Experience

OCR Canada

• Canada
• Wireless Services
• 1 - 100 Employee

• Decommissioning Specialist

  • Oct 2021 - Present

  • Handle significant amounts of Android and Apple devices, execute external/digital wiping, general staging, quality checking and re-selling on Cellbie of such devices for clientele and aid in shipment process• Utilize Blackbelt program, resulting in the confirmation of mobile device data erasure in the form of electronic receipts• Access a secure virtual desktop portal and work with clientele in completing service request tickets involving device upgrades or new device shipments• Communicate with clientele for the return of old devices and keep record of such devices in shared Excel spreadsheets• Prepare prepaid return waybills using Purolator, UPS and FedEx for the return of old or cancelled smartphones and cellular phones Show less

• Intern

  • Jul 2017 - Oct 2022

  • Prepared copies of financial data on Microsoft Excel• Organized folders of physical receipts and invoices, as well as other important documents• Handled significant amounts of electronics and executed general staging of such for clientele• Managed Blancco device, resulting in physical confirmation of data erasure in the form of electronic receipts• Translated (French) emails and voicemails from clients and aided in translating responses• Attended kiosks and aided in both device and SIM swap for the Government of Canada Show less