Experience

Corp IT

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Engineer

  • Jun 2022 - Present

  ☁ Working as a Sophos Certified Engineer, Network Engineer, System Administrator and Cloud Specialist with Corp IT working to design and implement network and server infrastructure environments specializing in: - Working through level 1, 2 & sometimes 3 service desk requests, being an escalation point for DNS, odd Networking issues and MacOS issues. - Microsoft Azure integration into Active Directory, IAAS, Virtualisation. - Sophos XG Firewall build, management and implementation. - Microsoft Office 365 administration, migration and management. - Solarwinds Nable monitoring, reporting, RMM. (Now called Solarwinds MSP) - StorageCraft ShadowProtect Backup and Disaster recovery. - CodeTwo email signature project management, HTML code design, implementation and management. - VMWare virtualization, supporting and implementation. - Microsoft SharePoint migrations, management, documentation and education. Achievements: - Leading and supporting engineer through multiple projects including full documentation overhauls, CodeTwo automated signature roll outs, Office 365 email migrations, MFA roll outs, building new remote desktop environments, network overhauls and working with the team to ensure minimal downtime with seamless implementation. We are always interested in having a chat about your IT needs, feel free to get in touch if you have any questions surrounding your IT needs, or let's have a chat about organizing a free IT audit on your network. Show less



New Era Technology AU

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• RSS Engineer

  • Jul 2020 - May 2022

  ☁ Working as a Sophos Certified Engineer, Network Engineer, System Administrator and Cloud Specialist with New Era Technology AU - We specialize in providing the latest in cutting edge technologies to provide to our clients. ☁ Working as a Sophos Certified Engineer, Network Engineer, System Administrator and Cloud Specialist with New Era Technology AU - We specialize in providing the latest in cutting edge technologies to provide to our clients.



Corp IT

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Engineer

  • Jun 2019 - Jul 2020

  ☁ Working as a Sophos Certified Engineer, Network Engineer, System Administrator and Cloud Specialist with Corp IT working to design and implement network and server infrastructure environments specializing in: - Working through level 1, 2 & sometimes 3 service desk requests, being an escalation point for DNS, odd Networking issues and MacOS issues. - Microsoft Azure integration into Active Directory, IAAS, Virtualisation. - Sophos XG Firewall build, management and implementation. - Microsoft Office 365 administration, migration and management. - Solarwinds Nable monitoring, reporting, RMM. (Now called Solarwinds MSP) - StorageCraft ShadowProtect Backup and Disaster recovery. - CodeTwo email signature project management, HTML code design, implementation and management. - VMWare virtualization, supporting and implementation. - Microsoft SharePoint migrations, management, documentation and education. Achievements: - Leading and supporting engineer through multiple projects including full documentation overhauls, CodeTwo automated signature roll outs, Office 365 email migrations, MFA roll outs, building new remote desktop environments, network overhauls and working with the team to ensure minimal downtime with seamless implementation. We are always interested in having a chat about your IT needs, feel free to get in touch if you have any questions surrounding your IT needs, or let's have a chat about organizing a free IT audit on your network. Show less



Dependable Technologies

• Australia
• Information Technology and Services

• IT Support Specialist

  • Jul 2018 - Jul 2019

  As a Technical Services Officer, I provide second and third level support to multiple business entities with primarily Mac environments. - Build, managed and supported full Windows Server domain and workgroup environments. - Building, supporting and managing large Apple Mac workgroup environments. - Responding to requests for technical assistance through our Kaseya Helpdesk system, ensuring that the highest standards of customer service are maintained at all times. - Diagnosing and resolving technical hardware and software issues. - Ensuring an accurate log is recorded of all Service Desk interactions. - Ran workshops for clients to educate them on how to use their Windows & MacOS based devices after hours. Achievements: - Leading engineer in the project to built out the structure for our internal corporate SharePoint Wiki with network designs, technical troubleshooting articles & integration with Warranty master. Show less



Smart Business Systems Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Officer

  • May 2016 - Feb 2018

  As a Network Engineer/System Administrator I provided second and third level support to multiple business entities in the following areas: - Managing level 1 & 2 service desk requests, supporting engineer on server & email migrations. - Install and configure HP Switching, Cyberoam UTM (now Sophos) and TPLink WAP networking gear and some Ubiquity networking equipment for our clientele. - I was assigned a group of clients ranging from Accountancy firms, multi site Construction firms and a large Flight company as personal account manager to nurture and service. - Continuously searching for new ways to up sell our clients to Office 365, Azure, Sophos UTMs and Sophos Endpoint to give them the best value for their SLA. - Assisted with training the team through leading study sessions. - Worked to development of new ways to use the Raspberri Pi with Ubuntu Mate for easy fail over remote access for smaller clients. - Built and worked on my own hardware in our test lab to tinker and further build my knowledge for study. Achievements: - Implemented Remote Desktop Connection Manager which allowed for centralized server access for the team without having to share passwords (This was before nAble had good RMM & LastPass. - Supporting engineer through multiple server 2008 to 2012 migrations including AD, Exchange and new Remote Desktop environments through Hyper V and VMWare hosts. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• IT Support Technician

  • 2014 - 2018

  As an in-store IT Support Technician, I assisted hundreds of customers with their technical issues relating to Telstra's various products and services including the following: - Set up, tested and configured networks, desktop, laptops and printers. - Diagnosed, installed, configured and repaired mobile devices/computer systems (Windows & Mac) and software. - Managed IT setup and service requests for ADSL and NBN systems. - Provided educational sessions for local residential users to learn how to use their MacOS, Microsoft laptops and Android devices. Achievements: - Built up the Telstra Platinum subscription service revenue from $300 per week to $5000 per week by selling from the angle of regular Technical Support to residential users. - Branched out to assist businesses through a private Telsta owned MSP. Show less