Experience

FinEst Centre for Smart Cities

• Estonia
• Research Services
• 1 - 100 Employee

• Early Stage Researcher

  • Mar 2022 - Present

  Tallinn, Harjumaa, Estonia



Pioneer Erasmus Mundus Master Program

• Estonia
• Public Policy Offices
• 1 - 100 Employee

• Local Coordinator

  • Sep 2020 - Present

  Tallinn, Harjumaa, Estonia



TalTech – Tallinn University of Technology

• Estonia
• Higher Education
• 500 - 600 Employee

• Junior Researcher

  • Sep 2019 - Present

  Tallinn Research Fellow on the Erasmus Capacity Building programme, project Strengthening Governance Capacity for Smart Sustainable Cities (CAP4CITY)



CAP4CITY

• Researcher and Local (Taltech) coordinator of CAP4CITY Project in Tallinn

  • Sep 2019 - Jan 2023

  Tallinn, Harjumaa, Estonia



Universität für Weiterbildung Krems

• Austria
• Higher Education
• 200 - 300 Employee

• Research Fellowship

  • Feb 2019 - Jul 2019

  Krems, Austria Research at Donau-University of Krems Project: CAP4CITY - Strengthening Governance Capacity for Smart Sustainable Cities



Pontifícia Universidade Católica do Rio Grande do Sul

• Brazil
• Higher Education
• 700 & Above Employee

• E-Gov Project Manager

  • May 2015 - Sep 2016

  Project Manager - Electronic Government at Smart City Innovation Center ioT Research & Development Project between PUCRS and Huawei Company



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Iot Living Lab Project

  • 2015 - 2016



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Management Senior Analyst - Remedy Platform Administrator

  • Aug 2013 - Nov 2014

  Onboarding Specialist Sr. Analyst-Remedy ITSM Platform: Work directly with transition service managers in order to effectively and efficiently on-board new external customers into the leveraged Remedy ITSM (OPASv3) Service Management Application. Work with customer worldwide through global projects implementing Remedy ITSM (OPASv3) on tight timelines and coordinate activities with several teams while effectively communicating the status and any issues directly to leadership.

• Configuration Management Analyst

  • Feb 2011 - Jul 2013

  • Accountable for day to day activities of CMDB through work order, trouble tickets or task tickets requests; Responsible for CMDB Data Integrity, assuring that the data being populated in CMDB is accurate and coming from the proper data source. • Perform data audit on CMDB data on regular basis. • Responsible for gathering requirements for a new CMDB integration.

• Change Management

  • Oct 2009 - Jan 2011

  • Supported Global IT Change Tickets. Reviewing documentation, approvals, leading CAB meetings and approving Request for Changes. • Regularly exercises judgment within generally defined practices and policies to determine appropriate course of action. Under general supervision, assists with IT Operations process management, including one or more of: analysis, development, documentation, monitoring and execution of standard IT Operations processes and systems. • Reviews change tickets to… Show more • Supported Global IT Change Tickets. Reviewing documentation, approvals, leading CAB meetings and approving Request for Changes. • Regularly exercises judgment within generally defined practices and policies to determine appropriate course of action. Under general supervision, assists with IT Operations process management, including one or more of: analysis, development, documentation, monitoring and execution of standard IT Operations processes and systems. • Reviews change tickets to ensure compliance with change management policy.