Experience

Wonder

• Food & Beverages
• 300 - 400 Employee

• Senior Associate IV, Systems Administrator

  • Sep 2023 - Present

• Senior Associate, Systems Administrator

  • Oct 2022 - Sep 2023

• Senior IT Associate

  • Jul 2021 - Oct 2022



Singapore Airlines

• Newark, New Jersey, United States

• Duty Manager

  • Aug 2018 - Apr 2021

  • Supervised check-in agents, catering, baggage and other teams while simultaneously assisted with customer concerns. • Utilized great communication skills when interacting with customers and other cross functional departments to meet company and customer needs. • Used strong observation skills to ensure all travel policies are met which included valid documentations for travel, customer and employee safety, and for utmost customer satisfaction. • Worked with external hospitality and transportation companies to accommodate passengers that then further built customer loyalty and elevated customer experience. • Managed high stress situations such as delays and cancellation with superb organizational skills and deescalating techniques for distressed customers. • Performed weekly IT maintenance which included repairs/updates to the computers & servers, as well as other technical issues to promote smoother operations. Show less



Global TriTech

• Iselin, New Jersey, United States

• Information Technology Support Engineer

  • May 2014 - Jun 2018

  • Provided extensive support of end users with various OS, hardware and software as well as remote software installation, configuration and support of Windows, Mac, Smartphones and Printers. • Utilized tools and applications to monitor desktop performances to enforce error free work environment • Created, deleted, and maintained user system accounts and passwords in Active Directory, email distribution list, applications and other services. • Delivered information to users on established policies, procedures and other important services. • Monitored and responded to IT related helpdesk requests in a fast & timely manner. • Analyzed and monitored the entire company’s network to ensure it is threat free from Malware and other types of Cyber-attacks. • Maintained high level of customer service skills to all support request and adhere to standard policies and procedures. Show less