help users evaluate if their content met the style guidelines.ROLEDesign eLearning, ILT, video, micro-learning, and branching-scenario learning solutions.Write copy for brochures, digital ads, email sequences, style guides, social media toolkits, UX microcopy, video scripts, and web. Collaborate with team members across roles — from designers to developers — to conceptualize and execute the highest quality deliverables.Manage time efficiently and communicate proactively to ensure successful and timely completion of all projects.

• Instructional Designer

  • oct. 2018 - mars 2020

• Instructional Designer, freelance

  • juil. 2018 - sept. 2018



Remote Year

• Travel Arrangements
• 1 - 100 Employee

• Remote Year: Genesis

  • août 2019 - févr. 2020

  I continued working for Maestro remotely while participating in a six-month, community work-travel program facilitated by Remote Year. Together with a group of adventurous folks, I lived and worked in Croatia, Portugal, Spain, South Africa, Chile, and Peru. I honed my time management and proactive communication skills while developing a global network. Ask me about my top three favorite Croatian sayings and the few words of Xhosa I learned, but please don’t ask me to speak Portuguese — that one is a lost cause!



ArcSite

• United States
• Software Development
• 1 - 100 Employee

• Web Content Writer, freelance

  • mai 2018 - juil. 2018



Kalamazoo College

• United States
• Higher Education
• 400 - 500 Employee

• Assistant Director Of Admission

  • août 2016 - juin 2018

  As Assistant Director of Admission, I translated my passions for relationship-building, language, education, and travel to recruit talented students domestically and internationally. I coordinated data-driven recruitment travel strategies for all admission counseling staff, and carried out recruitment in assigned territories, including China, South Korea, and much of the western United States, with an emphasis in California (Southern) and Colorado. I designed and implemented the Office of Admission communications plan—incorporating print, email, web, and social media marketing materials for U.S. and international audiences—to meet marketing and budgetary goals. I collaborated with Office of College Marketing and Communication and outside vendors, and leveraged CRM technology to create, write, proofread, select photo and video content for, and strategically deploy communications materials. I also represented administrative staff in an elected position on the College’s Community Council.

• Admission Counselor

  • juil. 2013 - juil. 2016

  As an admission counselor, I represented the College to prospective students, their families, high school and independent counselors, and other constituencies to recruit and matriculate qualified students and meet strategic enrollment goals. I lead extensive travel and outreach efforts at high schools, college fairs, and community-based organizations, and built relationships with students and counselors in assigned recruitment regions, including Arizona, Maryland, Michigan (Oakland County), Virginia, and Washington, DC. I conducted admission interviews and visitor information sessions, and evaluated application materials to recommend candidates for admission and scholarship.

• Admission Intern - Event Planning

  • sept. 2012 - juin 2013

  As an intern in the Office of Admission, I assisted in the planning and execution of all on-campus events for prospective students and their families. Responsibilities included managing event registration and communications, coordinating fleet vehicles used to transport visitors, setting up venues, and scheduling volunteers to participate in a range of event activities. I used personal knowledge of the K student experience to make visitors feel welcome and at home on campus.



Lindamood-Bell Learning Processes

• Education
• 500 - 600 Employee

• Seasonal Clinician

  • juin 2010 - juin 2013

  As a clinician, I worked one-on-one with students with a variety of learning differences and challenges to improve their reading comprehension, phoneme awareness, and math skills. I received intensive training based on a cognitive theory of development to implement educational activities and utilize positive reinforcement behavioral modification techniques. During each session, I maintained a high level of energy, focus, and flexibility, tailoring activities to engage students’ interest and meet educational goals.



Beijing Playhouse Theatre Company

• English Second Language Teacher

  • déc. 2011 - févr. 2012

  As the English instructor for the Playhouse’s English-language theatre camp, I worked with Chinese children aged 7-14 years to improve English skills. I planned short lessons to introduce vocabulary and practice pronunciation, and encouraged the kids to adhere to an English-only camp environment. As the English instructor for the Playhouse’s English-language theatre camp, I worked with Chinese children aged 7-14 years to improve English skills. I planned short lessons to introduce vocabulary and practice pronunciation, and encouraged the kids to adhere to an English-only camp environment.