Michael A.

Solutions Architect at Lateetud
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -
  • Assembly -

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Credentials

  • Blueprism Certified Developer
    Blue Prism
    Feb, 2014
    - Nov, 2024

Experience

  • Lateetud
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solutions Architect
      • Dec 2021 - Present

      • Bizagi Studio automation training and working toward professional associate certification. • Redesigned complex Blue Prism network Infrastructure for RBC Bank to enhance network connectivity and maximize network performance. • Developed Powershell framework to automate WMI information gathering, enumeration, and automation for bots, application servers, and databases. Connected datastream to MS SQL Database including schema design. • Powershell automation of configuration, network, and Blue Prism Bot deployment. • RPA Controller, Blue Prism • Blue Prism Process root cause analysis and infrastructure troubleshooting. • AWS Connect and Chime integration with Blue Prism and Blue Prism Service Assist • Designed entire multi environment solution in Azure for Synovus Bank's Blue Prism automation deployment. • Designed site to site vpn, including virtual network and subnet topology for Dev, Test, and Prod Azure environments for financial services automation using Blue Prism, OCR, NVizion, and other integrations. • Production disaster recovery, backup, and load balancer design and configuration. • Engineered Powershell, Azure Resource Manager, and Bicep scripts to automate deployment of Azure environment. • Designed and scoped PAAS MSSQL databases for multiple application environments. • Azure site to site BGP vpn design, deployment, and testing including scoping Expressroute. • Azure network design and subnetting for multiple environments including virtual network peering. • Azure AD migration and DNS configuration • Designed and scoped storage accounts and fileshares for software deployment. • UIPath and Blue Prism automation design. • Assisted with UI design for business application. • Lead support and customer success team for infrastructure and automations. • Network OCR automation deployment and document intelligence using Azure Automate, Blue Prism, and Microsoft OCR Cognitive. • Completed UIPath training for infrastucture automation and multi-tenant deployment.

  • Blue Prism LLC
    • United States
    • Consumer Services
    • Senior Software Support Engineer
      • Sep 2019 - Sep 2021

      • Certified Blue Prism RPA Developer. • Achieved recognition assisting with the design of our 2020 hackathon content and puzzles.. • Developed Robotic Process Automation to move data from a third party application, Sql server, and Excel spreadsheets into a queue for processing by an automation using regular expressions. • Third tier business critical and production support for Fortune 500 clients. • Analysis, design, and rca on automations, vbo, processes, and code stages. • MSSQL troubleshooting, administration, root cause analysis, and implementation. • Cloud and on-premise network design and rca including load balancing, security groups, and dns management. Including hybrid environments vpn'd between Azure and on-premise in Virtualbox. • Database optimization, query design, and database root cause analysis for their .NET application. • Infrastructure root cause analysis and advisement for Azure, GCP, AWS, and VMWare including networking, load balancing, and virtualization. • Code stage development, assistance, and debugging internally and for end users. • Developed C# code stage to control NES hardware emulators, and powershell stdio to collection datasets. • Developed C# code stage to parse data set and extract results to be passed to another process. • Developed C# code stage to change Windows 10 language and regional settings for an automation utilized by a third party customer. • Provided support to developers and customers both designing solutions and implementing our software via infrastructure with various technologies including surface automation, spy modes, and other obstacles. • Created knowledge base articles and Sharepoint content in Bold360ai for internal and external self assistance. • Provided corporate training in Powershell for a team of over twenty individuals

  • Planview, Inc.
    • Austin, Texas
    • Integrations Infrastructure Analyst
      • Jan 2018 - Sep 2019

      Integration and RCA of Opensuite, Snaplogic, and other application interfaces between Planview, Jira, Projectplace, SAP, and miscellaneous other products. Analysis of logs using Sumologic, Splunk, Eventvwr, and other tools. SQL Server administration and application analysis with MSSQL 2008, 2012, 2016 and Oracle 12. Development of workarounds and integrations using Batch, Powershell, and C# Windows Server Administration of Server 2008, 2012, and 2016 on VMWare and AWS Cloud environments. Web services troubleshooting with SoapUI, Java, CMD, Powershell, Fiddler, Visual Studio, C#, and various other tools. Advanced problem solving, and analysis of data mapping, snaplogic, and miscellaneous application interfaces.

  • ClearData
    • Austin, Texas Area
    • System Administrator
      • May 2017 - Dec 2017

      ·Responsibilities: VMWare administration, AWS Administration, Linux and Windows server support and migration, SALT imlementation, Labtech, Networking Support, Application migration to the cloud, and Powershell Development. Supported multitude of applications utilizing Amazon Web Services stack including EC2, S3, SQS, Elastic IPs, EBS, Security Groups, Route 53, IAM, VPC, Cloud Formation focusing on high-availability, fault tolerance, and auto-scaling. Supported and configured Commvault, VEEAM, Salt, Labtech, Pagerduty, Developed and maintained documentation of cloud environments, integration platforms, data flow maps, server inventories, network design diagrams, entity-relationship diagrams, process workflows. Configured and supported Labtech for monitoring and configuration of servers. Deployed antivirus software to Windows server systems in our environment. Supported backup and recovery solutions for all servers in our environment. Coached and mentored other technical resources, performed systems reviews, and inspected/assessed systems.

  • BPL Plasma
    • United States
    • Biotechnology Research
    • 400 - 500 Employee
    • Support Analyst
      • Oct 2016 - Mar 2017

      Responsibilities: Supported users with issues pertaining to Active Directory, Applications, O365, and Desktop Support. Created computer and user accounts in Active Directory, installed software with Group Policy, and configured VPN Clients. Travelled around the United States setting up new Plasma donation sites from scratch including setting up the rack, UPS, MPLS, Cisco, and storage resources. Deployed and imaged workstations using Ghost, WDS, and SCCM including the installation of software and antivirus. Configured and supported Java and .NET applications for their end users. Powershell scripting and other automation tasks to speed up deployment. Trained employees on software use, information security, and other resources. Deployed complex medical equipment and configured multi wap secure wireless networking for multiple sites.

  • Setup.Repair LLC
    • Colorado Springs, Colorado, United States
    • Senior Engineer / Owner
      • Dec 2014 - Nov 2016

      • Configured multi-wan capabilities and high availability for checkpoint R80.40 • Designed and configured custom drivers for maritime gps systems including internal satellite network, security, cameras, voip, and radio communication. • Setup and configured security systems, network, domain controller, Office 365, secure mail, and OpenDental software for Humboldt's number one dentist Humboldtsmiles.com • Windows, Linux, OpenBSD, Exchange, Apache, NGINX, and IIS administration • Server implementation and hardware design, software provisioning, Docker configuration. • Security system, laptop, cellphone, and desktop hardware upgrades and installation • Dell hardware repair, hardware soldering, component replacement, liquid cooling, benchmarking, thermal optimization.• Phone, mobile device, laptop repair, screen replacement, motherboard replacement, upgrades, printer repair.

  • HUMBOLDT COUNTY DHHS
    • United States
    • 1 - 100 Employee
    • Information Systems Analyst II
      • Apr 2009 - Oct 2016

      · VOIP VDNA, Windows Server 2000 – 2016, Linux, AWS, Kace, AIX, Solaris, support and administration. · Automated cron and scheduled tasks for both windows and linux servers for reporting. · Developed Visual Basic applications for wmi inventory and automation control. · Created queries and stored procedures for Microsoft and MySql databases. · Created Access, Excel, Crystal Reports, and Visual Basic applications for management reporting. · Software support of over 1000 applications, 50 sites, 1200 users. · Network security and implementation, monitored and addressed Sophos, Kace, and whatsupgold issues. · Monitored and addressed issues with AT&T MIDS and worked with various vendors to secure our systems. · Group policy software deployment design, scripting, automation, and custom powershell / vbs deployments

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Systems Support Analyst
      • Mar 2006 - Oct 2008

      Technical support for internal Microsoft employees. Technical support for internal Energizer employees. Sql administration and custom code for voip reporting using visual basic, sql, and office applications. Trained employees for support of windows vista in it's internal testing phases. Technical support for internal Microsoft employees. Technical support for internal Energizer employees. Sql administration and custom code for voip reporting using visual basic, sql, and office applications. Trained employees for support of windows vista in it's internal testing phases.

  • Microsoft Game Studios
    • Redmond Washington
    • Network Operations Support Analyst
      • Jan 2006 - Jun 2006

      -Forum moderation, Nagios monitoring, SQL database administration, Game server administration. · Application, Database, RIS, RAS, SMS, MOM, Email, VPN, Smartcard, and other support. · Active Directory and Windows server administration. · VOIP Administration and call center metric tracking and reporting using MSSQL and custom apps I wrote. -Forum moderation, Nagios monitoring, SQL database administration, Game server administration. · Application, Database, RIS, RAS, SMS, MOM, Email, VPN, Smartcard, and other support. · Active Directory and Windows server administration. · VOIP Administration and call center metric tracking and reporting using MSSQL and custom apps I wrote.

  • Adelphia
    • Colorado Springs, Colorado Area
    • Tier III Support Analyst
      • Jan 2004 - Jan 2006

      - ISP DHCP, Cable modem, Provisioning technical support. - Field installation of internet including aerial and underground cabling. - CMTS troubleshooting, electrical, and other network troubleshooting. - CCNA level network troublshooting and voip SIP configuration. - ISP DHCP, Cable modem, Provisioning technical support. - Field installation of internet including aerial and underground cabling. - CMTS troubleshooting, electrical, and other network troubleshooting. - CCNA level network troublshooting and voip SIP configuration.

Education

  • Colorado Technical University
    Computer Science
    1999 - 2000
  • Pikes Peak State College
    Computer Science, Computer Science
    1998 - 1999

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