Experience

Pricer

• Sweden
• Retail
• 100 - 200 Employee

• • Jul 2022 - Present

• • Oct 2020 - Jul 2022

• • May 2019 - Sep 2020



ePRICE

• Italy
• Retail
• 1 - 100 Employee

• • Jun 2018 - May 2019

• • Feb 2017 - May 2018



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• • Jun 2014 - Jan 2017

  - Marketing P&L- Service and insurance Product development- Direct Marketing strategy- Web platform development - Communication planning and ADV- Multichannel development - New Business modeling and development- Creative material development- Marketing Data analysis- New Client/Channel/Product launches

• • Dec 2012 - May 2014

  - Management of Sales Contact Centre, Customer Service, IT, Backoffice and Repair Networks departments- Business analysis within the Italian taxation, statutory and consumer environments- Operations P&L- Customer Satisfaction strategy- Sales incentive strategy- Manage delivery of Marketing programs - Monitor Finance and Backoffice activities- Project managementMain achievements:- Doubled the sales volumes Year on Year for 2 years exceeding the provided KPIs- Grown the Operations Team from 10 to 46 people maintaining a high level of efficiency and costs.- Brought the Italian operations as the Top Performing Team between all International Countries Show less

• • Dec 2011 - Dec 2012

  - Project budget management- Coordination of external partners & suppliers- New business development - Business organization & structure- Risk management- Drive cross function projects- Build strategic partnerships with business partnersMain achievements:- Startup of the Italian office- Startup of the Sales and Customer Service Contact Centre- Launch of multiple sales channels for 2 new clients



BenQ Corporation

• Taiwan
• Consumer Electronics
• 700 & Above Employee

• • Oct 2010 - Nov 2011

  Key responsibilities:- European Service Network management, strategic development and optimisation.- Account Manager of Service Partners operating in more than 35 Countries- Monitor Service Partner's KPI and SLA, develop business plans and ensure cost control.- Coordinate and monitor development of Service Tools with the Central IT department- Support Sales department for tender cases, develop business solution for warranty extension and VIP Customers in B2B and B2C market (GDO/GDS, educational and government)- Review and develop Service Contracts Show less

• • Jan 2009 - Nov 2010

  Key responsibilities:- Drive European projects- Coordinate IT development team and resources in China and Taiwan- Develop Business solutions and Cost Reduction projects crosswise Europe in the Customer Care and Service areas- Manage Service Area in Italy (interim)- Develop an Online sales platform to support all European sitesCoordinate South of Europe websites maintenance - Coordinate development of the web based Global Service Management platform for Customer Care, Call Center, Warranties and ASPs management- Review of the spare parts and buffer stock strategy all European Service Partners- Startup the in-house Call Centers for 8 Countries (Italy, Switzerland, Germany, Austria, Netherlands, Belgium, Luxemburg, UK). Show less

• • Apr 2005 - Mar 2009

  Key responsibilities:- Manage Italian ICT Department- Develop the Hardware and Software Italian infrastructure- Manage Italian IT suppliers- Ensure data security- Develop strategic tool to support the business- Call Center Management



Gruppo 2000

• Project Manager

  • Dec 2004 - Apr 2005



ALSO Group

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Software Programmer and Process Analyst

  • Oct 2003 - Dec 2004



Fujitsu-Siemens Computers Italy

• Web Marketing Specialist

  • Jan 2002 - Oct 2003