Experience

CQUniversity Jakarta

• Indonesia
• Education Administration Programs
• 1 - 100 Employee

• Student Recruitment Representative

  • Apr 2023 - Present



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Contact Center Citilink Indonesia

  • Jan 2021 - Apr 2023

  Handling inquiry from customer, help customer to solve their problem (Question Request, and Complain) Handling inquiry from customer, help customer to solve their problem (Question Request, and Complain)



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telemarketing Specialist

  • Sep 2019 - Sep 2020

  Offering one of Telkom Indonesia's product to customer (Upselling Product) Offering one of Telkom Indonesia's product to customer (Upselling Product)



Jobstreet Indonesia

• Indonesia
• Technology, Information and Internet
• 300 - 400 Employee

• Customer Care Specialist

  • Jan 2019 - Jun 2019

  • Receive, response, and solve all client's (corporate) inquiry from email and telephone . Some inquiry such as : 1. System (How to use system and guide client how to use system in a right way) 2. Technical Issue (Troubleshooting and guide client to solve technical issue problem) 3. Scam issue 4. Complaints (Low Respons Ads, Not match Candidate,No Show) • Receive, response, and solve all client's (corporate) inquiry from email and telephone . Some inquiry such as : 1. System (How to use system and guide client how to use system in a right way) 2. Technical Issue (Troubleshooting and guide client to solve technical issue problem) 3. Scam issue 4. Complaints (Low Respons Ads, Not match Candidate,No Show)



Indosoft Inc. Call & Contact Center Software

• Canada
• Telephone Call Centers
• 1 - 100 Employee

• Admin staff (Team Lead)

  • Dec 2016 - Dec 2018

  • Team Leader Admin Lead Generation (Mei 2018 - Januari 2019) 1. Search information about company that will be become our client (validation, revenue, address, Leadership team contacts, sales target, etc) 2. Create a daily and weekly report, and report it to Marketing Manager (US Office) and CEO (Indonesia Office) 3. Become an intermediary between management Office in US and all member Admin Lead Generation in Indonesia. 4. Manage task for all team (4 member) • Co. Team Leader Admin GetOrderly (Desember 2016 - Mei 2018) 1. Entry a restaurant's invoices from website GetOrderly.com 2. Create a daily and weekly report, and report it to Management in US Office, Our Client(GetOrderly) in US Office, and CEO (Indonesia Office) 3. Coordinate with Leader to make daily schedule for shifting All member Admin GetOrderly Team and inform it to HR 4. Become an intermediary between management Office, client (GetOrderly) in US and all member Admin GetOrderly in Indonesia. 5. Coordinate with Leader to manage task for all team (12 member) Show less



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Specialist

  • Sep 2011 - Sep 2013

  • Make an outbond calls to client and inform about their telephone and speedy billings . (FBCC Team) • Make an outbond calls to offering and selling telephone package from Telkom Indonesia . (FBIP Team) • Make an outbond calls to client and inform about their telephone and speedy billings . (FBCC Team) • Make an outbond calls to offering and selling telephone package from Telkom Indonesia . (FBIP Team)