Darren Smith
Vice President, Customer Success at Sparrow Connected- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Tiffany Crawford
I had the pleasure of working with Darren over the course of several years across multiple projects. He is a consummate professional that always has the customer’s best interest at heart. Darren is patient, kind, detailed and an asset to any team that aspires for excellence, collaboration, and end-user adoption in the solutions that he designs and leads. If you have Darren on your team, you are guaranteed to succeed! I do hope that our career paths cross again.
LinkedIn User
I have worked with Darren on a number of projects while at Finning. Darren's vision and dedication to the projects he's worked are an example of what an employee should strive for. He is passionate about his work and always strives for the best in whatever he works on. It is always a pleasure to work on projects with him.
Tiffany Crawford
I had the pleasure of working with Darren over the course of several years across multiple projects. He is a consummate professional that always has the customer’s best interest at heart. Darren is patient, kind, detailed and an asset to any team that aspires for excellence, collaboration, and end-user adoption in the solutions that he designs and leads. If you have Darren on your team, you are guaranteed to succeed! I do hope that our career paths cross again.
LinkedIn User
I have worked with Darren on a number of projects while at Finning. Darren's vision and dedication to the projects he's worked are an example of what an employee should strive for. He is passionate about his work and always strives for the best in whatever he works on. It is always a pleasure to work on projects with him.
Tiffany Crawford
I had the pleasure of working with Darren over the course of several years across multiple projects. He is a consummate professional that always has the customer’s best interest at heart. Darren is patient, kind, detailed and an asset to any team that aspires for excellence, collaboration, and end-user adoption in the solutions that he designs and leads. If you have Darren on your team, you are guaranteed to succeed! I do hope that our career paths cross again.
LinkedIn User
I have worked with Darren on a number of projects while at Finning. Darren's vision and dedication to the projects he's worked are an example of what an employee should strive for. He is passionate about his work and always strives for the best in whatever he works on. It is always a pleasure to work on projects with him.
Tiffany Crawford
I had the pleasure of working with Darren over the course of several years across multiple projects. He is a consummate professional that always has the customer’s best interest at heart. Darren is patient, kind, detailed and an asset to any team that aspires for excellence, collaboration, and end-user adoption in the solutions that he designs and leads. If you have Darren on your team, you are guaranteed to succeed! I do hope that our career paths cross again.
LinkedIn User
I have worked with Darren on a number of projects while at Finning. Darren's vision and dedication to the projects he's worked are an example of what an employee should strive for. He is passionate about his work and always strives for the best in whatever he works on. It is always a pleasure to work on projects with him.
Experience
-
Sparrow Connected
-
Canada
-
Software Development
-
1 - 100 Employee
-
Vice President, Customer Success
-
Aug 2022 - Present
I am responsible for leading critical customer-facing teams at Sparrow Connected to help our customers maximize their investment in our product to achieve their stragetic goals. From driving new business growth, onboarding, operational support, retention and product innovation, we are in lock-step with our customers, understanding and advocating for their needs. Our customers are our life blood and they are part of every decision we make. I bring 20+ years' experience in technology consulting, design, account management/customer success and building and shaping effective teams. I have been extremely fortunate in my career to work with amazing customers and technology professionals across dozens of industries.Supporting and nurturing our diverse customer based alongside our talented Sparrow Connected team is what drives me and fulfills me every day.
-
-
-
DevFacto
-
Canada
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Principal Consultant
-
Feb 2010 - Present
Work with customers to innovate and gain competitive advantage through leveraging the .Net framework and their SharePoint investmentEvaluate existing systems and procedures making recommendations for improvement - Design prototypes and proof of concepts that best fit the client's needsManage and mentor project teamsComplete assigned projects within the time, scope, and budget while adhering to the DevFacto methodologyEnsure client's satisfaction until the project is complete.
-
-
-
Finning
-
Machinery Manufacturing
-
700 & Above Employee
-
Web Coordinator
-
Jul 2006 - Feb 2010
Build and validated user interaction and navigation. Worked with other developers and customers to prototype and deliver aesthetically attractive, usable, accessible and fit-for-purpose web based applications.Lead tactical planning for internet and intranet websites/applications and created a framework of consistent and usable applications.Designed and maintained the integrity of information architecture and various other taxonomies.Researched industry standard design & development practices to contribute to the continuous improvement/refinement of processes, tools, quality metrics, methodologies and standardsAssisted with the development of project plans, schedules and estimates for complex web projects. Provided estimates, delivered status reports and lead resolution of risks and issues impeding progress.
-
-
-
-
Lead Developer
-
Apr 2002 - Jul 2004
Lead .NET developer - database administrator - systems analysis - architecture - requirements gathering - css builds - accessibility & usability - project management and client liaison - CMS development Lead .NET developer - database administrator - systems analysis - architecture - requirements gathering - css builds - accessibility & usability - project management and client liaison - CMS development
-
-
-
-
Analyst / Designer / Developer
-
Feb 1999 - Apr 2002
ASP E-commerce, Flash, and VB distributed applications - Database development - MS Office development - Internet marketing strategy - Branding and concept design ASP E-commerce, Flash, and VB distributed applications - Database development - MS Office development - Internet marketing strategy - Branding and concept design
-
-
Community
