Isabella Esposito
Client Relationship Manager at ECA International- Claim this Profile
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Spanish Limited working proficiency
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Italian Native or bilingual proficiency
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Sales and the Science of Trust
LinkedInNov, 2021- Nov, 2024 -
Consulting Foundations: The Concept of Value
LinkedInMay, 2021- Nov, 2024 -
Project Management Foundations
LinkedInMar, 2021- Nov, 2024 -
Writing with Impact
LinkedInMar, 2021- Nov, 2024 -
CELTA Level 5 - Cambridge Certificate in English Language Teaching to Adults
Cambridge AssessmentMar, 2018- Nov, 2024 -
CPD Book Editing Certification
London School of PublishingJul, 2015- Nov, 2024 -
Certified Translator
Selva Association LLCJun, 2020- Nov, 2024 -
IELTS Academic (Band 8)
British CouncilJul, 2017- Nov, 2024
Experience
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ECA International
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United Kingdom
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Human Resources Services
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100 - 200 Employee
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Client Relationship Manager
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Aug 2020 - Present
- Advise multinational corporations on international employee relocations, conducing in-depth assessments of potential host countries, analysing cultural, legal, and economic factors to facilitate informed decision-making for international assignments. - Streamline customer requirements, advocating for client concerns with the software development team to ensure the punctual execution of projects. - Prepare and submit comprehensive RFIs and RFPs, engaging in negotiations for contract… Show more - Advise multinational corporations on international employee relocations, conducing in-depth assessments of potential host countries, analysing cultural, legal, and economic factors to facilitate informed decision-making for international assignments. - Streamline customer requirements, advocating for client concerns with the software development team to ensure the punctual execution of projects. - Prepare and submit comprehensive RFIs and RFPs, engaging in negotiations for contract renewals and customised projects with clients situated in the EMEA region. Collaborate closely with procurement and purchasing departments when necessary. - Cultivate and expand the client portfolio encompassing businesses located in Italy, Switzerland, and the United Kingdom, with a keen emphasis on maintaining regular communication with their corporate and human resources teams. Stay attuned to economic, political, and social developments of relevance to clients while judiciously identifying optimal opportunities for promoting additional data and services. - Serve as the primary point of contact for client inquiries, both technical and business-related. Conduct periodic demonstrations of software and website tools to effectively present the array of product offerings. - Manage and grow a varied client portfolio (aerospace & defence, pharmaceuticals, banking, engineering) worth 2 million GBP, conducting business in three languages (English, Italian, Spanish). - Advise clients on best practice in terms of compensation and benefits packages for expatriates, balancing competitive offerings with cost control. - Participate in industry trade exhibitions, conferences, and networking events to foster professional connections and remain informed about industry developments. Show less - Advise multinational corporations on international employee relocations, conducing in-depth assessments of potential host countries, analysing cultural, legal, and economic factors to facilitate informed decision-making for international assignments. - Streamline customer requirements, advocating for client concerns with the software development team to ensure the punctual execution of projects. - Prepare and submit comprehensive RFIs and RFPs, engaging in negotiations for contract… Show more - Advise multinational corporations on international employee relocations, conducing in-depth assessments of potential host countries, analysing cultural, legal, and economic factors to facilitate informed decision-making for international assignments. - Streamline customer requirements, advocating for client concerns with the software development team to ensure the punctual execution of projects. - Prepare and submit comprehensive RFIs and RFPs, engaging in negotiations for contract renewals and customised projects with clients situated in the EMEA region. Collaborate closely with procurement and purchasing departments when necessary. - Cultivate and expand the client portfolio encompassing businesses located in Italy, Switzerland, and the United Kingdom, with a keen emphasis on maintaining regular communication with their corporate and human resources teams. Stay attuned to economic, political, and social developments of relevance to clients while judiciously identifying optimal opportunities for promoting additional data and services. - Serve as the primary point of contact for client inquiries, both technical and business-related. Conduct periodic demonstrations of software and website tools to effectively present the array of product offerings. - Manage and grow a varied client portfolio (aerospace & defence, pharmaceuticals, banking, engineering) worth 2 million GBP, conducting business in three languages (English, Italian, Spanish). - Advise clients on best practice in terms of compensation and benefits packages for expatriates, balancing competitive offerings with cost control. - Participate in industry trade exhibitions, conferences, and networking events to foster professional connections and remain informed about industry developments. Show less
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THIRDHOME
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United States
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Hospitality
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1 - 100 Employee
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Senior Account Manager - European Partnerships
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Feb 2020 - Jul 2020
- Account management for Italian client base as well as multiple private accounts in Europe, Asia, Africa and Oceania. Portfolio of properties averaging 3+ million USD; - Create digital content for VRMs and new affiliates in Italian and English — send out marketing collateral; - Building and sustaining relationships with clients and key international partners, working to maximise business potential and achieve mutually beneficial goals; - Button up operational side on the partnership… Show more - Account management for Italian client base as well as multiple private accounts in Europe, Asia, Africa and Oceania. Portfolio of properties averaging 3+ million USD; - Create digital content for VRMs and new affiliates in Italian and English — send out marketing collateral; - Building and sustaining relationships with clients and key international partners, working to maximise business potential and achieve mutually beneficial goals; - Button up operational side on the partnership handoff from the point of sale; - Manage all new contracts working closely to and supporting Directors of Business Development; - Build out sponsor and affiliate accounts in Back Office based on new contracts coming in; - Be the main point of contact at THIRDHOME for any query regarding European partners and sponsor accounts.
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Account Manager
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Sep 2018 - Feb 2020
- Localized company’s website from American English into Italian; - Developed on site Italian body-content, meta descriptions and page titles in support of SEO strategies; - Translated script for Italian voice over of company’s introductory video; - Researched and gathered information to create written content for new Club members' property web pages as well as editing photographs and images complying with marketing standards, business house style and framework; - Regularly used… Show more - Localized company’s website from American English into Italian; - Developed on site Italian body-content, meta descriptions and page titles in support of SEO strategies; - Translated script for Italian voice over of company’s introductory video; - Researched and gathered information to create written content for new Club members' property web pages as well as editing photographs and images complying with marketing standards, business house style and framework; - Regularly used CRM and CMS software platforms (ZOHO, WordPress); - Facilitated effective resolutions for clients’ concerns and issues; - Collaborated with peers and management to ensure each client received prompt response and accurate information, being proactive and striving to maximise each clients’ membership potential.
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Selfridges
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United Kingdom
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Retail
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700 & Above Employee
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Services Training Coordinator
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Sep 2016 - Sep 2018
- Created and developed a comprehensive training manual for new recruits - including resources and quizzes; - Assisted new members of staff providing relevant training, support and feedback as well as monitored their professional development while working closely with department managers; - Coordinated temporary team members as well as permanent staff liaising with recruitment agencies and compiling rotas; - Supported Learning and Development team leading guided tours of the premises… Show more - Created and developed a comprehensive training manual for new recruits - including resources and quizzes; - Assisted new members of staff providing relevant training, support and feedback as well as monitored their professional development while working closely with department managers; - Coordinated temporary team members as well as permanent staff liaising with recruitment agencies and compiling rotas; - Supported Learning and Development team leading guided tours of the premises and delivering effective presentations to new team members on their second day of induction; - Assisted international clients with their tax refund claims and processed relevant paperwork through Global Blue software. Show less - Created and developed a comprehensive training manual for new recruits - including resources and quizzes; - Assisted new members of staff providing relevant training, support and feedback as well as monitored their professional development while working closely with department managers; - Coordinated temporary team members as well as permanent staff liaising with recruitment agencies and compiling rotas; - Supported Learning and Development team leading guided tours of the premises… Show more - Created and developed a comprehensive training manual for new recruits - including resources and quizzes; - Assisted new members of staff providing relevant training, support and feedback as well as monitored their professional development while working closely with department managers; - Coordinated temporary team members as well as permanent staff liaising with recruitment agencies and compiling rotas; - Supported Learning and Development team leading guided tours of the premises and delivering effective presentations to new team members on their second day of induction; - Assisted international clients with their tax refund claims and processed relevant paperwork through Global Blue software. Show less
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Marc Patisserie
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Retail
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Sales & Social Media Executive
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Oct 2015 - Sep 2016
London-based haute patisserie, part of MARC Group LTD. Main duties included: - Supporting Communication Director focusing on Social Media marketing and brand awareness; - Designing, writing and proofreading labels and signage; - Writing daily and weekly trading reports; - Driving KPI's such as ATV and IPC, using cross/upselling; - Responsible for opening and closing procedures. London-based haute patisserie, part of MARC Group LTD. Main duties included: - Supporting Communication Director focusing on Social Media marketing and brand awareness; - Designing, writing and proofreading labels and signage; - Writing daily and weekly trading reports; - Driving KPI's such as ATV and IPC, using cross/upselling; - Responsible for opening and closing procedures.
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Education
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2015 -
London School of Publishing
Book Editing & Proofreading -
2017 - 2018
Kensington and Chelsea College - London
CELTA Level 5 (Cambridge Certificate in English Language Teaching to Adults), Teaching English as a Second or Foreign Language/ESL Language Instructor -
2009 - 2012
Università degli Studi 'Gabriele d'Annunzio' di Chieti
Bachelor of Arts - BA, Intercultural Communication & Translation Studies -
2003 - 2008
Liceo Classico Melchiorre Dèlfico - Teramo
Diploma di Maturità Classica, 100/100
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