Experience

Blackrock Neurotech

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Lead Technical Writer

  • Jul 2022 - Present



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technical Writer

  • Apr 2022 - Jul 2022



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Technical Content Coordinator

  • Apr 2011 - Apr 2022

  Recruited to a full-time Senior Technical Content Coordinator position to replace 8-person team, continuing previous duties and adding more including: • Worked with and directed 2-3 contract writers. • Worked directly with product and SMEs to develop new product documentation for both hardware and software.• Developed traceability mechanism to tie requirements to content, simplifying verification testing. • Performed hands-on system testing and protocol verification for new products.• Aided Human Factors (UI/UX) engineers with usability testing and UI development. • Spearheaded the consolidation of multiple large manuals into more efficient manuals, reducing page count by 50%. • Performed simplification duties to improve translation quality and speed. • Created a Madcap Flare-based single-sourced XML content management system for existing and new documentation. • Managed document creation and release through internal database and archiving systems. • Provided photography for product manuals, marketing, and corporate volunteer services. • Co-led Emergency 25-member Response Team, preparing for and drilling on all types of emergencies including employee accident, illnesses, natural disasters, on-site criminal activities. American Heart Association First Aid CPR AED certified. • Served on the Voluntary Protection Programs (VPP) Leadership committee.• As part of employee volunteer activities, helped run photography club and produced monthly newsletter, worked on community health initiative to provide website services to the CHC of Utah, and planned and ran a 50-person volunteer project at the Salt Lake County Youth Services for community service day 2016.



Niche Associates, LLC / General Electric Healthcare Surgery (OEC)

• Technical Writer / Editor

  • Aug 2008 - Apr 2011

  As a contract Technical Writer / Editor for GE Healthcare (OEC), a medical device manufacturing company:• Wrote and edited internal documents, scientific papers, and journal articles, supporting over 30 engineers across many teams, using Word, InDesign, Illustrator, and Photoshop. • Proofed translated documents totaling up to 600 pages per language in over 30 languages and worked with translation vendor to improve outputs. • Greatly improved quality and acceptance of printed material by implementing Adobe Acrobat-based proofing techniques. • Helped with Word troubleshooting across the company. • Produced monthly company-wide newsletter.



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Technical Writer

  • Mar 2001 - Feb 2008

  As a Technical Writer / Editor for a medical and educational information aggregator: • Reduced 3 full-time positions to 1, using templates and workflow improvement. • Researched, wrote, and edited software manuals, help systems, customer alerts, FLASH tutorials, and internal procedures. • Managed, updated, and maintained end-user documentation for up to 300 databases. • Coordinated departmental best practices and trained department members and peers. • Spearheaded new technology, style guides, and templates for HTML and printed output. • Developed and maintained departmental intranet and WIKI.



Tomax

• Software, Content, and User Interface Designer

  • Sep 1996 - Feb 2001

  As a Software, Content, and User Interface Designer for a retail and back office software development company:• Designed and developed UIs for new products using JavaScript, Java applets and servlets, and Java Server Pages. • Developed HTML and Lotus Notes applications for deployment in large-scale retail stores and for internal company use. • Incorporated customer content into web applications, providing support for up to 3 potential customers per week. • Trained new team members. • Designed and maintained corporate website and marketing materials.



Natchitoches/NSU Folk Festival

• Folklorist, Developer, and Database Manager

  • Jun 1991 - Jul 1996

  As a Folklorist:• Compiled supporting archive of materials of use to public programmers on over 200 artists in Louisiana. • Aided in the production of a state-wide multi-cultural 3-day folklife festival, coordinating over 200 folk artists, musical performers, and food vendors. As a Developer and Database Manager:• Researched, designed, and created a database of folk artists, archives, and folklorists under an NEA grant from the Louisiana Division of the Arts, for use by public arts programmers. • Aided in writing grant materials to fund the project. • Analyzed the current state of documentation and proposed steps to make it more systematic and useful. • Wrote and documented user manuals and materials. • Trained 30 folklorists in the use and maintenance of the database. • Designed and developed a website based on the database. • Maintained site, including textual and photographic materials.