Keith Burgess, MBA, PMC-III
Senior Product Manager at Oliver Technology Corporation- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Jon Waide
I have had the great pleasure of working with Keith in support of a couple of his product teams in the capacity of providing application infrastructure to them. Keith is an extremely experienced PM who has been a rockstar to our organization, and provided clear guidance to both his team and to related teams in order to be able to deliver on our scheduled commitments. His communication skills in working with our biggest clients is unrivaled; there have been several situations with clients that required a special level of both understanding, tact, as well as an extremely strong foundation of technical knowledge to be able to partner on solutions and significantly improved our products. I have no reservations in giving Keith my highest recommendations for all future opportunities. Any company would be lucky to have him!
Marcus Blankenship
Keith is the rare combination of Product Manager that also has a deep background with technology and development processes. He's a clear thinker who has a knack for whipping chaos into order, which is especially important when he has to step into an existing product or customer solution and turn it around. (This seems to be a speciality of Keith's!) I highly recommend Keith for both leadership and Product Management roles in the software product development space.
Jon Waide
I have had the great pleasure of working with Keith in support of a couple of his product teams in the capacity of providing application infrastructure to them. Keith is an extremely experienced PM who has been a rockstar to our organization, and provided clear guidance to both his team and to related teams in order to be able to deliver on our scheduled commitments. His communication skills in working with our biggest clients is unrivaled; there have been several situations with clients that required a special level of both understanding, tact, as well as an extremely strong foundation of technical knowledge to be able to partner on solutions and significantly improved our products. I have no reservations in giving Keith my highest recommendations for all future opportunities. Any company would be lucky to have him!
Marcus Blankenship
Keith is the rare combination of Product Manager that also has a deep background with technology and development processes. He's a clear thinker who has a knack for whipping chaos into order, which is especially important when he has to step into an existing product or customer solution and turn it around. (This seems to be a speciality of Keith's!) I highly recommend Keith for both leadership and Product Management roles in the software product development space.
Jon Waide
I have had the great pleasure of working with Keith in support of a couple of his product teams in the capacity of providing application infrastructure to them. Keith is an extremely experienced PM who has been a rockstar to our organization, and provided clear guidance to both his team and to related teams in order to be able to deliver on our scheduled commitments. His communication skills in working with our biggest clients is unrivaled; there have been several situations with clients that required a special level of both understanding, tact, as well as an extremely strong foundation of technical knowledge to be able to partner on solutions and significantly improved our products. I have no reservations in giving Keith my highest recommendations for all future opportunities. Any company would be lucky to have him!
Marcus Blankenship
Keith is the rare combination of Product Manager that also has a deep background with technology and development processes. He's a clear thinker who has a knack for whipping chaos into order, which is especially important when he has to step into an existing product or customer solution and turn it around. (This seems to be a speciality of Keith's!) I highly recommend Keith for both leadership and Product Management roles in the software product development space.
Jon Waide
I have had the great pleasure of working with Keith in support of a couple of his product teams in the capacity of providing application infrastructure to them. Keith is an extremely experienced PM who has been a rockstar to our organization, and provided clear guidance to both his team and to related teams in order to be able to deliver on our scheduled commitments. His communication skills in working with our biggest clients is unrivaled; there have been several situations with clients that required a special level of both understanding, tact, as well as an extremely strong foundation of technical knowledge to be able to partner on solutions and significantly improved our products. I have no reservations in giving Keith my highest recommendations for all future opportunities. Any company would be lucky to have him!
Marcus Blankenship
Keith is the rare combination of Product Manager that also has a deep background with technology and development processes. He's a clear thinker who has a knack for whipping chaos into order, which is especially important when he has to step into an existing product or customer solution and turn it around. (This seems to be a speciality of Keith's!) I highly recommend Keith for both leadership and Product Management roles in the software product development space.
Credentials
-
Design Thinking: Understanding the Process
LinkedInFeb, 2023- Nov, 2024 -
AI The LinkedIn Way: A Conversation with Deepak Agarwal
LinkedInJun, 2020- Nov, 2024 -
Artificial Intelligence for Project Managers
LinkedInJun, 2020- Nov, 2024 -
Learning XAI: Explainable Artificial Intelligence
LinkedInJun, 2020- Nov, 2024 -
AI Accountability Essential Training
LinkedInMay, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Machine Learning
LinkedInMay, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Neural Networks
LinkedInMay, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInMay, 2020- Nov, 2024 -
Becoming an AI-First Product Leader
LinkedInMay, 2020- Nov, 2024 -
Cognitive Technologies: The Real Opportunities for Business
LinkedInMay, 2020- Nov, 2024 -
PMC-III
Pragmatic MarketingJan, 2018- Nov, 2024 -
Certified ScrumMaster
SolutionsIQ, an Accenture CompanyJan, 2010- Nov, 2024
Experience
-
Oliver Technology Corporation
-
United States
-
Software Development
-
1 - 100 Employee
-
Senior Product Manager
-
2023 - 2023
• Established product delivery best practices for product roadmap curation, backlog generation, sprint planning, customer advisory review and feedback sessions. • Drove a product co-creation culture across internal stakeholders, external clients UX, engineering and product, leading discovery sessions to validate customer problems and generate feature requirements. • Collaborated with executive team, clients, engineering and product to define strategic priorities and delegate requirements… Show more • Established product delivery best practices for product roadmap curation, backlog generation, sprint planning, customer advisory review and feedback sessions. • Drove a product co-creation culture across internal stakeholders, external clients UX, engineering and product, leading discovery sessions to validate customer problems and generate feature requirements. • Collaborated with executive team, clients, engineering and product to define strategic priorities and delegate requirements generation to Product Owners. Show less • Established product delivery best practices for product roadmap curation, backlog generation, sprint planning, customer advisory review and feedback sessions. • Drove a product co-creation culture across internal stakeholders, external clients UX, engineering and product, leading discovery sessions to validate customer problems and generate feature requirements. • Collaborated with executive team, clients, engineering and product to define strategic priorities and delegate requirements… Show more • Established product delivery best practices for product roadmap curation, backlog generation, sprint planning, customer advisory review and feedback sessions. • Drove a product co-creation culture across internal stakeholders, external clients UX, engineering and product, leading discovery sessions to validate customer problems and generate feature requirements. • Collaborated with executive team, clients, engineering and product to define strategic priorities and delegate requirements generation to Product Owners. Show less
-
-
-
Lighthouse
-
United States
-
Law Practice
-
700 & Above Employee
-
Senior Product Manager
-
2020 - 2023
• Employed design thinking and co-creation principles to conceive and execute the 0-1 product vision for a high-scalability process automation PaaS • Led roadmap development and market needs analysis with emphasis on cloud migration and product integration for a suite of automated data processing solutions in the eDiscovery legal technology space • Engaged with stakeholders in operations, advisory services, solutions delivery, sales, marketing, and product to meet end-to-end client needs… Show more • Employed design thinking and co-creation principles to conceive and execute the 0-1 product vision for a high-scalability process automation PaaS • Led roadmap development and market needs analysis with emphasis on cloud migration and product integration for a suite of automated data processing solutions in the eDiscovery legal technology space • Engaged with stakeholders in operations, advisory services, solutions delivery, sales, marketing, and product to meet end-to-end client needs in a technology + services ecosystem Show less • Employed design thinking and co-creation principles to conceive and execute the 0-1 product vision for a high-scalability process automation PaaS • Led roadmap development and market needs analysis with emphasis on cloud migration and product integration for a suite of automated data processing solutions in the eDiscovery legal technology space • Engaged with stakeholders in operations, advisory services, solutions delivery, sales, marketing, and product to meet end-to-end client needs… Show more • Employed design thinking and co-creation principles to conceive and execute the 0-1 product vision for a high-scalability process automation PaaS • Led roadmap development and market needs analysis with emphasis on cloud migration and product integration for a suite of automated data processing solutions in the eDiscovery legal technology space • Engaged with stakeholders in operations, advisory services, solutions delivery, sales, marketing, and product to meet end-to-end client needs in a technology + services ecosystem Show less
-
-
-
Epiq
-
United States
-
Law Practice
-
700 & Above Employee
-
Product Manager
-
2017 - 2020
• Developed complex roadmap encompassing front-end applications and back-end data collection to align business process management solutions with strategic objectives: global process consolidation, client engagement, M&A integration, process, and quality improvement • Built business case and won funding for a 5x increase in development team size to extend business process management solution into self-service client market • Established roadmap for micro-services-based data collection… Show more • Developed complex roadmap encompassing front-end applications and back-end data collection to align business process management solutions with strategic objectives: global process consolidation, client engagement, M&A integration, process, and quality improvement • Built business case and won funding for a 5x increase in development team size to extend business process management solution into self-service client market • Established roadmap for micro-services-based data collection pipeline connecting 9 data centers, AWS & Azure, SQL Server, Oracle, and 7 enterprise applications to automate the delivery of billing data to SAP and BI data to Azure Snowflake for internal and client-facing BI and reporting • Organized and led stakeholder review meetings across 4 inter-dependent product initiatives to drive alignment, synchronize roadmaps, and collaborate on resource allocation to achieve mutual objectives • Created customer journey maps, service blueprints, and user personas to drive product strategy Show less • Developed complex roadmap encompassing front-end applications and back-end data collection to align business process management solutions with strategic objectives: global process consolidation, client engagement, M&A integration, process, and quality improvement • Built business case and won funding for a 5x increase in development team size to extend business process management solution into self-service client market • Established roadmap for micro-services-based data collection… Show more • Developed complex roadmap encompassing front-end applications and back-end data collection to align business process management solutions with strategic objectives: global process consolidation, client engagement, M&A integration, process, and quality improvement • Built business case and won funding for a 5x increase in development team size to extend business process management solution into self-service client market • Established roadmap for micro-services-based data collection pipeline connecting 9 data centers, AWS & Azure, SQL Server, Oracle, and 7 enterprise applications to automate the delivery of billing data to SAP and BI data to Azure Snowflake for internal and client-facing BI and reporting • Organized and led stakeholder review meetings across 4 inter-dependent product initiatives to drive alignment, synchronize roadmaps, and collaborate on resource allocation to achieve mutual objectives • Created customer journey maps, service blueprints, and user personas to drive product strategy Show less
-
-
-
IDX, A ZeroFox Company
-
United States
-
Software Development
-
1 - 100 Employee
-
Senior Product Manager
-
2015 - 2017
• Led new product design initiative to replace aging monolithic application with cloud/micro-services-based solutions capable of supporting consumer-facing Web and mobile apps, and partner-facing APIs • Hired and led product management and design organization to enhance focus on consumer-facing Web & Mobile applications, product-focused culture, user experience, and market adoption • Led engineering team through a difficult cultural transition resulting from rapid expansion and technical… Show more • Led new product design initiative to replace aging monolithic application with cloud/micro-services-based solutions capable of supporting consumer-facing Web and mobile apps, and partner-facing APIs • Hired and led product management and design organization to enhance focus on consumer-facing Web & Mobile applications, product-focused culture, user experience, and market adoption • Led engineering team through a difficult cultural transition resulting from rapid expansion and technical transition from the on-premise data center to AWS and micro-services architecture • Provided coaching, performance reviews, organized training, and staff development Show less • Led new product design initiative to replace aging monolithic application with cloud/micro-services-based solutions capable of supporting consumer-facing Web and mobile apps, and partner-facing APIs • Hired and led product management and design organization to enhance focus on consumer-facing Web & Mobile applications, product-focused culture, user experience, and market adoption • Led engineering team through a difficult cultural transition resulting from rapid expansion and technical… Show more • Led new product design initiative to replace aging monolithic application with cloud/micro-services-based solutions capable of supporting consumer-facing Web and mobile apps, and partner-facing APIs • Hired and led product management and design organization to enhance focus on consumer-facing Web & Mobile applications, product-focused culture, user experience, and market adoption • Led engineering team through a difficult cultural transition resulting from rapid expansion and technical transition from the on-premise data center to AWS and micro-services architecture • Provided coaching, performance reviews, organized training, and staff development Show less
-
-
-
EyeCue Lab
-
United States
-
Software Development
-
1 - 100 Employee
-
Senior Product Manager
-
2014 - 2015
• Led all aspects of feature development and release management in an Agile/CI environment for Powur.com, a Responsive Web sales platform for residential solar. • Worked with end users to understand the customer journey and identify product deficiencies • Led all aspects of backlog planning, feature development, and release management • Established Agile best practices, trained Jr. developers in methodology, guided team through process evolution from Scrum to Kanban and semi-weekly… Show more • Led all aspects of feature development and release management in an Agile/CI environment for Powur.com, a Responsive Web sales platform for residential solar. • Worked with end users to understand the customer journey and identify product deficiencies • Led all aspects of backlog planning, feature development, and release management • Established Agile best practices, trained Jr. developers in methodology, guided team through process evolution from Scrum to Kanban and semi-weekly deployments in ~6 months Relevant technologies and keywords: SaaS, Mobile, Angular.js, Node.js, REST, RAILS, CRM, product roadmap, sprint backlog, SDLC, release planning, JIRA, Sprint.ly, Slack, Hipchat, GitHub, Scrum, Agile, Lean, KANBAN, CI, CD, continuous integration, continuous delivery. Show less • Led all aspects of feature development and release management in an Agile/CI environment for Powur.com, a Responsive Web sales platform for residential solar. • Worked with end users to understand the customer journey and identify product deficiencies • Led all aspects of backlog planning, feature development, and release management • Established Agile best practices, trained Jr. developers in methodology, guided team through process evolution from Scrum to Kanban and semi-weekly… Show more • Led all aspects of feature development and release management in an Agile/CI environment for Powur.com, a Responsive Web sales platform for residential solar. • Worked with end users to understand the customer journey and identify product deficiencies • Led all aspects of backlog planning, feature development, and release management • Established Agile best practices, trained Jr. developers in methodology, guided team through process evolution from Scrum to Kanban and semi-weekly deployments in ~6 months Relevant technologies and keywords: SaaS, Mobile, Angular.js, Node.js, REST, RAILS, CRM, product roadmap, sprint backlog, SDLC, release planning, JIRA, Sprint.ly, Slack, Hipchat, GitHub, Scrum, Agile, Lean, KANBAN, CI, CD, continuous integration, continuous delivery. Show less
-
-
-
Keith Burgess
-
Business Consulting and Services
-
Consultant
-
2008 - 2014
• Pacific Interpreters – Rollout planning and ramp up to release of new call center technology used to connect non-English speaking patients and their physicians with live interpreters. • Creo Agency – SLDC management of water quality compliance Responsive Web app used in oil exploration on the Alaska North Slope. • Fischer Price/Tall Chair – Led localization of a children’s iPad app into 8 European languages. • Encore – Executive team coaching for a start-up focused on home automation. • Pacific Interpreters – Rollout planning and ramp up to release of new call center technology used to connect non-English speaking patients and their physicians with live interpreters. • Creo Agency – SLDC management of water quality compliance Responsive Web app used in oil exploration on the Alaska North Slope. • Fischer Price/Tall Chair – Led localization of a children’s iPad app into 8 European languages. • Encore – Executive team coaching for a start-up focused on home automation.
-
-
-
ATLATL Software
-
United States
-
Software Development
-
1 - 100 Employee
-
VP Product Development
-
2012 - 2013
Atlatl provides 3D product configuration and automated proposal generation SaaS and Mobile solutions to drive sales velocity for the manufacturing sector. • • Hired and led director-level staff for DevOps, UX design, and development. Established a culture driven by intrinsic motivation, trust, collaboration, and teamwork • Led Agile/CI SDLC of the Quotebooks 3D mobile app and Cloud solution: with the first beta in 8 months • Collaborated with senior leadership to generate the strategic… Show more Atlatl provides 3D product configuration and automated proposal generation SaaS and Mobile solutions to drive sales velocity for the manufacturing sector. • • Hired and led director-level staff for DevOps, UX design, and development. Established a culture driven by intrinsic motivation, trust, collaboration, and teamwork • Led Agile/CI SDLC of the Quotebooks 3D mobile app and Cloud solution: with the first beta in 8 months • Collaborated with senior leadership to generate the strategic plan, business model, organizational structure, hiring plan, and product objectives Show less Atlatl provides 3D product configuration and automated proposal generation SaaS and Mobile solutions to drive sales velocity for the manufacturing sector. • • Hired and led director-level staff for DevOps, UX design, and development. Established a culture driven by intrinsic motivation, trust, collaboration, and teamwork • Led Agile/CI SDLC of the Quotebooks 3D mobile app and Cloud solution: with the first beta in 8 months • Collaborated with senior leadership to generate the strategic… Show more Atlatl provides 3D product configuration and automated proposal generation SaaS and Mobile solutions to drive sales velocity for the manufacturing sector. • • Hired and led director-level staff for DevOps, UX design, and development. Established a culture driven by intrinsic motivation, trust, collaboration, and teamwork • Led Agile/CI SDLC of the Quotebooks 3D mobile app and Cloud solution: with the first beta in 8 months • Collaborated with senior leadership to generate the strategic plan, business model, organizational structure, hiring plan, and product objectives Show less
-
-
-
Downstream
-
United States
-
Design Services
-
1 - 100 Employee
-
Operations Manager, Downstream Labs
-
2010 - 2011
LABS provides software development, AV engineering, and integration for giant interactive video systems that Fortune 500 brands and big-time athletes use to engage and captivate their audiences. • Led business unit responsible for half of the company earnings: managing staff, budgets, and infrastructure • Worked directly with clients to scope software projects, assign appropriate personnel, and provide leadership for all phases of design, development, release, and support • Oversaw… Show more LABS provides software development, AV engineering, and integration for giant interactive video systems that Fortune 500 brands and big-time athletes use to engage and captivate their audiences. • Led business unit responsible for half of the company earnings: managing staff, budgets, and infrastructure • Worked directly with clients to scope software projects, assign appropriate personnel, and provide leadership for all phases of design, development, release, and support • Oversaw development of software platform technologies, including Big World: a cluster computing solution for managing any number of large format video displays as a single, interactive digital canvas • Led major design/technology projects up to $1M for Russell Investments, AT&T, Deloitte, and others Show less LABS provides software development, AV engineering, and integration for giant interactive video systems that Fortune 500 brands and big-time athletes use to engage and captivate their audiences. • Led business unit responsible for half of the company earnings: managing staff, budgets, and infrastructure • Worked directly with clients to scope software projects, assign appropriate personnel, and provide leadership for all phases of design, development, release, and support • Oversaw… Show more LABS provides software development, AV engineering, and integration for giant interactive video systems that Fortune 500 brands and big-time athletes use to engage and captivate their audiences. • Led business unit responsible for half of the company earnings: managing staff, budgets, and infrastructure • Worked directly with clients to scope software projects, assign appropriate personnel, and provide leadership for all phases of design, development, release, and support • Oversaw development of software platform technologies, including Big World: a cluster computing solution for managing any number of large format video displays as a single, interactive digital canvas • Led major design/technology projects up to $1M for Russell Investments, AT&T, Deloitte, and others Show less
-
-
-
Downstream
-
United States
-
Design Services
-
1 - 100 Employee
-
Operations Manager
-
2005 - 2008
• Increased P&L gross margin by 25% through the development of 3rd party ecosystem relationships and delivery of a novel service management business model • Introduced new process workflows to improve quality and reduce service response time by 60%, increase on-time completion from 40% to 98% and earn 100% client satisfaction • Analyzed competitors and customer intelligence to identify product shortcomings: leveraged product enhancements and built customer service culture to move from… Show more • Increased P&L gross margin by 25% through the development of 3rd party ecosystem relationships and delivery of a novel service management business model • Introduced new process workflows to improve quality and reduce service response time by 60%, increase on-time completion from 40% to 98% and earn 100% client satisfaction • Analyzed competitors and customer intelligence to identify product shortcomings: leveraged product enhancements and built customer service culture to move from 50%-win rate to exclusive provider Show less • Increased P&L gross margin by 25% through the development of 3rd party ecosystem relationships and delivery of a novel service management business model • Introduced new process workflows to improve quality and reduce service response time by 60%, increase on-time completion from 40% to 98% and earn 100% client satisfaction • Analyzed competitors and customer intelligence to identify product shortcomings: leveraged product enhancements and built customer service culture to move from… Show more • Increased P&L gross margin by 25% through the development of 3rd party ecosystem relationships and delivery of a novel service management business model • Introduced new process workflows to improve quality and reduce service response time by 60%, increase on-time completion from 40% to 98% and earn 100% client satisfaction • Analyzed competitors and customer intelligence to identify product shortcomings: leveraged product enhancements and built customer service culture to move from 50%-win rate to exclusive provider Show less
-
-
-
WH Group
-
Portland, Oregon Area
-
Senior Engagement Manager
-
2004 - 2005
Led customer engagement to deploy a SaaS-based photography production tracking system. Led customer engagement to deploy a SaaS-based photography production tracking system.
-
-
-
Nike
-
United States
-
Retail
-
700 & Above Employee
-
Technical Operations Manager, Nike Photography
-
1999 - 2003
• Led development of $1M asset management system for secure global delivery of product images. • Increased photo studio production capacity 200% through design, development and deployment of imaging workflow automation solution.
-
-
Product/Program Manager, Digital Media Group
-
1996 - 1999
Recruited to lead R&D and prototyping of visually driven business applications modeled after immersive user experiences initially developed for New Media. Reshaped footwear product development and merchandising processes by developing digital tools for visualizing entire product lines, paving the way to global collaboration tools. • Produced roadmap and application requirements through interviews, process observation and documentation, feature definition and prioritization within a… Show more Recruited to lead R&D and prototyping of visually driven business applications modeled after immersive user experiences initially developed for New Media. Reshaped footwear product development and merchandising processes by developing digital tools for visualizing entire product lines, paving the way to global collaboration tools. • Produced roadmap and application requirements through interviews, process observation and documentation, feature definition and prioritization within a highly matrixed business environment. • Coded prototypes for customer feedback and iterative product enhancement. Wrote software specifications, managed 3rd party vendor through three rounds of development.
-
-
-
-
Software Developer
-
1995 - 1996
(Formerly Digital Post & Graphics) DPG was a digital post house running a healthy side business producing interactive media for Microsoft and other big Seattle firms. As their first staff programmer, I shaped development methodology, managed contract and staff programmers, and built a foundation of re-usable code libraries, all while delivering code for multiple interactive marketing, training, and educational pieces. My strong people and customer service skills resulted in a blend of… Show more (Formerly Digital Post & Graphics) DPG was a digital post house running a healthy side business producing interactive media for Microsoft and other big Seattle firms. As their first staff programmer, I shaped development methodology, managed contract and staff programmers, and built a foundation of re-usable code libraries, all while delivering code for multiple interactive marketing, training, and educational pieces. My strong people and customer service skills resulted in a blend of coding and project management duties that allowed me to gain first hand knowledge of customer needs, resulting in better project requirements and happier clients. Show less (Formerly Digital Post & Graphics) DPG was a digital post house running a healthy side business producing interactive media for Microsoft and other big Seattle firms. As their first staff programmer, I shaped development methodology, managed contract and staff programmers, and built a foundation of re-usable code libraries, all while delivering code for multiple interactive marketing, training, and educational pieces. My strong people and customer service skills resulted in a blend of… Show more (Formerly Digital Post & Graphics) DPG was a digital post house running a healthy side business producing interactive media for Microsoft and other big Seattle firms. As their first staff programmer, I shaped development methodology, managed contract and staff programmers, and built a foundation of re-usable code libraries, all while delivering code for multiple interactive marketing, training, and educational pieces. My strong people and customer service skills resulted in a blend of coding and project management duties that allowed me to gain first hand knowledge of customer needs, resulting in better project requirements and happier clients. Show less
-
-
Education
-
University of Oregon
MBA, General Business -
University of South Carolina-Columbia
B.A., Media Arts (degree), Computer Science
Community
