Experience

Luv 2 Play Corporate

• United States
• Recreational Facilities
• 1 - 100 Employee

• Director Of Franchise Training and Operations Support

  • May 2019 - Present



D-BAT Peoria

• United States
• Spectator Sports
• 1 - 100 Employee

• General Manager

  • Apr 2016 - May 2019

  Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives. Reviews analyses of activities, costs, operations and forecast data to determine progress toward stated goals and objectives. Confers with the ownership and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions. Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new product development. Oversees key projects, processes and performance reports, data and analysis. Reviews and supports improvement to provide cost reduction, safety, customer requirements and market growth. Reviews operations and plans to meet requirements for sales planning and to ascertain requirements to develop new markets. Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures. Competencies Business Acumen. Communication Proficiency. Problem Solving/Analysis. Project Management. Strategic Thinking. Supervisory Responsibility Manage and direct staff in sales, engineering, quality, materials, manufacturing and human resources. Responsible for the overall direction, coordination and evaluation of staff and for carrying out supervisory responsibilities in accordance with D-BAT policies and applicable laws.



Advanced Business Professionals

• Glendale, Arizona

• Account Manager

  • Jul 2015 - Nov 2015

  Account Manager of the following associations. Arizona Sign Association, Western States Sign Council, The Neon Group and the Utah Sign Association. Preparing account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence. Attend board meetings, develop special events, trade shows, and other areas of promotions for each associations from the ground up. Participating in and documenting discussions during client meetings and conference calls. Reviewing vendor quotes. Verifying production specs for the sign industry. Creating and/or providing feedback on project estimates and timelines using social media and website maintenance. Fielding and processing internal information requests for various sign companies. Executing and publishing the newsletters for each association. Other duties include developing surveys and emails that target each association on a monthly basis. Maintain the financials of each association, using QuickBooks and online banking. Handle all inbound communications from association members and our parent organization, the International Sign Association.



Lagardère Travel Retail

• France
• Retail
• 700 & Above Employee

• Multi Unit Manager

  • Feb 2015 - Jul 2015

  Managed multiple LS travels gift shop locations at The Sheraton Downtown and The Arizona Grand Resort with sales of approximately $10,000 per week. Handled all merchandising, inventory control, ordering, cash control, and maintenance for both locations. Hire, train, and coordinate a staff of 10 at both locations including developing relationships between vendors and hotel staff. Worked with corporate to develop local marketing and advertising strategies, supplementing national campaigns, in the resort shop division of LS travel. Inspire sales staff to develop and implement special promotions and events. Actions included visual merchandising how-to’s, training of product placement resulted in 20% increase in YOY profits. Managed the store’s stock levels – Made key decisions about stock level and stock control. I assisted in buying of product mix at local shops. Analyzed sales figures – Utilized IT to record sales figures for data analysis and forward forecasts. Used Four P’s of Marketing. Price, Promotion, Place and Product to implement the overall marketing plan of LS Travel. Analyzed and interpreted trends to facilitate planning that were unique to each location.



Excell Marketing

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Territory Account Manager

  • Aug 2004 - Feb 2015

  • Developed territory by establishing and curating account relationships with key mass-retailers. Major retail distributions and marketing experience with Target, Walmart, and Best Buy. • Territory included Phoenix Metro, Prescott, Flagstaff and Las Vegas Metro markets. Developed a ‘Regional Ambassador’ presence with ComiCon, Consumer Electronics Show (CES) and local hobby, gaming and collectible retailers. • Created and managed product mix, pricing and sales targets, and ensured high level of service to regional and store management, and logistics partners. Collaborated on mutually beneficial POG placement. • Increased incremental sales 50% in fiscal year 2014 in the west region. Top Best Buy account in 2011 and 2012. Awarded Top Territory Account Manager of the Quarter, 2012. Nominated for Top Territory Account Manager 6 times. • Direct and performed local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 1999 - Apr 2009

  Seasonal sales associate for Macy's. Experience in jewelry, handbags, men's, women's, home, and loss prevention. Sales clerk, stocking, training and recovery competent. Seasonal sales associate for Macy's. Experience in jewelry, handbags, men's, women's, home, and loss prevention. Sales clerk, stocking, training and recovery competent.



Grupo Business

• Portugal
• Real Estate
• 200 - 300 Employee

• Administrative Assistant

  • Oct 2003 - Jun 2004

  • Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material • Record and prepare minutes of meetings • Organize travel schedules and book reservations • Determine and launch office procedures • Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations • Set up and uphold manual and automated information filing systems • Order workplace supplies and maintain records



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Oct 2001 - Mar 2003

  Perform sales duty functions, assist in merchandising and product sale of product in the mens dept. Perform sales duty functions, assist in merchandising and product sale of product in the mens dept.



North Shore Beach Club

• Phoenix, Arizona

• Promotions Director

  • Jun 2001 - Sep 2002

  Direct the promotions for beach themed bar/night club. Developed social media marketing and club promotions for various events. Had a 25% increase in foot traffic for fiscal year. Made several themed nights including ticket night and the Hawaiian Tropic Contest. High skill marks in interior design and conception of layout. Direct the promotions for beach themed bar/night club. Developed social media marketing and club promotions for various events. Had a 25% increase in foot traffic for fiscal year. Made several themed nights including ticket night and the Hawaiian Tropic Contest. High skill marks in interior design and conception of layout.



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Volunteer Coordinator

  • Jun 2000 - Jun 2001

  *Recruit, retain and recognize volunteers in the Special Transportation Department. Track volunteer hours and database experience through Raisers Edge. Editor and publisher of BI-monthly newsletter, CrossStreets. *Develop press releases, PSA's, feature stories for newspapers, on air exposure, and drive clients to and from their medical appointments. Attended various council meetings on volunteerism within Maricopa County. Extensive k3nowledge of the Phoenix Metro market. *Successfully recruited 50+ volunteers for fiscal year 2000. Red Cross volunteer since 1993. Extensive knowledge of non-profit environment, from development to budgeting.



Recording for the Blind and Dyslexic

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Mobile Studio Manager

  • Oct 1999 - May 2000

  Managed a staff of employees in the mobile studio. Oversaw the recordings of volunteers in mobile studio. Edited content of recordings, transferred audio takes to CD from tape. Managed a staff of employees in the mobile studio. Oversaw the recordings of volunteers in mobile studio. Edited content of recordings, transferred audio takes to CD from tape.



Enterprise Rent-A-Car

• Greater San Diego Area

• Sales Management

  • Apr 1999 - Sep 1999

  A multi-billion dollar industry leader and #1 rental car company in the world Management Trainee • Organizes and implements strategies for daily operations according to volume of reservations and needs of local accounts • Influences and communicates with customers, vendors, and co-workers by eluding excellent customer service measured by Enterprise's Service Quality Index released monthly • Solves problems and conflicts that arise on a daily basis • Builds marketing strategies that helps our branch reach out to local businesses and the community • Contributes to our branches overall profit by demonstrating consistent inside sales for optional protection products • Maintains positive and professional relationships with accounts by going on sales and service calls



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Waiter

  • Mar 1996 - May 1998

  I was able to serve the residents of Mansfield with flair and care. Not only did we have a great crew, we loved our job there! Ode to Carmen...RIP I was able to serve the residents of Mansfield with flair and care. Not only did we have a great crew, we loved our job there! Ode to Carmen...RIP



Kirby Company

• United States
• Manufacturing
• 500 - 600 Employee

• Field Manager

  • Mar 1994 - Sep 1995

  Sold Kirby Vacuum Cleaners door to door. Cold calling, phone closing techniques. Recruited, hired, and trained new employees. Closed new hires while in training. Closing rate of 1 in 2.5 demos shown. Awarded top Salesperson award for the first quarter of 1995. Expanded territory that included most of the Metro Phoenix area. Sold Kirby Vacuum Cleaners door to door. Cold calling, phone closing techniques. Recruited, hired, and trained new employees. Closed new hires while in training. Closing rate of 1 in 2.5 demos shown. Awarded top Salesperson award for the first quarter of 1995. Expanded territory that included most of the Metro Phoenix area.



Boscov's Department Store, LLC

• United States
• Retail
• 700 & Above Employee

• Computer Sales Associate

  • Aug 1992 - Jul 1994

  • Welcome customer as they arrive with a smile. • Ask customer how they can be helped. • Provide customers with product information that they need. • Escort customers to the correct aisles. • Explain product features and warranty agreements. • Demonstrate the working of a product when the customer asks. • Provide customers with information on daily deals and promotions • Ensure that all products are well stocked and are easy to reach. • Assist customers by taking down products that may not be easy to reach. • Provide information regarding each product and any discount offers associated with it. • Make sure that work area and aisles are clean and shelves are dusted properly. • Respond to customers’ requests and concerns in a resourceful manner. • Handle cashier duties by taking cash or credit cards in exchange of goods sold. • Manage product returns and exchanges. • Ensure that all purchased items are delivered to the customers in a prompt manner. • Discourage shoplifting activities by constantly keeping a vigilant eye. • Arrange products on shelves in a tidy manner. • Order out of stock items in a timely manner.