Alicia Herrera πŸ³οΈβ€πŸŒˆ

The Sam Smith powered by UnLtd Scholar at The Pinnacle Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Credentials

  • First Aid
    Life Saving Victoria
    Aug, 2023
    - Nov, 2024
  • Lifeguard
    Life Saving Victoria
    Aug, 2023
    - Nov, 2024

Experience

  • The Pinnacle Foundation
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • The Sam Smith powered by UnLtd Scholar
      • Jan 2023 - Present

      Recipient of the Sam Smith Scholarship powered by UnLtd Recipient of the Sam Smith Scholarship powered by UnLtd

  • Dan Murphy's
    • Australia
    • Beverage Manufacturing
    • 700 & Above Employee
    • Duty Manager / Customer Service
      • May 2021 - Present

      As a Duty Manager at Dan Murphy's, I excel in delivering exceptional customer service, offering product expertise to shoppers, and leading our team toward achieving store objectives. Additionally, I actively contribute to Dan's Proud Committee, collaborating on content creation for events and product launches, all while championing diversity and innovation in the retail industry.

    • Internal Communications Specialist
      • Aug 2022 - Oct 2022

      During my internship at Dan Murphy's, I collaborated closely with the Communications Manager to enhance internal communication efforts. Key responsibilities included crafting and distributing the fortnightly newsletter and contributing to communication strategies for internal campaigns. I created engaging content, including video editing, animations, and graphics, utilizing a versatile toolkit that encompassed Canva, Adobe Suite, Google Workspace, and Mailchimp.

  • RMIT University
    • Australia
    • Higher Education
    • 700 & Above Employee
    • I Belong Team Student Ambassador
      • Nov 2019 - Oct 2022

      As part of my responsibilities, I deliver and help create presentations and workshops that focus on the transition from high school to RMIT. I also serve as a leader and participant in question-and-answer sessions for SNAP secondary students. In addition, I act as a peer mentor and provide guidance to students visiting RMIT as a role model. As part of my responsibilities, I deliver and help create presentations and workshops that focus on the transition from high school to RMIT. I also serve as a leader and participant in question-and-answer sessions for SNAP secondary students. In addition, I act as a peer mentor and provide guidance to students visiting RMIT as a role model.

  • Woolworths Supermarkets
    • Australia
    • Retail
    • 700 & Above Employee
    • Customer Service Team Member
      • Jun 2016 - May 2021

      In this position, my responsibilities included delivering quick, efficient, and friendly service to customers through handling register transactions. I worked effectively in a fast-paced team setting. I also maintained a high level of store and department appearance. My tasks included answering phone calls, directing them to the appropriate person, and passing messages to management. In this position, my responsibilities included delivering quick, efficient, and friendly service to customers through handling register transactions. I worked effectively in a fast-paced team setting. I also maintained a high level of store and department appearance. My tasks included answering phone calls, directing them to the appropriate person, and passing messages to management.

Education

  • RMIT University
    Bachelor of Communications (Media), Communication and Media Studies
    2021 - 2023

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