Casey Thornsberry
Director of Account Management at Interactions LLC- Claim this Profile
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Bio
Samantha Gott
Casey is a stellar leader both internally & externally, and is the definition of Customer First. His out of the box thinking, incredible technical aptitude, and passion for his customers truly embodies what any leader would look for in a hire for an Account Management or Customer Success role. He is a team player, team motivator, and highly respected by all who work with him. Casey is truly a rockstar.
Patricia Lefebvre
Casey is one of the best PM's I have ever worked with. He's a natural leader and knows how to help those around him shine and surpass themselves. His advice is always short and sweet and leads to self-reflection. He guides you into finding the answers yourself. He has supported me, coached me and helped me move forward in my career. There's no doubt that Casey will succeed in anything he takes on, because he's genuine, instinctive, and passionate. Wishing you all the best!
Samantha Gott
Casey is a stellar leader both internally & externally, and is the definition of Customer First. His out of the box thinking, incredible technical aptitude, and passion for his customers truly embodies what any leader would look for in a hire for an Account Management or Customer Success role. He is a team player, team motivator, and highly respected by all who work with him. Casey is truly a rockstar.
Patricia Lefebvre
Casey is one of the best PM's I have ever worked with. He's a natural leader and knows how to help those around him shine and surpass themselves. His advice is always short and sweet and leads to self-reflection. He guides you into finding the answers yourself. He has supported me, coached me and helped me move forward in my career. There's no doubt that Casey will succeed in anything he takes on, because he's genuine, instinctive, and passionate. Wishing you all the best!
Samantha Gott
Casey is a stellar leader both internally & externally, and is the definition of Customer First. His out of the box thinking, incredible technical aptitude, and passion for his customers truly embodies what any leader would look for in a hire for an Account Management or Customer Success role. He is a team player, team motivator, and highly respected by all who work with him. Casey is truly a rockstar.
Patricia Lefebvre
Casey is one of the best PM's I have ever worked with. He's a natural leader and knows how to help those around him shine and surpass themselves. His advice is always short and sweet and leads to self-reflection. He guides you into finding the answers yourself. He has supported me, coached me and helped me move forward in my career. There's no doubt that Casey will succeed in anything he takes on, because he's genuine, instinctive, and passionate. Wishing you all the best!
Samantha Gott
Casey is a stellar leader both internally & externally, and is the definition of Customer First. His out of the box thinking, incredible technical aptitude, and passion for his customers truly embodies what any leader would look for in a hire for an Account Management or Customer Success role. He is a team player, team motivator, and highly respected by all who work with him. Casey is truly a rockstar.
Patricia Lefebvre
Casey is one of the best PM's I have ever worked with. He's a natural leader and knows how to help those around him shine and surpass themselves. His advice is always short and sweet and leads to self-reflection. He guides you into finding the answers yourself. He has supported me, coached me and helped me move forward in my career. There's no doubt that Casey will succeed in anything he takes on, because he's genuine, instinctive, and passionate. Wishing you all the best!
Experience
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Interactions LLC
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United States
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Software Development
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200 - 300 Employee
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Director of Account Management
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Jul 2019 - Present
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Sr. Project Manager
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Feb 2018 - Jun 2019
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Project Manager
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Oct 2016 - Jan 2018
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Business Analyst
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Mar 2012 - Sep 2016
Assisted in design, deployment, and support of Apple’s global Interactive Voice and Chat Response applications that automated customer interactions, impacting millions of customers each week. Collaborated with both internal and external partners to deliver highly technical solutions resulting in increased customer satisfaction while lowering operational costs. Responsible for delivering weekly analysis of all systems to stakeholders globally; investigating opportunities and providing feedback as subject matter expert in the field.• Drove Weekly Quality Control Initiative• Developed New Reporting Platform: QlikView• Designed and Automated Reporting• Oversaw User Authentication Testing• On-boarded and Mentored New Employees• Managed Executive Escalations: Triage and Response• Established Triage Tools and Processes• Integrated New Features into Order Status flow• Spearheaded Misdirected Call Project Show less
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Account Manager
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Jun 2008 - Mar 2012
Advised large businesses (500+ employees) on technological solutions using Apple products. Introduced financial and technical resources to streamline deployments. Consultative style sales; leveraging needs analysis & product education.
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Sales Manager
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Feb 2008 - Jun 2008
Managed a team of 13 CPU Telesales Representatives, Achieved an all-time record Team Customer Satisfaction Score, Winner of the ‘March Madness’ floor-wide Telesales Competition, Assisted with Blended Agent Training at Austin Campus for new Volt Customer Service Representatives, Assisted with Sales Certification Process for Arise Agents, Created and implemented new time-saving processes for the Management Team.
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iPhone Guide
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Apr 2007 - Jan 2008
iPhone Guide Certified, iPhone Specialist Certified, Developed iPhone Wiki (Special Project), Provided feedback for concurrent iPhone blended Agent Training (Special Project), Certified for Toolbox use,
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Sales Agent
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2006 - Jun 2007
Apple Customer Excellence Award (ACE) Q1 ’08, Winner Perfect 10 C-SAT Award (Oct, Dec, Jan), Customer Service and Sales, Apple consultant, Core Team Member, Team Champion/Captain, Winner of Best Podcast Q2 2007, Apple Product Professional (2007/2008).
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ACS
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Sacramento, California Area
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Project Manager
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2005 - 2006
Customer service and sales, product development, customer service/sales training, lead generation/management, human resources, technical troubleshooting and support, graphic design, dispatch, accounts payable/receivable management, computer support, cash handling. Customer service and sales, product development, customer service/sales training, lead generation/management, human resources, technical troubleshooting and support, graphic design, dispatch, accounts payable/receivable management, computer support, cash handling.
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Personal Banker
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2001 - 2005
Customer Service and Sales, account management, customer relations, teller assistance, banker assistance, supply ordering, cash handling.
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Customer Service / Sales Representative
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2000 - 2001
Customer Service and Sales, account management, customer relations, teller assistance, banker assistance, supply ordering, cash handling.
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Education
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1997 - 1999
Sacramento City College
Community
