SDR Manager

• Sep 2020 - Present

- Managed SDR team that handles 80% of new leads generated for the sales pipeline. - Coached and worked with reps to raise SAL to Op CR - (from 35%-46% MOM) - Implemented new processes including automated cadences, and lead scoring, to reduce manual tasks and increase efficiency - Partnered with Marketing to create a feedback loop related to the performance of various channels, and provided learnings to contribute to future campaigns. - Worked closely with Sales Managers to pair new… Show more - Managed SDR team that handles 80% of new leads generated for the sales pipeline. - Coached and worked with reps to raise SAL to Op CR - (from 35%-46% MOM) - Implemented new processes including automated cadences, and lead scoring, to reduce manual tasks and increase efficiency - Partnered with Marketing to create a feedback loop related to the performance of various channels, and provided learnings to contribute to future campaigns. - Worked closely with Sales Managers to pair new hires with senior reps for a mentorship program, reducing ramp time and improving inter-department relations, which has become increasingly challenging during WFH. Show less - Managed SDR team that handles 80% of new leads generated for the sales pipeline. - Coached and worked with reps to raise SAL to Op CR - (from 35%-46% MOM) - Implemented new processes including automated cadences, and lead scoring, to reduce manual tasks and increase efficiency - Partnered with Marketing to create a feedback loop related to the performance of various channels, and provided learnings to contribute to future campaigns. - Worked closely with Sales Managers to pair new… Show more - Managed SDR team that handles 80% of new leads generated for the sales pipeline. - Coached and worked with reps to raise SAL to Op CR - (from 35%-46% MOM) - Implemented new processes including automated cadences, and lead scoring, to reduce manual tasks and increase efficiency - Partnered with Marketing to create a feedback loop related to the performance of various channels, and provided learnings to contribute to future campaigns. - Worked closely with Sales Managers to pair new hires with senior reps for a mentorship program, reducing ramp time and improving inter-department relations, which has become increasingly challenging during WFH. Show less

Sales Development Manager

• Apr 2018 - Jan 2020

I manage, coach, and train a team of 15 inbound SDRS at TouchBistro. SDR is responsible for processing, qualifying and converting 100% of Marketing's BOFU MQL pipeline. Highlights: - Hired, trained and promoted a team of 50+ SDR in past 2 years. - Identify key strengths and areas for improvement to ensure 90% of reps attain quota - Created process and training to reduce reps ramp time by 50% Areas of Focus: - Salesforce CRM - Velocify and Salesloft Sales… Show more I manage, coach, and train a team of 15 inbound SDRS at TouchBistro. SDR is responsible for processing, qualifying and converting 100% of Marketing's BOFU MQL pipeline. Highlights: - Hired, trained and promoted a team of 50+ SDR in past 2 years. - Identify key strengths and areas for improvement to ensure 90% of reps attain quota - Created process and training to reduce reps ramp time by 50% Areas of Focus: - Salesforce CRM - Velocify and Salesloft Sales Automation - Optimization - weekly meeting with Marketing to increase L2O rates, and with sales to increase opp to close rates. - 1-1 Coaching and weekly trainings

BDR Team Lead

• Jun 2017 - Mar 2018

Managing inbound and outbound team of 20 BDRs. Duties include: Developing and implementing BD strategy Scheduling PTO Proactive training 1-1 Weekly team meetings Ensuring reps are challenged, supported, and engaged. Project Manager on implementation of new software - (Velocify) Coordinate and collaborate with marketing to align knowledge about new campaigns, webinars, talk tracks, and messaging Acts as point of contact between BDR and other… Show more Managing inbound and outbound team of 20 BDRs. Duties include: Developing and implementing BD strategy Scheduling PTO Proactive training 1-1 Weekly team meetings Ensuring reps are challenged, supported, and engaged. Project Manager on implementation of new software - (Velocify) Coordinate and collaborate with marketing to align knowledge about new campaigns, webinars, talk tracks, and messaging Acts as point of contact between BDR and other departments Create and document process for various challenges faced by BDR Evaluate new marketing campaigns to determine if they are appropriate for inbound BDR

Business Development Representative

• Jan 2017 - Jun 2017

Server

• Nov 2015 - May 2016

Administrative Specialist

• Dec 2014 - Dec 2015

Ran all internal operations for remote office of SAAS based HR software company. Ran all internal operations for remote office of SAAS based HR software company.

Office Manager

• Oct 2012 - Mar 2013

ESL Teacher

• Sep 2006 - Jul 2012

Educated English to elementary, high school aged, and adult students while living in Taiwan for 8 years. Accomplishments: • Took care to write detailed and constructive progress reports for students. • Created innovative teaching curriculum for students and new teachers. • Trusted with responsibility of recruiting and training new staff. Educated English to elementary, high school aged, and adult students while living in Taiwan for 8 years. Accomplishments: • Took care to write detailed and constructive progress reports for students. • Created innovative teaching curriculum for students and new teachers. • Trusted with responsibility of recruiting and training new staff.