Experience

CTS

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Aug 2021 - Present



Ensono

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Mar 2018 - Aug 2021

  - Lead BA for global roll out of client management platform to multiple regions, engaged with key ops support and client teams to capture bugs/improvements. - Elicited requirements for multiple bespoke in-house applications, first step technical troubleshooting, examining the underlying data and developing solutions which included improving ticket ownership and release management processes. - Collaborated with Product Owners and Team Leads to prioritise, define and scope out Epics and Initiatives, seeking out the right stakeholders to engage and involve where changes to business processes were required and recommending process improvements. - Undertaking business modelling, creating wireframes, workflows and new UI designs to make sure improvements and future state were clear and well defined, which included developing self-service functionality for clients and re-design of the client portal. - Cultivated meaningful relationships with regional and off-shore client operations, engineering and development teams. - Led UAT sessions, in person and virtual, to gather and prioritise requirements for key monitoring and governance systems. - Developed and embedded an Agile working approach to multiple development teams, championing best practices and supporting the Scrum Team to engage with the business. - Evolved standard Agile ceremonies to include “Pre-Refinement" and development of “Scrum Charter”, by reflecting within the team to agree ways of working and set expectation. - Primary QA testing resource across multiple regional teams, working to develop new test-cases and with developers to push for BDD. - JIRA super user, training multiple teams on the platform and configuring the environment to best suit Scrum team practices and improve delivery. - Researched and integrated new tools such as Teams / JIRA / Roadmunk to improve internal team processes, leading to development of a product roadmap as well as migrating data between two JIRA instances.



Attenda

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Business Analyst

  • Feb 2016 - Mar 2018



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Systems and Quality Manager

  • Jul 2015 - Feb 2016

• Systems and Quality Coordinator

  • Dec 2013 - Jul 2015

• System Administrator

  • Mar 2013 - Dec 2013

• Project Administrator

  • May 2012 - Mar 2013



DirekTek

• United Kingdom
• Wholesale Appliances, Electrical, and Electronics
• 1 - 100 Employee

• Sales Administrator

  • May 2010 - May 2012