Experience

Neothink, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Co-Chief Executive Officer/Co-Owner

  • May 2022 - Present

  Willoughby, Ohio, United States

• Support Services Manager

  • Mar 2017 - May 2022

  Willoughby, Ohio



Biz-Edge Inc

• United States
• Financial Services
• 1 - 100 Employee

• Service Desk Manager/Data Center Manager

  • Nov 2014 - Mar 2017

  Independence, Ohio Successfully managed and completed project to implement a central Service Desk for all clients. This Service Desk was a new revenue center for BizEdge. Manage all incoming requests via phone, e-mail, and web portal. Attempt to resolve all received calls unless on-site support was required. If on-site is required, scheduled on-site field service engineers to resolve issue. Supported printers, user workstations, server hardware and software, VMware, Hyper-V, Exchange, and other hardware or… Show more Successfully managed and completed project to implement a central Service Desk for all clients. This Service Desk was a new revenue center for BizEdge. Manage all incoming requests via phone, e-mail, and web portal. Attempt to resolve all received calls unless on-site support was required. If on-site is required, scheduled on-site field service engineers to resolve issue. Supported printers, user workstations, server hardware and software, VMware, Hyper-V, Exchange, and other hardware or software that client may have. Assist Project Managers with designing work plans for their projects. This includes developing solution, recommending and quoting Hardware/Software, and providing technical work plan. Scheduled field service engineers to complete projects as needed. On occasion would be primary Project Managers when needed. Acting as inside sales, place and track orders until received. Once received, scheduled resources as needed to deploy. Implement quoting software, Quosal. Worked with Quosal to implement the software and develop process for Sales Team. As ConnectWise and Quosal are integrated, worked with Sales Team to develop workflow rules and processes for ConnectWise. Hired and managed Service Desk staff. Includes call monitoring, service request review, receive escalations of service requests, and personnel issues. Monitored and troubleshoot data center that hosted client services such as DNS (bind), spam filtering (barracuda), cloud server (VMWare), and hosted e-mail (exchange). Worked with client to establish VPN tunnel and deploy replication partner for Quorum device. Re-designed power for data center. Managed project to implement Dell Appassure for data center backup, included second replication partner for off-site backups. Designed new office space when moved. Includes designing layout of offices, conference room, storage, and workshop. Work to move data center to new third party data center keeping all client functionality.

• Network Engineer/Consultant

  • Jan 2014 - Nov 2014

  Rocky River, Ohio Leading project to design and implement a central Service Desk for all clients. This includes implementing Connectwise PSA solution, designing incident flows, and working with individuals at all levels in Biz-edge to develop business processes around the new structure. Providing a wide range of IT Services for clients, both remotely and on-site, throughout North-East Ohio. Services include, but not limited to, both VMware and Hyper-V, several different backup solutions, network… Show more Leading project to design and implement a central Service Desk for all clients. This includes implementing Connectwise PSA solution, designing incident flows, and working with individuals at all levels in Biz-edge to develop business processes around the new structure. Providing a wide range of IT Services for clients, both remotely and on-site, throughout North-East Ohio. Services include, but not limited to, both VMware and Hyper-V, several different backup solutions, network re-design, and general support.



Norman Noble Inc.

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Jan 2013 - Jan 2014

  Support all aspects of technology. This included lan-wan, servers, switches, routers, firewalls, desktops, and printers.



Gas Natural Inc.

• 1 - 100 Employee

• Systems Manager

  • Mar 2012 - Oct 2012

  Responsible for the integration of all technologies and to re-locate operations from Great Falls, Montana to Mentor, Ohio. This includes designing, configuring, and administrating a new company wide network infrastructure. Challenges included Exchange 2010 setup, Hyper-V clustered environment, EMC VNXe storage solution, and converting Lotus Notes to Exchange/MS Outlook. IT Project Lead for the Bangor, Maine office move/integration. This includes designing a network for new building… Show more Responsible for the integration of all technologies and to re-locate operations from Great Falls, Montana to Mentor, Ohio. This includes designing, configuring, and administrating a new company wide network infrastructure. Challenges included Exchange 2010 setup, Hyper-V clustered environment, EMC VNXe storage solution, and converting Lotus Notes to Exchange/MS Outlook. IT Project Lead for the Bangor, Maine office move/integration. This includes designing a network for new building, including MPLS, Internet, backup VPN, and wireless connectivity. Also included the design of new phone system, using Digium Switchvox PBX. Show less



Maloney + Novotny, LLC

• United States
• Accounting
• 100 - 200 Employee

• Systems Manager

  • Jun 2004 - Mar 2012

  Cleveland/Akron, Ohio Area Held multifaceted responsibilities to design, configure, install and administer network infrastructure and Voice over IP telecommunications systems that supported staff of 100 personnel in 4 locations that includes a disaster recovery site. Fulfilled administrative responsibilities included the addition and changes to user desktops, email and PBX accounts. Installed and configured services including RAID1 & 5 & 6 arrays in addition to facilitating backups & restoration using EMC… Show more Held multifaceted responsibilities to design, configure, install and administer network infrastructure and Voice over IP telecommunications systems that supported staff of 100 personnel in 4 locations that includes a disaster recovery site. Fulfilled administrative responsibilities included the addition and changes to user desktops, email and PBX accounts. Installed and configured services including RAID1 & 5 & 6 arrays in addition to facilitating backups & restoration using EMC Restrospect & Windows Backup. Configured and monitored status of printers utilizing MS Printer Management Services. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of all firm infrastructure and later refreshes. Setup firm telecommunications utilizing a Voice over IP solution (Switchvox) in all locations. This solution includes integrating all offices to allow for 4 digit dialing. Setup the initial Firm network infrastructure; including all routers, switches, servers, laptops, application (Exchange 2007, SQL 2007, ProSystem FX Engagement, VPN, Mobile Devices) and other essential services within a 3 day time period. Successfully consolidated over 10 physical servers to 3 physical servers utilizing Microsoft Hyper-V Virtualization technology and EMC VNXe Storage Solutions. This solution includes complete redundancy allowing for several components to fail before loss of service. Show less