Donato Netti

Supporto specialistico informatico amministrativo on site at Policlinico di Bari
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Contact Information
us****@****om
(386) 825-5501
Location
Sammichele di Bari, Apulia, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency

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Bio

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Credentials

  • Formazione specifica lavoratori per i settori della classe di rischio basso in riferimento all'articolo 37 del DLgs 81/08
    Tecnologie d'Impresa srl
    Mar, 2017
    - Nov, 2024
  • "Call for the Empowerment". Percorso di sviluppo delle competenze manageriali per il personale Transcom
    Transcom
    Nov, 2013
    - Nov, 2024
  • • Corso di aggiornamento in materia di Primo Soccorso come da programma teorico/pratico di 12 ore svolto a norma del D.M. 388 del 15 Luglio 2003
    Dr.ssa Maria Teresa Rita Perrini
    Jun, 2012
    - Nov, 2024
  • • Corso per addetti alla prevenzione incendi, lotta antincendio e gestione dell’emergenza. Attività a rischio medio secondo quanto riportato nell’allegato IX del D.M. 10 Marzo 1998
    CI2ESSE S.r.l.
    Jun, 2012
    - Nov, 2024
  • Corso di formazione professionale per operatori di Call Center
    FORMA.TEMP / Adecco
    Nov, 2005
    - Nov, 2024

Experience

  • Policlinico di Bari
    • Italy
    • Medical Practices
    • 1 - 100 Employee
    • Supporto specialistico informatico amministrativo on site
      • Nov 2020 - Present

      Addetto allo svolgimento di attività amministrative che comportano un'autonoma elaborazione di atti preliminari e istruttori dei provvedimenti di competenza dell'U.O.S. Approvvigionamenti Farmaci e Dispositivi (Area Gestione Patrimonio del Policlinico di Bari). Nello specifico: - Istruttoria e redazione della documentazione delle gare d'appalto finalizzate all'approvvigionamento di dispositivi specialistici e protesi ortopediche utilizzate dalle Unità Operative del Policlinico di Bari. - Espletamento delle procedure di gara. - Elaborazione documentazione gare d’appalto, deliberazioni, determinazioni, contratti, provvedimenti ordinari e straordinari. - Supporto nell’utilizzo del Gestionale Aziendale Areas (MOSS). - Analisi e risoluzione criticità relative alle aree ed ai reparti ospedalieri. - Addetto alle relazioni con clienti e fornitori. Show less

  • Gpi Group
    • Italy
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Executive
      • Oct 2017 - Nov 2020

      Impiegato nell’Area Approvvigionamenti e Patrimonio dell’Azienda Ospedaliero-Universitaria Consorziale Policlinico di Bari come addetto al supporto specialistico amministrativo. Elaborazione documentazione gare d’appalto, deliberazioni, determinazioni, contratti, provvedimenti ordinari e straordinari. Supporto nell’utilizzo del Gestionale Eusis – Silor. Liste di Liquidazione. Analisi e risoluzione criticità relative alle aree ed ai reparti ospedalieri. Addetto alle relazioni con clienti e fornitori. Show less

  • Rentokil Initial
    • United Kingdom
    • Environmental Services
    • 700 & Above Employee
    • Regional Customer Experience Supervisor
      • Jan 2017 - Sep 2017

      Driving the Customer Care for the North-West branches, in order to offer an excellent "Customer Experience", developing a Team made of pofessional and proactive people, strongly oriented to the customer satisfaction, though the measurement and management of the individual performances and a structured and continuous training plan. Ensuring the achievement of business target, measuring individual and team performance, preparing reports and setting action plans in order to meet the KPIs. Creating or changing procedures and processes in order to increas team productivity Defining the "Ultimate Customer Experience" and involving all the company levels, planning and implementing an improvement program. Promoting the generation of new ideas and best practice sharing, in order to grant a continuous processes improvement. Analyzing customer requests and feedback, landed through Customer Voice Counts surveys. Leading the work group distributed in the 3 main areas: Front Office, Back Office and Key Entry. Show less

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Team Leader
      • Jul 2014 - Jan 2017

      Leading and supporting a group of CSRs dedicated to the Fastweb “Loyalty” campaign who deal with Customers through phone calls, emails and web form online. Responsible for KPIs achievement: Productivity (CPH), Customer Experience, NPS. Responsible for people development and New Hire/Refresh/Upgrade Trainings. July 2016 - January 2017Leading and supporting a group of CSRs dedicated to the Fastweb "Retention" campaign who deal with Customer who decided to close their Internet/Phone/Mobile linesLeading and supporting a group of 37 Agents dedicated to the SKY “Reconnection” campaign. Responsible for targets achievement (sph and redemption), people development and New Hire/Refresh/Upgrade Trainings. (July 2014 - June 2016) Show less

    • Offshore Call Center Coordinator @ Calling Group Sh.p.k
      • Mar 2014 - Jun 2014

      Operational Support for the staff involved in the start up and development of "Fastweb Pre" project in Durres, Albania

    • Business Unit Manager (eBay)
      • Nov 2009 - Mar 2014

      Directly accountable for profit and growth of the business area ensuring adherence to the contractual agreements and guaranteeing that Service Level and all the contractual KPI's are met.Responsible for the overall coordination of the eBay "Top" customer support delivery for the Italian Market.Leading 6 Team Leaders and 57 headcounts. Effective point of contact for the whole eBay management.Directly involved in forecasting, capacity planning and invoicing processes.

    • Team Leader - eBay IT Top Customer Care / Community Watch
      • Apr 2008 - Nov 2009

      Responsible for the supervision and the management of the daily workflow for two separated staff groups (Top Customer Care and Community Watch), ensuring the achievement of short/long term objectives through side by side sessions, team meetings, coaching, one-to-one, quality evaluations, identification of training needs and knowledge gaps.44 Headcounts in total working on differtent channels: inbound phone calls, email, phone outbound, proactive research.

    • Team Leader - Tele2
      • Feb 2008 - Apr 2008

      Team Management (29 Headcounts) for different areas of Customer Relationship Management and through different channels (Inbound Phone Calls, Backoffice, Outbound Phone Calls, Technical tickets) Customer ServiceTechnical and Administrative ServiceInvoice & BillingCancellation Customer ComplaintsHelp Desk

    • Product Specialist / Quality Specialist - Tele2
      • Oct 2007 - Feb 2008

      Involved in training New Hires for Tele2 (approximately 2000 training hours delivered).Responsible in identifying knowledge gaps among the agents and delivering refresh trainings.Live interactions monitoring and quality calibrations.Continuous process and procedures improvement.Floor Support and Mentoring activity.

    • Customer Service Representative - Tele2
      • Apr 2006 - Oct 2007

      Answering Customers Online and Offline interactions concerning:- Technical and Administrative issues- Product and Promotions information- Customer Complaints and Cancellation

  • eBay
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • eBay Quality Assessor Certification
      • Feb 2009 - Feb 2009

      Certification achieved in February 2009 at eBay International AG HQ of Dreilinden (Berlin, Germany). The achievement of the Certification and the consequent qualification of “eBay Quality Assessor”, has guaranteed the necessary competences to perform precise and complete analysis on the qualitative course of Customer Support (through a detailed evaluation of contacts intervened between the component of the team and eBay consumers) and the impact that the furnished assistance, produces on CSI (Customer Satisfaction Index). Moreover the Certification had the purpose to increase the focus on “Customer Experience” and improve the performances of the Customer Support Team, through the motivation of the agents, the exploitation of the best performers and the improvement of the work of the low and middle performers, through contemplated actions (for example coaching, refresh, training, side by side). Show less

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative - Vodafone
      • Dec 2005 - Jan 2006

      Answering Customers Phone calls concerning: - Technical and Administrative issues - Product and Promotions information Answering Customers Phone calls concerning: - Technical and Administrative issues - Product and Promotions information

  • In.Ed.It srl
    • Gioia del Colle - Bari
    • Telemarketing / Teleselling freelancer
      • Jan 2003 - Nov 2005

      Telemarketing / Teleselling operator for In.Ed.It s.r.l. publishing house. Responsible for the recruitment and the training of new sellers. Telemarketing / Teleselling operator for In.Ed.It s.r.l. publishing house. Responsible for the recruitment and the training of new sellers.

Education

  • Liceo Scientifico
    Maturità, Scientifica
    1996 - 2002

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