Experience

Pinpoint Talent

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Head of People Operations

  • May 2022 - Present

  Nashville Metropolitan Area At Pinpoint Talent we pride ourselves on helping our customers build teams that inspire greatness and imploring them to seek their professional passions. Our commitment to you goes beyond filling a job - as one of the best Finance & Accounting, HR, and Office Professional staffing solutions in the Bay Area, we provide innovative talent solutions, customized to the needs of your team. As the Head of People Operations, I focus on all aspects of the People Org. My key priorities include… Show more At Pinpoint Talent we pride ourselves on helping our customers build teams that inspire greatness and imploring them to seek their professional passions. Our commitment to you goes beyond filling a job - as one of the best Finance & Accounting, HR, and Office Professional staffing solutions in the Bay Area, we provide innovative talent solutions, customized to the needs of your team. As the Head of People Operations, I focus on all aspects of the People Org. My key priorities include reward and recognition, performance management, training and development, change management, culture engagement and development, along with operational systems and tools.

• Head of On Demand Talent

  • Aug 2021 - Present

  Nashville Metropolitan Area At Pinpoint Talent we pride ourselves on helping our customers build teams that inspire greatness and imploring them to seek their professional passions. Our commitment to you goes beyond filling a job - as one of the best Finance & Accounting, HR, and Office Professional staffing solutions in the Bay Area, we provide innovative talent solutions, customized to the needs of your team. When your organization is growing too quickly for your internal recruitment processes to manage, we can… Show more At Pinpoint Talent we pride ourselves on helping our customers build teams that inspire greatness and imploring them to seek their professional passions. Our commitment to you goes beyond filling a job - as one of the best Finance & Accounting, HR, and Office Professional staffing solutions in the Bay Area, we provide innovative talent solutions, customized to the needs of your team. When your organization is growing too quickly for your internal recruitment processes to manage, we can help. Through use of our On Demand practice, our elite full-time hiring experts could join your team on an as-needed basis, functioning in whatever recruitment capacity is needed to accelerate your hiring process and keep your company's internal growth on track. As the Head of On Demand, I oversee our clients' RPO Projects, along with the people management and business development for the practice. I help craft the strategy and execution for each project while ensuring that our staff have what they need to deliver against those goals.



RocketPower

• United States
• Human Resources Services
• 1 - 100 Employee

• Talent Operations Manager & Launch Operations Lead

  • Apr 2021 - Aug 2021

  Clients included: Slack Salesforce Affirm Farmers Business Network UserLeap ViacomCBS Distilled complex manual processes into streamlined scalable solutions for RocketPower and client teams. Implemented dashboard reporting to measure project performance. Defined client deliverables, project scope, and objectives. Identified opportunities for operational improvements across recruiting programs and partner with our clients to implement changes to keep them… Show more Clients included: Slack Salesforce Affirm Farmers Business Network UserLeap ViacomCBS Distilled complex manual processes into streamlined scalable solutions for RocketPower and client teams. Implemented dashboard reporting to measure project performance. Defined client deliverables, project scope, and objectives. Identified opportunities for operational improvements across recruiting programs and partner with our clients to implement changes to keep them effective and efficient. Balanced speed, scale and quality when designing processes and workflow. Developed effective and timely communication approaches that include actively keeping others informed, sending agenda/recap and reporting emails, and conducting additional training sessions as appropriate. Utilized a variety of systems to accomplish client hiring goals including Slack, Lever, Greenhouse, BambooHR, Gusto, ChartHop, Gem, and Google Data Studio. Show less



Edelman

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Human Resources Manager

  • Oct 2019 - Apr 2021

  San Francisco Bay Area Supported the Bay Area Hub Corporate & Public Affairs, Health, Brand, and Infrastructure practices on most core human resources processes. In addition, I led Bay Area Hub-wide projects and tasks including Learning & Development, project management of cyclical HR programming and participation in regional or US-wide projects as requested. Managed local and/or regional programs, initiatives and projects for an employee base of 200+ employees. Communicated effectively and proactively… Show more Supported the Bay Area Hub Corporate & Public Affairs, Health, Brand, and Infrastructure practices on most core human resources processes. In addition, I led Bay Area Hub-wide projects and tasks including Learning & Development, project management of cyclical HR programming and participation in regional or US-wide projects as requested. Managed local and/or regional programs, initiatives and projects for an employee base of 200+ employees. Communicated effectively and proactively with internal and external stakeholders. Demonstrated advanced judgment regarding full scope of work, applicable laws and policies, internal and external culture and the firm’s vision, mission and values. Diplomatically navigated and leveraged resources and stakeholders to provide mutually beneficial solutions to problems, conflicts and/or employee relations issues. Supported internal strategy-building, implementation and follow-up processes. Supervised one direct report. Responsible for onboarding, training, and daily management. Served as strategic partner to employees and executive management.

• Human Resources Generalist

  • Sep 2017 - Sep 2019

  San Francisco Bay Area Partnered with SVP, HR on core human resource processes including payroll and data audits, employee relations, onboarding, separations, benefits, and performance management. Entered, maintained, and regularly audited Bay Area employee data in PeopleSoft. Worked with local Finance Business Partners during budget planning, resourcing, and employee staffing. Provided strategic counsel to leaders of key departments during bi-weekly meetings. Evaluated, informed, coached and… Show more Partnered with SVP, HR on core human resource processes including payroll and data audits, employee relations, onboarding, separations, benefits, and performance management. Entered, maintained, and regularly audited Bay Area employee data in PeopleSoft. Worked with local Finance Business Partners during budget planning, resourcing, and employee staffing. Provided strategic counsel to leaders of key departments during bi-weekly meetings. Evaluated, informed, coached and motivated employees, managers and hiring managers. Created content for our LMS and presented in person training sessions as needed. Managed FTE and Temporary requisitions within Taleo. Represented and upheld a positive and engaging employer brand.



Burson-Marsteller

• United States
• Public Relations and Communications Services
• 500 - 600 Employee

• Human Resources Associate (HR Generalist)

  • Jul 2016 - Sep 2017

  San Francisco Bay Area Responsible for all generalist activities for the San Francisco and Los Angeles offices. Acted as strategic counsel to senior management to identify and resolve organizational and employee issues. Navigate employee reporting and data management in PeopleSoft and maintained accurate tracking of open requisitions in Taleo. Conducted full cycle recruiting process for B-M and sister agency North of Nine across the West Coast. Facilitated onboarding, new employee orientations… Show more Responsible for all generalist activities for the San Francisco and Los Angeles offices. Acted as strategic counsel to senior management to identify and resolve organizational and employee issues. Navigate employee reporting and data management in PeopleSoft and maintained accurate tracking of open requisitions in Taleo. Conducted full cycle recruiting process for B-M and sister agency North of Nine across the West Coast. Facilitated onboarding, new employee orientations, offboarding, and job changes processes. Oversaw the Harold Burson Summer Internship (HBSI) program for SF and LA. Demonstrated an understanding of labor laws and regulations as well as B-M HR policies and procedures to help answer employees’ questions about employment and benefits. Administration of employee benefits, including orientation and open enrollment. Processed employee data for Payroll with a high degree of accuracy. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiting Manager

  • Jun 2015 - Jul 2016

  San Francisco Bay Area Recruited and placed finance and accounting professionals in full-time positions with our clients. Developed and grew a client base and new business opportunities. Expanded utilization of our services with new and existing clients via phone and in-person meetings. Delivered outstanding customer service to both clients and candidates. Provided consistent communication and career guidance to candidates. Managed the transitional on-boarding process on behalf of clients including… Show more Recruited and placed finance and accounting professionals in full-time positions with our clients. Developed and grew a client base and new business opportunities. Expanded utilization of our services with new and existing clients via phone and in-person meetings. Delivered outstanding customer service to both clients and candidates. Provided consistent communication and career guidance to candidates. Managed the transitional on-boarding process on behalf of clients including making and accepting offers, conducting reference checks, drafting sample offer letters, and negotiating salaries. Accurately maintained client profile data in Salesforce.

• Staffing Executive - Salaried Professional Service

  • May 2015 - Jun 2015

  San Francisco Bay Area Recruited top local financial professionals, interviewed, and hired as salaried professionals (full time consultants/loan staff of Robert Half). Placed well matched salaried employees to fulfill long-term projects, maintained consistent and on-going contact with the salaried professional and client to ensure exceptional customer service. Quickly resolved customer service issues to maintain the highest level of client satisfaction. Uncovered additional opportunities through contact… Show more Recruited top local financial professionals, interviewed, and hired as salaried professionals (full time consultants/loan staff of Robert Half). Placed well matched salaried employees to fulfill long-term projects, maintained consistent and on-going contact with the salaried professional and client to ensure exceptional customer service. Quickly resolved customer service issues to maintain the highest level of client satisfaction. Uncovered additional opportunities through contact with Salaried Professionals on assignment and clients to grow our business and job opportunities for our candidates.

• Staffing Manager

  • Sep 2014 - Apr 2015

  San Mateo, CA Negotiated and developed business with new and current clients. Marketed our services via telephone and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Recruited unemployed professionals for immediate contract and contract to hire opportunities. Interviewed and matched highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities. Managing… Show more Negotiated and developed business with new and current clients. Marketed our services via telephone and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Recruited unemployed professionals for immediate contract and contract to hire opportunities. Interviewed and matched highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities. Managing ongoing assignments to deliver outstanding customer service to both clients and candidates. Provided ongoing communication and career guidance to candidates.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Burberry Brit Specialist at Studio 121

  • Sep 2013 - Aug 2014

  San Francisco Bay Area Compiled reports and provide recommended purchasing communications to the buyers. Managed all product training for team members. Served as the fit expert for the brand and promote the voice of the Brit customer. Provided a seasonal training agenda and monthly recaps to the merchant team.

• Retail Sales Associate at Studio 121

  • Jun 2013 - Aug 2014

  San Francisco Bay Area Helped customers find the right look using honest and professional feedback. Set and surpassed personal goals while helping to achieve the department goals. Reached out to customers to ensure their needs have been met. Followed up after appointments to ensure their new looks are working.



Wanelo

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Social Media and Community Management Intern

  • Jan 2013 - May 2013

  San Francisco Bay Area Helped Start-Up with implementing new administrative processes. Managed public social media content on Facebook, Twitter, Tumblr, and Instagram using Hootsuite. Oversaw client profiles and edited for forbidden content.



Telegraph Hill Neighborhood Center (TEL HI)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager (Student Volunteer Partnership with USFCA, BUS 304)

  • Sep 2012 - Dec 2012

  San Francisco Bay Area Planned and executed the 2nd Annual Heart of Gold Awards Night within three week timeframe. Managed staffing and training of volunteers. Negotiated contract and booking of live entertainment. Presented final report with recommendations to Tel-Hi executive staff.



Law Offices of Elliott J. Dixon

• Legal Assistant

  • Jul 2010 - Aug 2012

  Long Beach, CA Summer and Winter Breaks Managed office facilities for 10 lawyers, took messages, arranged meetings, and welcomed clients at the door. Created emails and formal letters to be sent to clients and opposing councils. Produced key legal documentation. Responsible for management of company websites. Digitized office filing system.