Experience

OP360 (OfficePartners360)

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• VP Sales | Customer Experience and Outsourcing Expert

  • Sep 2021 - Present

  OP360 is a premier partner in outsourced customer experience, technical support, sales, and content management. A US-owned and managed company, OP360 is committed to creating an environment of happy, loyal, and motivated employees who deliver exceptional results for our partners. We strive to create a high-performing, positive and ethical environment that attracts and retains only the best. Our team not only performs, but also operates, as an extension of your existing teams with shared values, training, and culture. Show less



Webhelp OneLink

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• VP of Business Development & Solutioning

  • Jul 2020 - Sep 2021

  Responsible for finding, developing, and cultivating new business opportunities as well as designing innovative proposals. I also serve as a key member of the leadership team the sets the company's strategic direction, execute improvement analysis in the price modelling process, and promote brand awareness and image of OneLink through marketing efforts. Responsible for finding, developing, and cultivating new business opportunities as well as designing innovative proposals. I also serve as a key member of the leadership team the sets the company's strategic direction, execute improvement analysis in the price modelling process, and promote brand awareness and image of OneLink through marketing efforts.



Fusion BPO Services

• United States
• Software Development
• 700 & Above Employee

• Executive Vice President Client Services

  • 2007 - Jul 2020

  Provide strategic direction and leadership to the development of partner relationships. Serve as the client-facing liaison, and facilitate problem identification and resolution. Lead operations and drive performance in the areas of sales / marketing, operations management, and budgetary compliance accountability with strong focus on quality, delivery, and profitability. Foster new account development using customer engagement methods to identify new opportunities, build effective customer relationships, and negotiate contracts. Successfully align business planning and financial processes with performance improvement and business risk management activities. Show less



Help Desk NOW

• Vice President, Planning

  • 2001 - 2007

  Managed operations by directing and coordinating activities consistent with established goals, objectives, and company strategic plan and policies. Drove cost efficiencies while improving customer service levels and presenting operational achievement to clients. Maintained and increased penetration of existing customer base, while maintaining high quality customer satisfaction and retention. Developed and analyzed market penetration and trend data. Created tools and techniques to increase sales penetration. Show less

• Director, Strategic Alliances

  • 2000 - 2001

  Led new account development using customer engagement methods to identify and open new accounts, built effective customer relationships, generated referrals and leads, penetrated client companies to uncover new opportunities, and closed sales. Delivered leadership to organization by providing strategic development, integrated marketing plans, and brand building programs. Drove prompt resolution of customer issues and ensured high levels of customer satisfaction with products and services.



Dematic

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Solution Consultant/Proposal Mgr

  • 1997 - 2000

  Company specializing in automated material handling equipment and supply chain software solutions. Advised companies on logistics strategies, tailored and marketed solutions. Managed process that involved cross-functional sales and engineering teams to win new business. Company specializing in automated material handling equipment and supply chain software solutions. Advised companies on logistics strategies, tailored and marketed solutions. Managed process that involved cross-functional sales and engineering teams to win new business.



H-E-B

• United States
• Retail
• 700 & Above Employee

• Industrial Engineer

  • 1992 - 1997

  $18B privately-owned grocery company servicing Texas, Louisiana, and Mexico. $18B privately-owned grocery company servicing Texas, Louisiana, and Mexico.