Experience

Caravan and Motorhome Club

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Technical Business Analyst

  • Jun 2018 - Present

  Working within a cross-functional, self-organising and collaborative Agile Development Team, my responsibilities include:* Working closely with Product Owners to help solve simple and complex business problems* Integration with the .Net Development Team and the Test Team to ensure that quality is built into the product being delivered* Requirement engineering and analysis of features* Change Management* Attending daily Department and Team stand-ups* Producing value maps and presenting costs to the TAB* Advocate of quality assurance throughout the organisation* Creation of BDD stories in Jira* Organising and leading workshops* Acting as subject matter expert across multiple business systems, including Web, Content Management Systems, CRM, SAP, API gateway, Insurance Products, Membership Products and Outfit Management* Producing testable acceptance criteria that can be validated before development begins* Producing sprint ready artefacts* Analysis of API data* Data modelling Show less

• Digital Technology QA/Agile Tester

  • Jun 2016 - Present

  Working as a QA/Agile Test Analyst within a cross-functional, self-organising and collaborative agile development team, my responsibilities include:Integration with the development and test teams to ensure that quality is built into the product by working closely with the product owners.Contributing to code reviews, requirement grooming and UI design activities to develop test strategies that deliver value at the end of each sprint.Running test scripts, identifying defects, and logging them for resolution using Quality Centre, Jira, SOAP UI, Test Rail and Selenium.Analysis of features to remove ambiguity so that acceptance criteria can be validated before development begins.Advocate of Quality Assurance throughout the organisation.Building strong, interpersonal relationships with internal teams and stakeholders. Show less



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Digital Test Analyst

  • Nov 2015 - Feb 2016

  Virgin Atlantic embarked on one of the most important digital projects in their history following a merger with Delta Air Lines. The project deliverable was to move to a new PSS technology platform owned by Delta Air Lines. The AIR4 suite included a reservation, ticketing and departure functionality, as well as enhanced web, kiosk and mobile capabilities. Working as a Digital Test Analyst, within the dedicated E-Commerce Test Team, my responsibilities included: Supporting the delivery of BAU and Project changes through effective UAT test scripting Building effective working relationships with the Digital Product Mangers, Business Stakeholders, Project Leads and Development Teams Development of test cases and artefacts Creating test plans and defining the scope of testing Managing through to resolution all defects Reviewing and consolidation of Air4 requirements within my portfolio of work, including Web, Mobile, Kiosk and on board WI-FI Competitor analysis Facilitating crowd and usability test activities Supporting the delivery of BAU and project changes through effective UAT test scripting. Building effective working relationships with the Digital Product Managers, business stakeholders, project leads and development teams to efficiently manage the rapidly changing scope of Air4. Raising, tracking and managing defects within Quality Centre. Reviewing and consolidating all of the Air4 documentation within my portfolio of work to prepare manual, UAT test plans. Attending and contributing to weekly project and sprint meetings. Designing and developing, prototype test scripts for What Users Do testing. Designing, executing and managing, user acceptance test cases for web, mobile, app, kiosk and on board WI-FI. Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Digital Editor

  • Mar 2015 - Jul 2015

  This was a contract role assisting the Heathrow Online Communications Team to deliver the last stages of the Digital Heathrow Project. I had been working in the capacity of test and release analyst on the project prior to this engagement so it was rewarding to be able to see the project through to completion. During the four months working on the project I was responsible for: • Providing expert advice on utilising Vignette Content Management tools • Manual content migration from the existing platform to the new platform • HTML and CSS application • User acceptance testing across all digital channels, web, mobile and app • Defect management, using HP Quality Centre • Focus on testing functional components of the web site • Assisting with refining business process for content updates • Carry out analysis to identify and consolidate stale and duplicate digital assets Show less



Capgemini Invent

• France
• Business Consulting and Services
• 700 & Above Employee

• Test analyst/Release Manager

  • May 2011 - Dec 2014

  Manage all changes on behalf of Heathrow Airport and hosted environments, including translating business requirements, producing technical specifications, validating and presenting costs, managing change requests, developing and executing test scripts, defect management, resources management, producing and managing project plans, process management, scheduling and managing test teams. - The creation and delivery of testing programmes on behalf of Project Teams - Maintaining and developing stakeholder relations - Management of all new enhancements and changes - Ensuring that all changes are adequately tested and signed off before being released to the Production environment - Testing of new systems and changes to existing systems to ensure they meet requirements and quality standards - Writing and maintaining test scripts, including user acceptance, integration, regression, functional and non-functional - Test planning, execution and defect tracking using HP Quality Centre and Jira - Management of releases through environments including hand over to support and transition - Act as subject matter expert in the use of Vignette Content Management tools - Raising and managing standard, pre-approved and emergency changes using Remedy - Attending CAB meetings to represent changes - Statistic analysis and reporting on site usage and capacity - Test and release management of small and large development projects using Agile and Waterfall methodologies Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Web Services Analyst/Deployment Manager

  • Jun 2007 - May 2011

  Manage all changes on behalf of Heathrow Airport and hosted environments, including translating business requirements, producing technical specifications, validating and presenting costs, managing change requests, developing and executing test scripts, defect management, resources management, producing and managing project plans, process management, scheduling and managing test teams. - Managing testing and deployments from development projects into BAA and hosted portal environments to ensure that existing applications are not compromised whilst meeting project deadlines- Provide support and technical expertise to BAA staff in the use of Vignette Content Management, Vignette Application Portal and Vignette Collaboration- Translating business requirements into technical specifications- Raising and managing changes using Remedy- Attending CAB to represent changes- Writing test scripts including user acceptance, integration, regression, functional and non functional- Maintaining a library of test assets- Maintaining and developing professional relationships with internal, external and project teams- Creating and maintaining test and release processes and procedures- Test and release management of all business and usual change and new enhancements- Project management of small and large development projects, including maintaining project plans and schedules Show less

• Senior Web Designer/Developer

  • Feb 2003 - May 2007

  Design, develop and maintain portfolio of core intranet/extranet sites throughout the group of companies. Supervise and co-ordinate workflow. Collaborate with stakeholders to develop innovative business solutions. Provide technical support within a structured framework. Provide expert guidance to support business decisions.- Designed, developed and maintained sites using a content management system ensuring best practice, accessibility and browser optimisation- Develop web applications using HTML, CSS, JavaScript, Flash and ActionScript- Image optimisation using PhotoShop- Played a key role in three major intranet projects- Produced design guidelines to ensure future intranet projects where designed and implemented to the same standards- Introduced the use of page templates and style sheets, enabling efficient updating of site elements reducing the amount of man hours and resources needed to make significant changes- Improved business processes and workflow by introducing on-line forms to enable the business to cut down on the number document attachments sent via email while raising the profile and usage of the site- Received recognition for developing an interactive organisation chart- Provided training and guidance to new recruits Show less