Experience

Canadian Wilderness Adventures

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Reservations Supervisor

  • Aug 2020 - Present

  Working back in this role due to injury.



Canadian Wilderness Adventures

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Mechanized Instructor

  • Nov 2019 - Jun 2020

  A self-motivated, responsible individual with great communication skills. They must be fluent with all Canadian Wilderness Adventures operational policies, and understand the importance of maintaining company standards. Along with excellent people skills they must have a thorough knowledge of the Whistler area and mountains. The individual must be accountable for their actions and report to the Lead Hand on a daily basis. The individual must hold a valid 80 hour Advanced First Aid Certificate (OFA level 3), to ensure they are properly equipped to ensure the safety of their guests as well as be able to respond to any incident within the operating area.

• Reservations Supervisor

  • Mar 2019 - Nov 2019

  The reservations supervisor is responsible for the smooth day to day running of the reservations desk. Managing both client and operations expectations the supervisor is responsible for ensuring the operations team are fully aware of all updates and changes to the daily schedule. Working with 2 to 3 reservations agents the supervisor is expected to set and manage tasks as well as spread the workload between all. • Oversee day to day running of reservation desk • Aid with training of new staff • Review and place if required external orders for the next day • Ensure communication is kept on any changes to reservations with operations • Be a point of escalation for any issue reservation agents might face • Be creative and quick thinking to resolve any mistakes or reservation conflicts. • Keep daily schedule updated • Forecast future reservations to spot over-bookings or staff under or over allocation • Update and maintain online reservation booking system to ensure true reflection of bookings including from third party agents

• Guest Service Representative

  • Oct 2018 - Mar 2019

  A reservations agent works within the team under a reservations supervisor to aid with the successful running of the reservations desk. Assisting customers with any booking inquiries, changes and cancelations, a reservations agent is to ensure a professional and easy transaction for all customers. • Good customer service • Ensure online system is true and correct • Raise any overbooking issue with Supervisor • Answer phone calls, emails and online messages to a good standard • Collect payment and record all transactions and report end of day numbers • Ensure external orders are placed for following days



AmazeRealise

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Feb 2017 - Sep 2018



BJL

• United Kingdom
• Marketing and Advertising
• 1 - 100 Employee

• Digital Producer

  • Feb 2015 - Feb 2017



Creative Spark

• United Kingdom
• Design Services
• 1 - 100 Employee

• Studio Coordinator

  • Mar 2014 - Feb 2015

  Working for a highly successful and award winning creative agency in the heart of Manchester's Northern Quarter. Creative Spark is a fast-paced agency, that demands the best out of it's employees. The work produced is second to none, which is reflected by its impressive range of clients. My role within Creative Spark demands expert organisational skills, a knowledge of the industry and the ability to remain calm in a high pressured environment in order to make decisions on a daily basis. The role requires me to be able to work with everyone within the agency at a close and professional level. My main duties include: • To co-ordinate all live projects, both external and internal, within the agency.• Ensure deadlines are met for projects and that all projects have the appropriate resource required.• Ensure billable hours targets are met and that there is a constant steady flow of work for every member of the studio, whilst keeping projects profitable.• Making sure processes are being followed to ensure the smooth running of chaotic agency life.• Building and maintaining relationships with external suppliers and freelancers. • Keep the agency moving as efficiently as possible, which involves maintaining the day to day aspects of any office life, and working closely with the Operations Manager.