Experience

TrackAbout, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Mar 2022 - Present

  Owner of technical documents. Builder of knowledge base. Writer of user guides and user documentation for website and mobile apps. Releaser of release notes. Spouter of non-sequiturs. Owner of technical documents. Builder of knowledge base. Writer of user guides and user documentation for website and mobile apps. Releaser of release notes. Spouter of non-sequiturs.



INFONETICS, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer

  • Jul 2018 - Mar 2022

  Documenting the broad range of Infonetics software products. Designing and managing internal and customer-facing documentation support web portals. Designing and managing corporate and customer websites. Telecommuter. Documenting the broad range of Infonetics software products. Designing and managing internal and customer-facing documentation support web portals. Designing and managing corporate and customer websites. Telecommuter.



KDM POP Solutions Group

• Cincinnati, OH

• Technical Writer

  • Jun 2017 - May 2018

  Created online help for Intellitrak™ and CMS systems. Created online help for Intellitrak™ and CMS systems.



DocFinity

• United States
• Software Development
• 1 - 100 Employee

• Lead Technical Writer

  • Mar 2006 - Jun 2017

  Wrote user manuals, help files, technical white papers, release notes, database dictionaries, tutorials, and other documentation. Captured screenshots and produced illustrations. Webmaster of client Documentation Portal and Knowledge Base. Supervised team of 1 to 3 technical writers. Edited output of technical writing team, provided documentation project management. Oversaw documentation source control library. Worked closely with developers, QA, and customer support. Wrote user manuals, help files, technical white papers, release notes, database dictionaries, tutorials, and other documentation. Captured screenshots and produced illustrations. Webmaster of client Documentation Portal and Knowledge Base. Supervised team of 1 to 3 technical writers. Edited output of technical writing team, provided documentation project management. Oversaw documentation source control library. Worked closely with developers, QA, and customer support.



AccuWeather

• United States
• Technology, Information and Media
• 400 - 500 Employee

• Various

  • Jan 1995 - May 2005

  QA Manager, Development Resource Manager, Supervisor of Client Application Programming , Client Application Programmer, Support Desk Team Member QA Manager, Development Resource Manager, Supervisor of Client Application Programming , Client Application Programmer, Support Desk Team Member