Registered Nurse

• May 2020 - Present

Director of Quality and Performance Improvement

• Feb 2020 - May 2020

Clinical Administrator

• Jul 2017 - May 2020

Nurse Administrator

• Apr 2016 - Aug 2017

Director of Nursing

• 2015 - Apr 2016

Administrative Director

• Apr 2014 - 2015

Responsible for all operations of the department; marketing; volume growth; key performance metrics; patient satisfaction scores; community and physician relations. Responsible for all operations of the department; marketing; volume growth; key performance metrics; patient satisfaction scores; community and physician relations.

Director of Clinical Services

• Jun 2012 - Apr 2014

Director Template Services

• Oct 2009 - Feb 2012

T-System is the leader in EDIS and emergency department documentation solutions, offering point of care tools to streamline processes and improve workflow efficiency. Our tools, driven by chief complaint, promote compliance, accuracy, quality and patient safety, while optimizing coding and charge capture. T-System… for people working smarter to improve care. Supervise Medical Documentation Designers in the creation and revision of our paper template solutions. Ensure that our templates reflect current information, best practices and meet regulatory compliance. Interact directly with our clients to meet their documentation needs and help create customized templates or revise templates to meet their needs.

Manager

• Mar 2004 - Jul 2009

Manage over 90 staff including RN's, Paramedics and Secretaries. Responsible for all daily operations, planning, budget, performance evaluations, performance improvement, survey readiness, education/training and disaster preparedness/planning. Responsible for reviewing financial performance and explaining any monthly variances. Responsible for observing staff performance and providing annual performance reviews of the staff. Responsible for patient satisfaction and internal customer satisfaction. Currently leading our departmental service excellence team and provide all staff with education and training related to internal and external customer satisfaction. Monitor, review and analyze our Press Ganey survey results and develop corrective action plans as needed. Monitor, review and analyze our staff satisfaction/employee forum survey results and develop corrective action plans as needed. Assist with orientation and training of staff to ensure an understanding of service responsibilities along with clinical responsibilities. Responsible for patient throughput times and corrective action plans to increase throughput times when needed. Currently chair the ED Throughput Team and working with multidisciplinary teams to address patient wait times. Responsible for patient and internal customer complaint investigation and follow up. Monitor patient charges to ensure the staff are charging appropriately and correctly entering the charges in the system. Annually review the charge master and make adjustments as needed when pricing or regulations change. Responsible for scheduling and assignments of staff to ensure adequate coverage to care for our patients while operating within our budget. Responsible for investigation and follow up of any risk management issues; work closely with the Risk Management and Legal departments. Responsible for physician relations and conflict resolution to ensure a respectful and professional relationship is maintained.

Manager

• Feb 2003 - Mar 2004

Managed over 40 staff including RN's, Paramedics and Secretaries. Responsible for all daily operations, planning, budget, performance evaluations, performance improvement, survey readiness, education/training and disaster preparedness/planning. Responsible for reviewing financial performance and explaining any monthly variances. Responsible for observing staff performance and providing annual performance reviews of the staff. Responsible for patient satisfaction and internal customer satisfaction. Currently leading our departmental service excellence team and provide all staff with education and training related to internal and external customer satisfaction. Monitor, review and analyze our Press Ganey survey results and develop corrective action plans as needed. Monitor, review and analyze our staff satisfaction/employee forum survey results and develop corrective action plans as needed. Assist with orientation and training of staff to ensure an understanding of service responsibilities along with clinical responsibilities. Responsible for patient and internal customer complaint investigation and follow up. Monitor patient charges to ensure the staff are charging appropriately and correctly entering the charges in the system. Annually review the charge master and make adjustments as needed when pricing or regulations change. Responsible for scheduling and assignments of staff to ensure adequate coverage to care for our patients while operating within our budget. Responsible for investigation and follow up of any risk management issues; work closely with the Risk Management and Legal departments. Responsible for physician relations and conflict resolution to ensure a respectful and professional relationship is maintained.

Nurse Manager

• Jan 2001 - Jan 2003

Manager Emergency Department (8 bed Level II Emergency Department) Managed over 20 staff including RN's, Paramedics and Secretaries. Reported to the VP of Nursing. Decreases patient complaints by 3%, increased staff satisfaction by 15%. Highly involved in disaster preparedness/planning and the MMRS for the county. Manager Emergency Department (8 bed Level II Emergency Department) Managed over 20 staff including RN's, Paramedics and Secretaries. Reported to the VP of Nursing. Decreases patient complaints by 3%, increased staff satisfaction by 15%. Highly involved in disaster preparedness/planning and the MMRS for the county.

Nurse Manager

• Jan 2000 - Jan 2001

Manager Emergency Department (11 bed Level II Emergency Department/Chest Pain Center) Managed over 24 staff including RN's, Paramedics and Secretaries. Reported to the VP of Nursing. Manager Emergency Department (11 bed Level II Emergency Department/Chest Pain Center) Managed over 24 staff including RN's, Paramedics and Secretaries. Reported to the VP of Nursing.

Charge Nurse

• Jan 1999 - Jan 2000

Supervised over 15 staff per shift. Reported to the Nurse Manager of the Emergency Department. Supervised over 15 staff per shift. Reported to the Nurse Manager of the Emergency Department.

Commissioned officer

• Jul 1996 - Jun 1999

Worked as RN in the emergency department of Keesler Medical Center, Keesler AFB, supervised other nurses and medics in the delivery of care to our active duty and retired military and their families. Worked as RN in the emergency department of Keesler Medical Center, Keesler AFB, supervised other nurses and medics in the delivery of care to our active duty and retired military and their families.

Clinical Nurse/Charge Nurse

• Jan 1996 - Jan 1999

Worked as RN in the emergency department of Keesler Medical Center, Keesler AFB, supervised other nurses and medics in the delivery of care to our active duty and retired military and their families. Worked as RN in the emergency department of Keesler Medical Center, Keesler AFB, supervised other nurses and medics in the delivery of care to our active duty and retired military and their families.

Emergency Department Nurse

• Jan 1994 - Jan 1996

Cared for ill and injured patients in the emergency department/Level I trauma center. Cared for ill and injured patients in the emergency department/Level I trauma center.