National Assigned Advocate

• Aug 2023 - Present

Branch President

• Apr 2023 - Present

Shop Steward

• Nov 2021 - Present

Formal A Representative

• Aug 2022 - Present

Safety Specialist

• Jan 2023 - Present

Local Office Contact (TIAREAP)

• Aug 2022 - Present

On-The-Job Instructor

• Jan 2023 - Present

City Carrier

• Jun 2022 - Present

City Carrier Assistant

• Mar 2021 - Jun 2022

Senior Quality Assurance Analyst

• Oct 2020 - Apr 2021

Quality Assurance Analyst

• Oct 2019 - Oct 2020

Subject Matter Expert

• Jan 2019 - Oct 2020

Supervise team of 20 Content Analysts, reporting on daily productivity and weekly accuracy per Accenture’s service level agreements with large social media company.Manage shift’s project quality by gathering and analyzing analyst's decision accuracy and providing policy focused coaching and support.Work closely with Quality Team to identify trends, error drivers, and areas of improvementPresent weekly meetings to train and coach team members in client policies and specific workflow, create documentation and training materials.Support Team Leads in communicating process and policy changes effectively, while escalating issues impacting operations productivity or quality. Coach and mentor new hire Content Analysts during ramp-up phase on the floor to ensure they meet KPIs.Escalate sensitive cases and follow-up with the tasks.Continue with the responsibilities as an Auditor & Content Analyst. Show less

Auditor

• Nov 2018 - Oct 2020

Conduct audits and extensive reviews on tasks assigned to the Content Analysis teamIdentify and provide training on areas that the team can improve on

Content Analyst

• Feb 2018 - Jan 2019

Contractor for large social media companyPerform basic workflow activities including in-depth content review and delegation of tasksWork with operational stakeholders to provide feedback on prioritization, trends, and efficiency metrics

Social Media Marketing Specialist

• Apr 2017 - Dec 2020

Manage social media presence — both organic and paid promotions Monitored benchmarks for effectiveness and made changes to increase reach and engagement Publishing social media content. Manage social media presence — both organic and paid promotions Monitored benchmarks for effectiveness and made changes to increase reach and engagement Publishing social media content.

Social Media Host/Personality

• Sep 2019 - Dec 2019

Advertising Analyst

• Dec 2016 - Feb 2018

Contractor for large social media company Reviewed 300 ads on a daily basis for policy compliance Implemented and enforced specific advertising policies and guidelines Presented to and trained high value advertisers on policy compliance and standards Worked with supervisors by suggesting workflow improvements to help meet efficiency KPIs Identify improvement opportunities in work flow and suggest solutions Contractor for large social media company Reviewed 300 ads on a daily basis for policy compliance Implemented and enforced specific advertising policies and guidelines Presented to and trained high value advertisers on policy compliance and standards Worked with supervisors by suggesting workflow improvements to help meet efficiency KPIs Identify improvement opportunities in work flow and suggest solutions

Marketing Manager

• May 2016 - Oct 2016

Responsible for developing and maintaining partnerships between Ruck Science and 50+ amateur rugby clubs in the United States. Curated weekly website and blog content for marketing and sales efforts. Managed social media presence—both organic and paid promotions. Responsible for developing and maintaining partnerships between Ruck Science and 50+ amateur rugby clubs in the United States. Curated weekly website and blog content for marketing and sales efforts. Managed social media presence—both organic and paid promotions.

Assistant Coach

• May 2016 - Aug 2016

Player/coach for local amateur club Turnagain Bore Tide RFC thru AMRG's internship Planning, implementing and reviewing training programs Individual and team analysis, review and development Player recruitment and retention Specialist training and skill development Player/coach for local amateur club Turnagain Bore Tide RFC thru AMRG's internship Planning, implementing and reviewing training programs Individual and team analysis, review and development Player recruitment and retention Specialist training and skill development

Sports Journalist

• Jan 2016 - May 2016

Student reporter for the university-sanctioned news publication LindenLink. I primarily covered the institution's nationally ranked rugby and water polo teams.

Assistant Coach

• Jan 2016 - May 2016

Women's Rugby: Scrum CoachIndividual and team analysis, review and developmentFilm analysis and statisticsSpecialist training and skill development

Standardized Patient Department

• Apr 2014 - Aug 2014

Employed whilst a student-athlete at Lindenwood University Accurately and consistently recreated the personality and physical findings of an actual patient Assessed the performance of each individual student Provided training and feedback to students Employed whilst a student-athlete at Lindenwood University Accurately and consistently recreated the personality and physical findings of an actual patient Assessed the performance of each individual student Provided training and feedback to students