Chief Operating Officer

• Oct 2022 - Present

Senior Technology Transformation Leader, Tech Central, PwC UK

• Jun 2018 - Aug 2022

Reporting into the UK CIO, representing the UK firm across the global PwC technology organisation, and advising the C-Suite on UK technology strategy. I led the alignment of UK technology strategy to global PwC strategy for end to end client and engagement business capabilities. I brought together data, process, tech, UX and change teams to build a roadmap of transformational change focused on empowering people and simplifying their work. Driving process simplification, breaking down cross functional boundaries and enhancing the experience of our people and clients by leading digital transformation and organisational design. Highlights: - - Mobilised Exec Board sponsored programme for £20 million 5 year solution adoption roadmap, including Replicon, Salesforce CPQ+, SAP S/4 HANA. Led business analysis and road mapping, introduced new architectural roles, recruited core roles and secured budget. - Worked in partnership with the Sales & Marketing COO to establish cross functional governance across the end to end client and engagement life cycle to reduce siloed technology investment decisions, reduce duplication of technology, manage interdependencies and improve the user experience. - Co-authored the redesign of the IT operating model to deliver greater value to internal customers by embedding Agile ways of working and productising our capabilities and services, and led the change and comms workstream to embed the change. - Designed and led a global project to establish multiple territory requirements for time recording, absence management and billing. Included an RFP exercise with multi-million-pound solution recommendations signed off by the CFOs of PwC UK, US, Europe, and Hong Kong/China. Show less

Head of Learning and Teaching Services

• Sep 2017 - May 2018

Interim Head with shared responsibility for a department of 35 and with 6 direct reports. Accountable to the Vice President of Education, working in partnership with 5 Faculty Directors to design and deliver learning and teaching strategy, and ensure compliance against external quality assurance frameworks. Highlights:- Established new internal data requirements for monitoring of academic quality to move towards a more risk based and proportionate approach to targeting areas for improvement. - Identified £500k funding opportunity for a project that targeted personal and academic support at narrowing the gap in student achievement and ambition for BME students.- Identified gaps in the training and support for Programme Leaders and commissioned research into how that gap should be filled through professional development. - Chair of the 2017 NACADA International Conference hosting over 200 delegates from 19 countries across 4 days to discuss the future of academic advising against a challenging higher education landscape. Involved promotional speech at 2016 Annual Conference in Atlanta to an audience of over 3000 NACADA members. Show less

Learning & Teaching Development Manager

• Jan 2012 - Sep 2017

Working in partnership with Faculty Directors for Learning and Teaching to develop and deliver Faculty learning and teaching strategies, quality assure degree programmes; and improve the experience and attainment of over 25,000 students. Highlights: - Transformed University capability to provide personal and academic support across 48 academic departments through policy development, solution development, data, quality frameworks and professional development. Sharing approach and outcomes across the HE sector. - Designed and facilitated full curriculum reviews in Economics and Journalism to ensure degree programmes are meeting the needs of learners and employers. - Co-designed and coordinated the delivery of a new module for 400 students to provide an inter-professional learning experience aimed at addressing health inequalities. - Designed and delivered the 2013 Annual Learning and Teaching Conference for 400 academic delegates, with a theme of ‘embracing diversity’. - Co-authored the institution’s response to the Higher Education Commission’s inquiry into post graduate education in 2012, which was subsequently requested to be submitted directly to Government Ministers in 2014. Show less

Advisory Committee Member - Various

• 2015 - 2017

Elected Senate Member, The University of Sheffield, 2015-2017Senate is responsible for regulating and directing the academic work of the university. The university’s governing body (the Council) delegate responsibility for academic assurance of quality and standards to Senate. I elected to be on Senate to scrutinise and advise in relation to all matters relating to learning and teaching strategy, and academic standards and quality. Institutional Council and Senate Group, The University of Sheffield, 2016-2017A member of a new group to lead the development of institutional wide guidance and an academic quality management framework to enable the governing body to provide annual assurances to the regulator. Senate Effectiveness Review Group, The University of Sheffield, 2016-2017A member of a new group to revise processes and reporting to ensure that Senate’s delegated role in assuring the governing body of the quality and standards of academic provision, and the identification of areas of risk, is working effectively. Show less

14-19 Diploma Manager

• Nov 2007 - Apr 2011

Led the UK Commission‘s contribution to the Labour Government’s new 14-19 National Diploma for all schools in England and broader 14-19 qualifications reform across the UK. Agreed partnership working with 25 Sector Skills Councils (SSCs), the Department for Education, and the Qualifications & Curriculum Authority. Highlights:- Defined the process by which SSCs researched and articulated the skills needs of employers for the new 14-19 National Diploma. - Designed and delivered training sessions to advise on how to use governance arrangements to sign off qualification content with employers and other stakeholders.- Responsible for the work of the 14-19 Project Manager to ensure that government policy was reflected in the deliverables and contracts for SSCs. - Designed and managed a project to build evidence of 14-19 qualifications needs through national Sector Qualifications Strategies, such that SSCs could contribute to recommendations on the public funding of qualifications. Show less

14-19 Project Manager

• Aug 2006 - Oct 2007

Project management of 25 Sector Skills Councils (SSCs) contributions to the development of 17 new Diploma qualifications in England, reporting to Government Qualifications Development Board. Highlights:- Allocated annual budgets of up to £7million across 30 delivery contracts.- Negotiated and agreed the deliverables for 25 SSCs across 7 different workstreams with partners at the Department for Education and the Qualifications & Curriculum Authority. - Contracted with specialist consultants to provide 17 Diploma Development Managers with technical expertise and professional development. Show less

Project Manager

• Oct 2004 - Aug 2006

Successfully delivered a 2 year HEFCE funded project at the University of Sheffield to embed employability skills into various degree courses. This involved module design, securing employer engagement, managing project governance and project dissemination. Successfully delivered a 2 year HEFCE funded project at the University of Sheffield to embed employability skills into various degree courses. This involved module design, securing employer engagement, managing project governance and project dissemination.

Project Manager

• Apr 2004 - Sep 2004

Management of software localisation projects with clients in the UK, Europe and Asia. Management of software localisation projects with clients in the UK, Europe and Asia.

Project & Marketing Coordinator

• Jun 2003 - Apr 2004

Marketing and business development for an online collaborative platform to support European research projects. Marketing and business development for an online collaborative platform to support European research projects.

Graduate Technical Consultant

• Jun 2001 - Jan 2003

Technology projects included roll-out of new desktop systems for Reuters and a major strategic review of European Football rights for UEFA based at UEFA headquarters in Geneva. Technology projects included roll-out of new desktop systems for Reuters and a major strategic review of European Football rights for UEFA based at UEFA headquarters in Geneva.