Matheus Severo Fernandes

COO at HERMES Soluções Digitais
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Florianópolis, Santa Catarina, Brazil, BR

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Ingrid Ferreira Costa

Eu tive o prazer de trabalhar com o Matheus no Gama Experience XP #36 na produção de um evento online em uma equipe que ele ocupou o papel de líder facilitador. Ele é um profissional que se destaca pelo gerenciamento de projetos, entrega de resultados com consistência e pela comunicação assertiva com todos os membros da equipe. Seja como membro, seja como líder, Matheus conta com minha recomendação, principalmente, por ser estar sempre disposto a colaborar com toda a equipe no desenvolvimento de um projeto.

Gabriela Cabral

Matheus is the kind of person that brings knowledge wherever he goes. I have learn everyday working with him and i do not have any doubt that his future will be awesome. Teamwork, proactive, fast learner are the principal skills that I could say about him!

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Cultura e Liderança
    G4 Educação
    May, 2023
    - Nov, 2024

Experience

  • HER.ME.S Soluções Digitais
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • COO
      • Apr 2020 - Present

      The 2020 pandemic caused by Covid-19 forced companies to review their models and cut spending. Many sectors related to customer service were affected, showing the need to update their processes. In this scenario, HER.ME.S emerged, a company that was born dynamic, innovative and instigating continuous improvement for itself and its partners. HER.ME.S Soluções Digitais is a BPO company specialized in omnichannel digital customer service solutions. A complete and customizable solution for your business. Show less

  • Salto Aceleradora
    • Brazil
    • Facilities Services
    • 1 - 100 Employee
    • Business Mentor
      • Apr 2021 - Present

      Volunteer mentor of the Salto Acceleradora program for MEIs from all Brazilian states. I help individual entrepreneurs with issues related to Sales, Customer Retention, Technological Innovation, Process Management and People Management. Volunteer mentor of the Salto Acceleradora program for MEIs from all Brazilian states. I help individual entrepreneurs with issues related to Sales, Customer Retention, Technological Innovation, Process Management and People Management.

  • Accenture Brasil
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Support and CS Leader
      • Aug 2021 - Dec 2021

      - Team management - Collective and individual performance analysis - Feedback Culture - Project management - Data Analytics - GoodData - BI Analysis - Kibana - Customer Intelligence - Performance and innovation reports - Customer support - Performance Indicator Oriented Work (KPI) - User Onboarding Development on Cora CGI Platform - Development of articles for the Help Center - CS and Support Flow Design - Definition of High touch customer follow-up strategies - Responsible for guiding designers in their first experiences with the software - Responsible for carrying out constant follow-up to ensure a successful journey - Relationship planning for user acquisition, reactivation and retention Tools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office, Adobe XD. Show less

  • CreativeDrive
    • United States
    • Advertising Services
    • 100 - 200 Employee
    • Support and CS Leader
      • Nov 2019 - Aug 2021

      - Team management- Collective and individual performance analysis- Feedback Culture- Project management- Data Analytics - GoodData- BI Analysis - Kibana- Customer Intelligence- Performance and innovation reports- Customer support- Performance Indicator Oriented Work (KPI)- User Onboarding Development on Cora CGI Platform- Development of articles for the Help Center - CS and Support Flow Design- Definition of High touch customer follow-up strategies- Responsible for guiding designers in their first experiences with the software- Responsible for carrying out constant follow-up to ensure a successful journey- Relationship planning for user acquisition, reactivation and retentionTools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office, Adobe XD. Show less

    • Senior Support Analyst
      • Jun 2019 - Oct 2019

      Main activities:- Customer support- Work guided by Performance Indicators (KPI)- BI tool (Kibana)- Development of User Onboarding on the Cora CGI platform- Development of articles for the Help CenterTools: Zendesk, Airtable, 3ds Max, V-ray, MailChimp, Draw.io, Kibana, Office Suite, Adobe XD.

    • Junior Support Analyst
      • Apr 2018 - May 2019

      Main activities:- Customer support- implementation of the Zendesk system- Work guided by Performance Indicators (KPI)- BI tool (Kibana)- Development of User Onboarding on the Cora CGI platform- Development of articles for the Help CenterTools: Freshchat, Zendesk, 3ds Max, V-ray, Airtable, MailChimp, Draw.io, Kibana, Office Suite, Adobe XD.

  • DECORA
    • Brazil
    • Media Production
    • 1 - 100 Employee
    • Agente de qualidade
      • Jan 2018 - Mar 2018

      Quality analysis of 3D models. Quality analysis of 3D models.

  • Fotos Fenix
    • Florianópolis
    • CEO
      • Mar 2015 - Dec 2017

      Photography for Events and Rehearsals. Development of videos. Main activities: - Financial management - Team management - Content development for social media (Instagram and Facebook) - Website development and maintenance - Photography and image editing - Production of physical promotional material - Production of Budgets Main Software used: Adobe lightroom, Adobe Photoshop, wondershare filmora, Office Package. Photography for Events and Rehearsals. Development of videos. Main activities: - Financial management - Team management - Content development for social media (Instagram and Facebook) - Website development and maintenance - Photography and image editing - Production of physical promotional material - Production of Budgets Main Software used: Adobe lightroom, Adobe Photoshop, wondershare filmora, Office Package.

  • Universidade Federal de Santa Catarina
    • Florianópolis e Região, Brasil
    • Master in Biotechnology and Biosciences
      • Mar 2014 - Jun 2016

      Main lines of research: - Entomology - Forensic Entomology - Biological Development - Molecular biology - Mentorship for undergraduate students - Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise) Main activities: Insect collection, Colony maintenance, DNA extraction, PCR, Sequencing, Insect identification, Development of research projects, laboratory management, Presentation of research projects in Congresses. Main lines of research: - Entomology - Forensic Entomology - Biological Development - Molecular biology - Mentorship for undergraduate students - Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise) Main activities: Insect collection, Colony maintenance, DNA extraction, PCR, Sequencing, Insect identification, Development of research projects, laboratory management, Presentation of research projects in Congresses.

  • Universidade Federal de Santa Catarina - UFSC
    • Brazil
    • Higher Education
    • 500 - 600 Employee
    • CNPq Scholar at the Laboratory of Hematozoan Transmitters
      • Jul 2012 - Mar 2014

      Main lines of research: - Entomology - Forensic Entomology - Biological Development - Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise) Main activities: Insect collection, Colony maintenance, Development of research projects, mentoring for beginner students, laboratory management, Presentation of research projects in Congresses. Main lines of research: - Entomology - Forensic Entomology - Biological Development - Production of IPM (Post Death Interval) estimation reports for the IGP-SC (General Institute of Expertise) Main activities: Insect collection, Colony maintenance, Development of research projects, mentoring for beginner students, laboratory management, Presentation of research projects in Congresses.

  • Universidade Federal de Santa Catarina
    • CNPq scholarship holder at the Protozoology Laboratory
      • Feb 2009 - Jun 2011

      Main research areas: - Molecular biology - Parasitology - Proteomics - Genomics Main activities: PCR, DNA Extraction, Protein Extraction, Preparation and maintenance of Solutions for common use, Maintenance of biological colonies, Presentation of research projects in Congresses. Main research areas: - Molecular biology - Parasitology - Proteomics - Genomics Main activities: PCR, DNA Extraction, Protein Extraction, Preparation and maintenance of Solutions for common use, Maintenance of biological colonies, Presentation of research projects in Congresses.

  • Simbiosis Empresa Júnior de Ciências Biológicas
    • Florianópolis
    • Marketing Director
      • 2009 - 2010

      Strategic planning. Feedback 360º. Development of advertising campaigns in physical and digital media. Team management. Strategic planning. Feedback 360º. Development of advertising campaigns in physical and digital media. Team management.

Education

  • Gama Academy
    Huslter, Inside Sales
    2020 - 2020
  • Imagine School - School of Computer Graphics
    Desenvolvimento Front-End I, Desenvolvimento Front-End
    2019 - 2019
  • Universidade Federal de Santa Catarina
    Mestrado em Biotecnologia e Biociências, Entomologia Forense
    2014 - 2016
  • Universidade Federal de Santa Catarina
    Biólogo, Biologia/Ciências Biológicas
    2008 - 2013

Community

You need to have a working account to view this content. Click here to join now