CX Advisor

• May 2023 - Present

Business Assurance Administrator

• Oct 2022 - May 2023

Sales Assistant

• Feb 2022 - Oct 2022

• Providing exceptional sales service to ensure high levels of client satisfaction. • Maintaining outstanding store condition and visual merchandising standards. • Assist with the sales process by maintaining a fully stocked store. • Accurately describe product features and benefits and Recommend items that match customer Needs. • Answer queries and handle customer complaints, sending them to management if necessary. • Process cash and card payments. • Receive, process, and organise deliveries. Show less

Digital Marketing Intern

• Jan 2022 - May 2022

• Plan and monitor the ongoing company presence on social media (Instagram, Facebook etc.) • Be actively involved in SEO efforts (keyword, image optimization etc.) • Provide creative ideas for content marketing and update the website • Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) • Prepare online newsletters and promotional emails and organize their distribution through various channels. • Plan and monitor the ongoing company presence on social media (Instagram, Facebook etc.) • Be actively involved in SEO efforts (keyword, image optimization etc.) • Provide creative ideas for content marketing and update the website • Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) • Prepare online newsletters and promotional emails and organize their distribution through various channels.

Crew Member

• Mar 2021 - Nov 2021

Development Officer

• Dec 2019 - Nov 2020

• Procured business using different online and offline marketing strategies. • Used social media platforms to procure business. • Implemented various techniques for recruiting new insurance advisors. • Coordinated with the advisors regularly to ensure that the team’s work flowed smoothly and efficiently. • Trained advisors to keep them updated on all the new marketing techniques. • Meeting the annual premium collection target of the branch. • Coordinate with other departments in issues related to claims, settlements, policy revision, guidance, etc. • Providing customer support over the phone and email and social media platforms. Show less

Sales Executive

• Sep 2016 - Aug 2019

• Dealt with customers online as well as offline. • Generated sales lead through calls and social media platforms. • Developed new client relationships and strengthen existing ones. • Managed delivery partners. • Dealt with customers online as well as offline. • Generated sales lead through calls and social media platforms. • Developed new client relationships and strengthen existing ones. • Managed delivery partners.