Project Manager / Business Analyst

• Jan 2021 - Present

Operations Reporting Manager

• Nov 2017 - Dec 2020

- Implement Global Operations Reporting for the Group in close collaboration with Global and Local Heads of Operations.- Implement and Follow-up action plans with the different jurisdictions to improve Data Quality.- Work closely with Finance, Compliance, and Heads of Operations to implement KPIs for the Operational Teams.- Train the Operational Teams on Operational Dashboards and Core Tools.- Provide Operational Reporting for the Supervisory Board on regular basis.- Provide operational support for data related requests in different Alter Domus jurisdictions.- Provide Automation support for operational teams, to provide quick efficiency gains (VBA based automation)- Act as SME on group strategic project linked to Data Analytics and Automation. Show less

IT ECM / Master Data Support Expert (Senior Officer)

• Jun 2016 - Oct 2017

- Act as a second line support regarding technical requests or issues- Provide technical support, expertise to the first line support- Manage the Team to handle day-to-day requests based on SLA standards established by Management- Provide Training to New Joiners, Management and Senior Management regarding Internal Tools and Processes- Create KPIs to monitor first line and second line activity, according to Management needs.- Provide training to the first line support based in Malta and ensure that knowledge is up-to-date and understood by assessing it regularly.- Help management for day-to-day team management and organization.- Act as Change Manager in the IT Organisation (Prioritize Change Requests according to business needs). Gather Business Requirements. Coordinate implementation of the Changes with the involved IT Teams. Show less

ECM / Master Data Support Officer

• Jun 2015 - Jun 2016

- Provide first line support to clients and employees on ECM client portal based on Sharepoint 2010- Work closely with IT department to solve issues- Provide accurate reports to both clients and emloyees. - Drive specific client projects- Give Training to new joiners and provide best practices- Updates procedures to adapt them with business requirements.- Team Monitoring to ensure High Level Data Quality- Participate actively with IT for Client Portal Releases (tests, ) - Ensure the accuracy of the Global Clients Database.- Train new joiners to use Internal Tools - Manage Orders of eBanking Devices (Luxtrust certificates), liaise with banks to set-up contracts for Internal and Clients accesses (Multiline). Show less

E-commerce Manager

• Nov 2013 - Apr 2015

- Creation of E-Commerce Website on Prestashop base - Day-to-Day Website Management (Order Management, Inventory Updates ...) - Contracts Management with suppliers - Management of the affiliate program (Zanox) - Management and Animation of the Blog (Wordpress) - Entertainment E-Commerce Website (Banners Marks and Events, Newsletters Shipments ...) - Content Creation (Brands Pages, Products Pages, Events Pages...) - Modules Adaptation to the activity of the shop - Management of Marketplaces (Amazon and Cdiscount) - Staff Training for the management of E-Commerce Site Show less

E-commerce Manager

• Nov 2011 - Oct 2013

- Creation of E-Commerce Website based on Prestashop - Management of suppliers relations - Day-to-Day Website Management (Order Management, Inventory Updates ...) - Amazon Marketplace Management - Creation of E-Commerce Website based on Prestashop - Management of suppliers relations - Day-to-Day Website Management (Order Management, Inventory Updates ...) - Amazon Marketplace Management

Receptionnist

• Jun 2008 - Nov 2011