Senior Product Manager

• Apr 2023 - Present

Senior Product Manager - Growth

• Dec 2020 - Apr 2023

Product Manager - Member Experience

• Apr 2019 - Dec 2020

- Daily work on multiple product squads that comprise Design, Engineering Management, Full stack Development team, and multiple Product stakeholders - Focused on building out member-facing UX across Android, iOS, and web - Worked with third parties for various integrations and single sign-on - Work across stakeholders from Operations, Customer Care, Sales, Client Management, and other Product teams - Worked with the Data team on setting up the first business reviews across product… Show more - Daily work on multiple product squads that comprise Design, Engineering Management, Full stack Development team, and multiple Product stakeholders - Focused on building out member-facing UX across Android, iOS, and web - Worked with third parties for various integrations and single sign-on - Work across stakeholders from Operations, Customer Care, Sales, Client Management, and other Product teams - Worked with the Data team on setting up the first business reviews across product teams - Worked with design on major app redesigns, development team on implementation - Worked on cross-country needs to deliver value to members - Coordinate across developers, product, customer solutions,client management, and design to deliver new business vertical Show less - Daily work on multiple product squads that comprise Design, Engineering Management, Full stack Development team, and multiple Product stakeholders - Focused on building out member-facing UX across Android, iOS, and web - Worked with third parties for various integrations and single sign-on - Work across stakeholders from Operations, Customer Care, Sales, Client Management, and other Product teams - Worked with the Data team on setting up the first business reviews across product… Show more - Daily work on multiple product squads that comprise Design, Engineering Management, Full stack Development team, and multiple Product stakeholders - Focused on building out member-facing UX across Android, iOS, and web - Worked with third parties for various integrations and single sign-on - Work across stakeholders from Operations, Customer Care, Sales, Client Management, and other Product teams - Worked with the Data team on setting up the first business reviews across product teams - Worked with design on major app redesigns, development team on implementation - Worked on cross-country needs to deliver value to members - Coordinate across developers, product, customer solutions,client management, and design to deliver new business vertical Show less

Senior Product Manager - Tech: AdTech Video

• Dec 2017 - Dec 2018

- Created the weekly business review for the organization - Worked on the customer-facing team to drive video tech and UX - Worked on the advertising team to create a self-serve solution to creation of campaigns - Helped hire and build the Customer Experience team - Responsible for communicating across stakeholders including other Amazon World Wide Ads teams - Created the weekly business review for the organization - Worked on the customer-facing team to drive video tech and UX - Worked on the advertising team to create a self-serve solution to creation of campaigns - Helped hire and build the Customer Experience team - Responsible for communicating across stakeholders including other Amazon World Wide Ads teams

Product Manager - Scheduled Rides & Suburbs

• Jul 2017 - Dec 2017

Global Product Operations - Scheduled Rides & Suburbs

• Jun 2016 - Jul 2017

● Create and execute strategy to connect global operations teams with product teams in order to align business needs and product development ● Create experimental designs and manage multiple parallel global product launches/experiments of rider-facing products in more than 450+ cities across 68 countries ● Perform ongoing analysis using Presto and Hive for product reliability, owner of product-related customer support, and responsible for product’s global growth ● Worked with Designer… Show more ● Create and execute strategy to connect global operations teams with product teams in order to align business needs and product development ● Create experimental designs and manage multiple parallel global product launches/experiments of rider-facing products in more than 450+ cities across 68 countries ● Perform ongoing analysis using Presto and Hive for product reliability, owner of product-related customer support, and responsible for product’s global growth ● Worked with Designer and Rider Experience & Expansion Product Manager to create Scheduled Rides experience in new Uber rider app ● Write half-year Scheduled Rides & Suburbs team narrative and set quarterly OKRs (with associated tasks/timelining) in coordination with Product Manager and Engineering Manager ● Led team of six Product Operations Specialists and worked with stakeholders across organizations (Legal, Marketing, Communications, etc.) to create comprehensive guide and resources on product development at Uber ● Managed team of 15 regional leads for rider product across all mega-regions ● Altered rider<>driver matching logic across all global trips that a saw an increase from request-to-completion rate

Operations & Logistics Manager - East Coast Regional Expansion

• Apr 2015 - Jun 2016

● Independently and remotely managed multiple markets’ driver funnel conversion, referrals, existing supply engagement, incentives, regulatory compliance, and major events planning in addition to launching six new markets across the Southeastern United States ● Conducted weekly supply and demand analysis (using SQL) focused on geo-location to produce actionable business decisions for multiple markets ● Team lead for expansion markets’ partner-facing website migration, maintenance, and… Show more ● Independently and remotely managed multiple markets’ driver funnel conversion, referrals, existing supply engagement, incentives, regulatory compliance, and major events planning in addition to launching six new markets across the Southeastern United States ● Conducted weekly supply and demand analysis (using SQL) focused on geo-location to produce actionable business decisions for multiple markets ● Team lead for expansion markets’ partner-facing website migration, maintenance, and user experience ● Led operations on promotion execution and cost-benefit analysis on one national and one global promotion

Regulatory Economist

• Sep 2014 - Apr 2015

● Analyzed and provided written feedback (quantitative and qualitative) on proposed rules and supporting technical documents from various federal government agencies with a focus on small business impacts ● Managed external research contract teams and execution of deliverables as a certified Contracting Officer Representative ● Conducted research and authored products on small business finance issues, such as equity-based crowdfunding, and the emerging alternative lending… Show more ● Analyzed and provided written feedback (quantitative and qualitative) on proposed rules and supporting technical documents from various federal government agencies with a focus on small business impacts ● Managed external research contract teams and execution of deliverables as a certified Contracting Officer Representative ● Conducted research and authored products on small business finance issues, such as equity-based crowdfunding, and the emerging alternative lending market ● Presented and participated in various Small Business Roundtables with small businesses and federal agency representatives on topics such as carbon-dioxide emissions, occupational safety and health, and others ● Received "Award of Excellence" for exceptional public service on behalf of small businesses Show less ● Analyzed and provided written feedback (quantitative and qualitative) on proposed rules and supporting technical documents from various federal government agencies with a focus on small business impacts ● Managed external research contract teams and execution of deliverables as a certified Contracting Officer Representative ● Conducted research and authored products on small business finance issues, such as equity-based crowdfunding, and the emerging alternative lending… Show more ● Analyzed and provided written feedback (quantitative and qualitative) on proposed rules and supporting technical documents from various federal government agencies with a focus on small business impacts ● Managed external research contract teams and execution of deliverables as a certified Contracting Officer Representative ● Conducted research and authored products on small business finance issues, such as equity-based crowdfunding, and the emerging alternative lending market ● Presented and participated in various Small Business Roundtables with small businesses and federal agency representatives on topics such as carbon-dioxide emissions, occupational safety and health, and others ● Received "Award of Excellence" for exceptional public service on behalf of small businesses Show less

Pro Bono Team Consultant

• Jan 2014 - May 2014

● Consulted for President and Executive Board on policy recommendations for priority advocacy efforts on behalf of career senior executives; presented results orally and via comprehensive, published report ● Selected to present at the Pentagon’s US Army’s Civilian Senior Executive Quarterly Town Hall ● Consulted for President and Executive Board on policy recommendations for priority advocacy efforts on behalf of career senior executives; presented results orally and via comprehensive, published report ● Selected to present at the Pentagon’s US Army’s Civilian Senior Executive Quarterly Town Hall

Data Intern

• Sep 2013 - May 2014

• Created a brand new system to unify multiple databases (attendance, standardized and school test scores) for 300+ students in order to facilitate needed information for grant proposals. • Construct personnel records system for hiring and payroll to standardize a system and improve communications between administrators. • Analyze, summarize and interpret three years of student testing data utilizing to provide feedback for administrators and teachers to provide targeted student academic… Show more • Created a brand new system to unify multiple databases (attendance, standardized and school test scores) for 300+ students in order to facilitate needed information for grant proposals. • Construct personnel records system for hiring and payroll to standardize a system and improve communications between administrators. • Analyze, summarize and interpret three years of student testing data utilizing to provide feedback for administrators and teachers to provide targeted student academic support. Show less • Created a brand new system to unify multiple databases (attendance, standardized and school test scores) for 300+ students in order to facilitate needed information for grant proposals. • Construct personnel records system for hiring and payroll to standardize a system and improve communications between administrators. • Analyze, summarize and interpret three years of student testing data utilizing to provide feedback for administrators and teachers to provide targeted student academic… Show more • Created a brand new system to unify multiple databases (attendance, standardized and school test scores) for 300+ students in order to facilitate needed information for grant proposals. • Construct personnel records system for hiring and payroll to standardize a system and improve communications between administrators. • Analyze, summarize and interpret three years of student testing data utilizing to provide feedback for administrators and teachers to provide targeted student academic support. Show less

Program Manager

• Oct 2013 - Mar 2014

• Primary point of contact for project partners to provide immediate support for classroom issues including curriculum assistance, technical difficulties, and resources. • Launched brand new online student and teacher resources including designing webpages and integrating content. • Wrote two monthly newsletters (500+ teachers and 5,000+ supporters) and revised/edited blog posts. • Assisted in writing 5 grant proposals and singlehandedly wrote 3 conference proposals. • Primary point of contact for project partners to provide immediate support for classroom issues including curriculum assistance, technical difficulties, and resources. • Launched brand new online student and teacher resources including designing webpages and integrating content. • Wrote two monthly newsletters (500+ teachers and 5,000+ supporters) and revised/edited blog posts. • Assisted in writing 5 grant proposals and singlehandedly wrote 3 conference proposals.

Office Administrator

• Apr 2013 - Oct 2013

• Managed invoices, payments, state/federal taxes, and expenses via QuickBooks. • Created client databases using Microsoft Access. • Managed invoices, payments, state/federal taxes, and expenses via QuickBooks. • Created client databases using Microsoft Access.

Writing Assistant

• Jan 2010 - May 2012

• Achieved College Reading and Learning Association certification. • Worked with undergraduate and graduate students either face-to-face or via online instruction to revise papers and discuss college-level and career-level writing skills, techniques, and revision strategies. • Presented in multiple College Composition I courses as an ambassador of the Writing Services Center. • Achieved College Reading and Learning Association certification. • Worked with undergraduate and graduate students either face-to-face or via online instruction to revise papers and discuss college-level and career-level writing skills, techniques, and revision strategies. • Presented in multiple College Composition I courses as an ambassador of the Writing Services Center.