Experience

Nexon Asia Pacific

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Project Manager

  • Sep 2023 - Present

  Contract role to deliver Cloud Contact Centre, Cloud Telephony, Microsoft Teams Calling and Security Infrastructure projects for Nexon's enterprise customers. Contract role to deliver Cloud Contact Centre, Cloud Telephony, Microsoft Teams Calling and Security Infrastructure projects for Nexon's enterprise customers.



Castlerock Consulting Pty Ltd

• Australia
• Business Consulting and Services

• Principal Consultant & Director

  • Sep 2005 - Present

  Castlerock Consulting is a project management and consulting services company dedicated to the goal of helping clients achieve the maximum benefit from their project investments. Areas of speciality include: - Hybrid and flexible workplace design and implementation - Telecommunications project delivery, including telephony, WAN, LAN and wireless - Project governance design and execution - Project management office - Digital transformation Example engagements: 1. CDM – Delivered telco projects for Westpac, Telstra & Macquarie Telecom 2. Westpac – Develop a property consolidation strategy and plan which resulted in permanent role offer to continue and implement the strategy. Show less



Nexon Asia Pacific

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Project Manager

  • Jul 2022 - Jul 2023

  Business Project Stream Lead for 4 streams within an enterprise-wide transformation programme. Accountable to deliver the following outcomes: 1. Establishment of an end-to-end contracts management capability in Microsoft Dynamics ERP. 2. Establishment of a new Configure Price Quote (CPQ) capability across multiple business and product lines. 3. Consolidation of multiple billing platforms onto a single billing solution integrated with Microsoft Dynamics ERP. 4. Systems & infrastructure consolidation across multiple acquired businesses. Show less



Vytec

• Australia
• Telecommunications
• 1 - 100 Employee

• Program Manager (Contract)

  • Oct 2021 - May 2022

  Contract to program manage multiple projects for Vytec customers. Example projects:- Data centre cloud migration and decommissioning- Fitout projects to install Microsoft Teams Rooms at multiple customers- Strategy engagement to define scope of digital transformation projects- Overall project delivery and portfolio governance for the Vytec portfolio

• Director of Strategy & Commercial (Contract)

  • Feb 2021 - Oct 2021

  Manage pricing and contract terms across multiple product sets, including wholesale voice calling, Teams Calling as a service and contact centre as a service.Key achievements:- Modular pricing model across all services and products- Multi-telco, least cost routing pricing model allowing customers simplified billing- Design of new Teams Calling solution pricing and cost base- Standardisation of internal resource pricing- Deliver standardised contract terms for all new products Show less



V Logic (a Vytec Company)

• Australia
• Telecommunications
• 1 - 100 Employee

• Portfolio Director (Contract)

  • Oct 2019 - Sep 2021

  Overall portfolio lead on all projects on behalf of the customers or internal stakeholders. Accountable for delivery performance, portfolio governance and ensuring solutions operationalised effectively. Key projects delivered: - New IVR platform implementation and migration of all customers with zero downtime - Upgrades to core routing session border controller cluster to enable full high availability - New monitoring solution implementation for internal data centre infrastructure - Implementation of multi-telco, least-cost voice routing solution - Architect, design, build and launch an enterprise, multi-tenant Microsoft Team Direct Routing solution, integrating full PSTN routing across Australia and New Zealand - Migration of on-prem multi-tenant PBX to cloud - Implementation of new WAN capability to service customer sites Show less



Ammacus Pty Ltd

• Australia
• Telecommunications
• 1 - 100 Employee

• Program Delivery Consultant (Contract)

  • Mar 2019 - Sep 2019

  Engaged to provide project delivery advisory services to recently-founded service integrator & service provider looking to expand into full managed services. Services provided: - Process design for project delivery and handover to operations - Act as delivery lead for several major tenders - Commercial pricing advice on integration of project delivery Engaged to provide project delivery advisory services to recently-founded service integrator & service provider looking to expand into full managed services. Services provided: - Process design for project delivery and handover to operations - Act as delivery lead for several major tenders - Commercial pricing advice on integration of project delivery



Westpac Group

• Australia
• Financial Services
• 700 & Above Employee

• Head of Technology - Group Business Units

  • Mar 2016 - Dec 2018

  Technology leader and primary IT relationship owner within Business Integration for the Westpac Group Business Units (Finance, Risk, HR, Compliance, Legal & Secretariat). Accountable for defining overall technology direction, strategy and roadmaps as well as Group Technology project/service delivery, portfolio governance, risk management and operational performance across all of the business areas within Group Business Units.Accountable for relationship management across a wide and diverse stakeholder group including multiple CxO executives (CHRO, Group CFO, Group CRO, Chief Compliance Officer) and their direct reports and for bringing all Group Technology services to the business together to ensure that business needs and outcomes are met.Accountable for defining digital transformation and staff experience strategy across corporate core. Focus on improving the staff experience for Westpac Group employees through delivering new platforms and capabilities to help digitally transform the Group Business Units.Key digital transformation projects delivered:- Migration of Core HR from on-premises ERP (Oracle eBS) to Oracle HCM Cloud- New cloud corporate intranet hosted in AWS on Adobe Experience Manager- Major implementation to replace statutory market reporting platform with Oracle Hyperion- Digitise delivery of legal matter management using iManage document management Show less

• Head of WorkSMART Technology

  • Sep 2014 - Mar 2016

  Accountable for the overall direction and delivery of technology within Westpac's WorkSMART agile environment and governance and delivery of all Property-related projects with Westpac Group (Circa $150m annual portfolio spend). Manage a direct team of around 50 staff with a virtual team of over 200.Lead definition of overall technology strategy for all Westpac buildings, definition and approval of board-level business case, construction consulting engagement(s) to ensure that Westpac requirements are reflected in build and lead delivery of all outcomes across multiple simultaneous locations.Drive strategic direction, manage C-level stakeholders and ensure delivery of all initiatives to meet business outcomes.Key projects and achievements:- Award-winning 60,000sqm new Westpac office at Barangaroo and the revitalisation of the St. George campus at Kogarah. The WorkSMART team were runners-up for the best programme in Westpac Group in 2015.- Delivery of the highest density mobile IBC at the time at Barangaroo allowing for more than 6,000 mobile devices over 60,000 sqm to align to Westpac’s OnePhone solution of corporate staff all using mobiles.- Design, approval and implementation of an enterprise-wide wireless solution for Westpac, covering all corporate sites and branches. Show less

• IT Program Director - Voice & Property Portfolios

  • Jun 2011 - Sep 2014

  Program lead for governance and delivery of all programmes and projects within the Voice, Contact Centre and Property portfolios (~$100m annual spend, direct team of 30, virtual 150).Major projects included:- Implementation of the ‘OnePhone’ program to provide one phone device (mobile/corporate/contact centre) for each staff member and remove duplication, saving close to $350,000/month- St. George Business Connect to connect SME customers directly to bankers via video conference (Individual St. George Star Award Winner for this project).- Multiple system upgrades across the Contact Centre environment, covering Avaya telephony, voice recording, workforce management and IVR Show less

• IT Program Director - Property

  • Mar 2009 - Jun 2011

  Manage delivery of all Property/Technology-related projects for the newly formed Westpac Group (following the merger with St. George Bank). Built a completely new team to manage all aspects of delivery and build customer relationships to drive growth in the portfolio size. Grew portfolio from $10m annual spend to $50m annual spend over a 2-year period.Works involved implementation of all site infrastructure, such as WAN, LAN and wireless. Major projects included:- Sydney Space for Growth (in-situ intensification of 275 Kent St)- Implement property consolidation strategy to move from 13 buildings to 8 in Sydney- Delivery of 140 Westpac branch fitout projects in a 1-year period Show less



Macquarie Group

• Australia
• Financial Services
• 700 & Above Employee

• Commercial Manager

  • Aug 2008 - Mar 2009

  Lead commercial management stream for new trading platform (Maquarie Edge). Required contracts to be put in place with 16 new and 8 existing external partners over a 5-month period.Lead definition and documentation of business requirements, commercial engagements and negotiations, legal review and execution of agreements.All contracts delivered within project milestones and expected commercial terms/outcomes.

• Systems Integrator

  • May 2006 - Aug 2008

  Infrastructure Program Manager/Consultant for the Macquarie Private Wealth business. Responsible for setting direction and implementing all infrastructure-related work in delivering business outcomes.Key projects included:- Infrastructure design, delivery and overall commercial management for the Macquarie Edge online trading platform- Delivery of an ETL (enterprise transform and load) capability- Initial strategy and infrastructure solution for the Macquarie Shelley St new office fitout Show less



Communications Design & Management Pty Limited

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager (Contract)

  • Jul 2004 - May 2006

  Consultant and project manager delivering projects for major banks and telcos. Key projects delivered: - Westpac Cisco IP Telephony Deployment (28,000 handsets - the largest in the southern hemisphere at the time) - Westpac OGP Programme (Our Great Place - 275 Kent St) Telephony Deployment - Equipment audit for Telstra as part of new outsourcing agreement. - Macquarie Telecom Intellicentre Juniper Firewall Implementation Consultant and project manager delivering projects for major banks and telcos. Key projects delivered: - Westpac Cisco IP Telephony Deployment (28,000 handsets - the largest in the southern hemisphere at the time) - Westpac OGP Programme (Our Great Place - 275 Kent St) Telephony Deployment - Equipment audit for Telstra as part of new outsourcing agreement. - Macquarie Telecom Intellicentre Juniper Firewall Implementation