🧩 Jonny Katz
Senior Director of Business Operations at PeerSpot- Claim this Profile
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English Full professional proficiency
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Hebrew Full professional proficiency
Topline Score
Bio
LinkedIn User
As a rule, I prefer not to give recommendations because it feels inauthentic to heap praise on people... which isn't always justified. However I have no hesitation in recommending Jonny. I had the pleasure of working together with him for over 6 years and can say with absolute honesty and confidence that he is the most talented, reliable and energetic people I've ever worked with. I have witnessed the passion he brings to whatever he does, always producing well thought out execution. His rare combination of strategic and technical mindedness always brought us to better decisions making and stellar results. And to top it off, he is a pleasure to work with... genuine, funny and trustworthy, Jonny was appreciated and loved by all who worked with him.
Maria Markovskaya
I've been working with Johnny as an external partner of the Rapaport company, seeing the stability of the partnership for several years. As a Graphic designer I'm collaborating with Johnny in the marketing field, and can describe him as a talented leader in product management, who always strives to achieve maximum results using cutting edge solutions. I am pleased to work under his leadership, developing together with every next project. Hope to keep working together on future projects!
LinkedIn User
As a rule, I prefer not to give recommendations because it feels inauthentic to heap praise on people... which isn't always justified. However I have no hesitation in recommending Jonny. I had the pleasure of working together with him for over 6 years and can say with absolute honesty and confidence that he is the most talented, reliable and energetic people I've ever worked with. I have witnessed the passion he brings to whatever he does, always producing well thought out execution. His rare combination of strategic and technical mindedness always brought us to better decisions making and stellar results. And to top it off, he is a pleasure to work with... genuine, funny and trustworthy, Jonny was appreciated and loved by all who worked with him.
Maria Markovskaya
I've been working with Johnny as an external partner of the Rapaport company, seeing the stability of the partnership for several years. As a Graphic designer I'm collaborating with Johnny in the marketing field, and can describe him as a talented leader in product management, who always strives to achieve maximum results using cutting edge solutions. I am pleased to work under his leadership, developing together with every next project. Hope to keep working together on future projects!
LinkedIn User
As a rule, I prefer not to give recommendations because it feels inauthentic to heap praise on people... which isn't always justified. However I have no hesitation in recommending Jonny. I had the pleasure of working together with him for over 6 years and can say with absolute honesty and confidence that he is the most talented, reliable and energetic people I've ever worked with. I have witnessed the passion he brings to whatever he does, always producing well thought out execution. His rare combination of strategic and technical mindedness always brought us to better decisions making and stellar results. And to top it off, he is a pleasure to work with... genuine, funny and trustworthy, Jonny was appreciated and loved by all who worked with him.
Maria Markovskaya
I've been working with Johnny as an external partner of the Rapaport company, seeing the stability of the partnership for several years. As a Graphic designer I'm collaborating with Johnny in the marketing field, and can describe him as a talented leader in product management, who always strives to achieve maximum results using cutting edge solutions. I am pleased to work under his leadership, developing together with every next project. Hope to keep working together on future projects!
LinkedIn User
As a rule, I prefer not to give recommendations because it feels inauthentic to heap praise on people... which isn't always justified. However I have no hesitation in recommending Jonny. I had the pleasure of working together with him for over 6 years and can say with absolute honesty and confidence that he is the most talented, reliable and energetic people I've ever worked with. I have witnessed the passion he brings to whatever he does, always producing well thought out execution. His rare combination of strategic and technical mindedness always brought us to better decisions making and stellar results. And to top it off, he is a pleasure to work with... genuine, funny and trustworthy, Jonny was appreciated and loved by all who worked with him.
Maria Markovskaya
I've been working with Johnny as an external partner of the Rapaport company, seeing the stability of the partnership for several years. As a Graphic designer I'm collaborating with Johnny in the marketing field, and can describe him as a talented leader in product management, who always strives to achieve maximum results using cutting edge solutions. I am pleased to work under his leadership, developing together with every next project. Hope to keep working together on future projects!
Experience
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PeerSpot
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Director of Business Operations
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Jan 2023 - Present
- Managing a team responsible for over 55% of the company's revenue and developing and executing strategic plans to optimize business operations. - Streamlining workflows and reducing the technology systems required to meet revenue goals. - Collaborating with department heads to identify growth opportunities and improve the customer journey using data analysis and other strategic approaches. - Defining and measuring KPIs across teams - Fostering a culture of innovation and… Show more - Managing a team responsible for over 55% of the company's revenue and developing and executing strategic plans to optimize business operations. - Streamlining workflows and reducing the technology systems required to meet revenue goals. - Collaborating with department heads to identify growth opportunities and improve the customer journey using data analysis and other strategic approaches. - Defining and measuring KPIs across teams - Fostering a culture of innovation and continuous improvement
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Director of Customer Success Operations
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Jan 2022 - Mar 2023
- Led the Customer Insights Team and collaborated with stakeholders to analyze customer behavior and drive insights to improve customer success. - Serving as part of the Revenue Operations Leadership, working closely with sales, marketing, and customer success teams to drive alignment and execute revenue growth strategies. - Managing marketing ops enablement, including implementing and optimizing marketing automation tools to streamline workflows and improve conversion rates. -… Show more - Led the Customer Insights Team and collaborated with stakeholders to analyze customer behavior and drive insights to improve customer success. - Serving as part of the Revenue Operations Leadership, working closely with sales, marketing, and customer success teams to drive alignment and execute revenue growth strategies. - Managing marketing ops enablement, including implementing and optimizing marketing automation tools to streamline workflows and improve conversion rates. - Enabling product-led growth (PLG) for our review platform and driving increased adoption and engagement through user-centric strategies and initiatives. - Created Salesforce dashboards and worked with the data analyst to create Tableau reports.
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Rapaport
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United States
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Retail Luxury Goods and Jewelry
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100 - 200 Employee
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Director of Global Operations
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Nov 2014 - Dec 2021
- Making everything work for everyone 😊 - Leading Marketing and Sales Operations and Customer Success initiatives for Rapaport's 20,000+ customers. - Ensuring optimal customer experience within our global footprint - Responsible for 6 global office retention rates, sales, and day to day operations - Part of the executive team focusing on product strategy, goals, marketing, and product development - Implementing Salesforce and HubSpot within the organization - Business owner… Show more - Making everything work for everyone 😊 - Leading Marketing and Sales Operations and Customer Success initiatives for Rapaport's 20,000+ customers. - Ensuring optimal customer experience within our global footprint - Responsible for 6 global office retention rates, sales, and day to day operations - Part of the executive team focusing on product strategy, goals, marketing, and product development - Implementing Salesforce and HubSpot within the organization - Business owner for the native RapNet mobile application for both Android and iOS - Helping companies such as Stripe and Intercom build Salesforce integrations
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Business Strategy and Product Manager
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Dec 2010 - Dec 2021
- Direct Business development for RapNet - The Diamond Market. - Oversee two current Rapaport call centers in India and Las Vegas, assist in establishment and functioning of new customer service and sales centers. - Lead new corporate initiatives and product innovations.
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The Jewish Agency for Israel
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Israel
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Non-profit Organizations
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700 & Above Employee
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English Region Immigration Manager
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Jun 2006 - Dec 2010
Israeli Immigration File Manager and Traveling Representative (Feb 2009 - Dec 2010) Director of English-Speaking Immigration Division (Sept 2007 - Feb 2009) Coordinator, English-Speaking Desk (Jan 2006 - Sept 2007) -Assisted in creation and management of online immigration portal allowing candidates to begin immigration process in real-time -Coordinated with Governmental Offices to ease the immigration process including the Interior Ministry and The National Insurance… Show more Israeli Immigration File Manager and Traveling Representative (Feb 2009 - Dec 2010) Director of English-Speaking Immigration Division (Sept 2007 - Feb 2009) Coordinator, English-Speaking Desk (Jan 2006 - Sept 2007) -Assisted in creation and management of online immigration portal allowing candidates to begin immigration process in real-time -Coordinated with Governmental Offices to ease the immigration process including the Interior Ministry and The National Insurance Institute of Israel -Served as a representative on various short term initiatives abroad, addressing the critical needs of Israeli government representatives and clients using salesforce.com -Combined strategic application of GCI’s business initiatives with performance assessments, meeting the needs of customers using tools such as click2talk and Witness -Coordinated with salesforce.com consultancy to revamp CRM process and tailor in accordance with the varying organizational demands. Show less Israeli Immigration File Manager and Traveling Representative (Feb 2009 - Dec 2010) Director of English-Speaking Immigration Division (Sept 2007 - Feb 2009) Coordinator, English-Speaking Desk (Jan 2006 - Sept 2007) -Assisted in creation and management of online immigration portal allowing candidates to begin immigration process in real-time -Coordinated with Governmental Offices to ease the immigration process including the Interior Ministry and The National Insurance… Show more Israeli Immigration File Manager and Traveling Representative (Feb 2009 - Dec 2010) Director of English-Speaking Immigration Division (Sept 2007 - Feb 2009) Coordinator, English-Speaking Desk (Jan 2006 - Sept 2007) -Assisted in creation and management of online immigration portal allowing candidates to begin immigration process in real-time -Coordinated with Governmental Offices to ease the immigration process including the Interior Ministry and The National Insurance Institute of Israel -Served as a representative on various short term initiatives abroad, addressing the critical needs of Israeli government representatives and clients using salesforce.com -Combined strategic application of GCI’s business initiatives with performance assessments, meeting the needs of customers using tools such as click2talk and Witness -Coordinated with salesforce.com consultancy to revamp CRM process and tailor in accordance with the varying organizational demands. Show less
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AOL
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United States
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Software Development
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700 & Above Employee
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Sales and Customer Experience Manager
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Jan 2003 - Jun 2006
-Enhanced sales performance for 150 departmental employees through leadership training, motivation strategies, tactical planning and presentations -Developed operating budget including employee wages and commissions for call center based on detailed forecasts -Monitored quality and effectiveness of services being provided -Devised sales and customer retention process and implemented it on AOL in-house CRM software (Merlin) -Achieved certification in Leading the AOL Way Leadership… Show more -Enhanced sales performance for 150 departmental employees through leadership training, motivation strategies, tactical planning and presentations -Developed operating budget including employee wages and commissions for call center based on detailed forecasts -Monitored quality and effectiveness of services being provided -Devised sales and customer retention process and implemented it on AOL in-house CRM software (Merlin) -Achieved certification in Leading the AOL Way Leadership and Customer Care Development Program (MRM- membership relationship management) -Ensured that MRM process allowed staff to sell, manage and maintain customer satisfaction according to changing needs and improved customer retention rates Show less -Enhanced sales performance for 150 departmental employees through leadership training, motivation strategies, tactical planning and presentations -Developed operating budget including employee wages and commissions for call center based on detailed forecasts -Monitored quality and effectiveness of services being provided -Devised sales and customer retention process and implemented it on AOL in-house CRM software (Merlin) -Achieved certification in Leading the AOL Way Leadership… Show more -Enhanced sales performance for 150 departmental employees through leadership training, motivation strategies, tactical planning and presentations -Developed operating budget including employee wages and commissions for call center based on detailed forecasts -Monitored quality and effectiveness of services being provided -Devised sales and customer retention process and implemented it on AOL in-house CRM software (Merlin) -Achieved certification in Leading the AOL Way Leadership and Customer Care Development Program (MRM- membership relationship management) -Ensured that MRM process allowed staff to sell, manage and maintain customer satisfaction according to changing needs and improved customer retention rates Show less
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Education
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UNISA
Bachelor of Commerce (BCom), Business Administration and Management
Community
