Experience

IBM

• China
• Software Development
• 700 & Above Employee

• Technical Support Manager

  • May 2015 - Present



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• R&D Manager at Nokia Siemens Networks

  • Apr 2011 - May 2015

  Responsible for the technical support of NSN's CDMA 1x and EVDO Radio Access Node (RAN) products. Responsible for the technical support of NSN's CDMA 1x and EVDO Radio Access Node (RAN) products.



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Engineering Manager

  • Apr 2010 - Apr 2011

  Responsible for the technical support of Motorola's CDMA 1x and EVDO Radio Access Node (RAN) products.

• Engineering Manager

  • Jan 2004 - Apr 2011

  Responsible for the technical support of Motorola's CDMA 1x Radio Access Node (RAN) products.



Motorola Mobility (a Lenovo Company)

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Engineering Customer Support

  • Nov 1999 - Dec 2003

  Provided 24x7 software development support of the Transcoder Network Element within the Motorola CDMA 1x Radio Access Node. Responsbile for recovering network outages and identifying software solutions to improve customer satisfaction.

• Cellular Network Support Engineer

  • May 1998 - Nov 1999

  Performed root cause analysis of CDMA 1x network issues (particularly system outages). Documented analysis and solutions to share with customers.

• CDMA Deployment and Test Engineer

  • Jun 1994 - Apr 1998

  Deployed and optimized CDMA networks around the world. Conducted software integration testing.