Experience

Collier County Supervisor of Elections
• United States
• Government Administration
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2021 - Present

LYNX Services
• United States
• Insurance
• 100 - 200 Employee
• Telecommunications Analyst

  • Dec 2012 - Apr 2021


Swiss Re

• Financial Services
• 1 - 100 Employee

• Sr. Telecommunications Engineer

  • Jun 2006 - Dec 2011

  Bonita Springs, Florida *Local project manager for Cisco VoIP roll out (Americas offices) *Design, implement and support telecommunications infrastructure (Avaya, NEC, Nortel, Cisco Unified Call Manager) for all Americas branch offices *Order and support POTS, DSL, T1, ISDN PRI, DID, DNIS, Toll Free services *Carrier and hardware support contract management *Monitor and resolve help desk tickets *Invoice reconciliation and support annual budget process *Business Resumption evaluation and… Show more *Local project manager for Cisco VoIP roll out (Americas offices) *Design, implement and support telecommunications infrastructure (Avaya, NEC, Nortel, Cisco Unified Call Manager) for all Americas branch offices *Order and support POTS, DSL, T1, ISDN PRI, DID, DNIS, Toll Free services *Carrier and hardware support contract management *Monitor and resolve help desk tickets *Invoice reconciliation and support annual budget process *Business Resumption evaluation and implementation Show less



GE Insurance Solutions/ERC

• Program Manager, Telecommunications

  • May 1994 - Jun 2006

  Overland Park, KS June, 2006 Swiss Re acquired GE Insurance Solutions *Consult with management, design, implement and support Avaya telecommunications systems for Headquarters office and US branch offices *Order and support POTS, DSL, T1, ISDN BRI/PRI, DNIS, DID, Toll Free services *Support Video Conference infrastructure and call setup *Issue orders and maintain records for calling cards, corporate pagers and cell phones *Analyze and process telecommunications invoices *Support annual budget… Show more June, 2006 Swiss Re acquired GE Insurance Solutions *Consult with management, design, implement and support Avaya telecommunications systems for Headquarters office and US branch offices *Order and support POTS, DSL, T1, ISDN BRI/PRI, DNIS, DID, Toll Free services *Support Video Conference infrastructure and call setup *Issue orders and maintain records for calling cards, corporate pagers and cell phones *Analyze and process telecommunications invoices *Support annual budget process *End user training Show less



UMB Bank

• United States
• Financial Services
• 700 & Above Employee

• Voice Communication Specialist

  • May 1991 - May 1994

  Kansas City, Missouri Area *Install, move and modify Avaya PBX, voice mail, call accounting hardware and software *Issue orders with carrier for POTS,T1, ISDN PRI, DID, Toll Free services *Work with end user and carriers to manage break-fix tickets *Analyze and process telecom invoices for payment



Bass Pro Shops

• Retail
• 700 & Above Employee

• Telecommunications System Administrator

  • 1982 - May 1991

  Springfield, Missouri Area