Project service Coordinator

• Jun 2023 - Present

Service Coordinator

• Nov 2022 - May 2023

Deep knowledge of pronto to perform and meet job requirements. Performing Coordinator responsibilities between customers and sub-contractor networks. Build a strong relation between customers and subcontractors and technician to meet requirements of agreed ETA Coordinate with team to performed effective work. Chasing a client, sub contractor, technician for required paperwork. Identifying schedule maintenance at appropriate intervals ahead of time to reduce risks and potential call outs Answering calls and respond to emails with the emphasis of first contact resolution. Always work to meet given team KPI's and target. Ensure that Field Service Technicians are fully utilized, and work is allocated based on defined SLA targets. Excellent time management and organizational skills to grow stakeholder relationships and support project delivery Ability's to work under pressure, high resilience, and problem-solving skills Identify business risk and process improvement opportunities and work with Customer Service Manager to deliver appropriate solutions Confident to solve customer inquiries, taking ownership of customer issues and following problems through to resolution. Adapt with the company’s policies and procedures Show less

Customer Service Representative

• Jun 2022 - Nov 2022

Junior Business Analyst

• Aug 2019 - Sep 2021

Worked with Agile Methodology. Monitored emails daily in outlook (Avg:95 emails/Day) to assist the service requests raised by customers. Attended calls from clients, customers, and vendors to provide updates for each step of the service request. Coordinated with all the stakeholders for the documentation Verification Process. (Maintaining, arranging, Mailing) Registered vendor work schedule in vendor café software to ensure that the correct vendors were assigned to the correct requests. Generated weekly review using MS-excel spreadsheet for tracking the progress of all new and existing customer service requests. Brainstormed and suggested ways to improve deployed product. Worked closely with stakeholders in defining the scope, analysing business requirements, and segregating them into high level and low-level requirements. Created mock-ups and prototypes using online tool Balsamic Mock-ups. Worked with the stakeholders to create user stories addressing their business value. Configured Inventory, Purchasing and Manufacturing functionality as per client’s requirement. Created training material for each type of end-users. Show less

Mechanical Engineering Intern

• Jun 2018 - Jun 2018

Learnt the strategies used in the purchase department. Handled the maintenance and repair floor. Learnt the strategies used in the purchase department. Handled the maintenance and repair floor.

Mechanical Engineering Intern

• Jun 2018 - Jun 2018