Experience

Research America, Inc.

• United States
• Market Research
• 1 - 100 Employee

• Senior Director of IT

  • Apr 2008 - Present

  Network administration of a 100 seat, multi-server environment. PC maintenance and repair. Survey creation and data processing through Voxco Interviewer Suite and SPSS. Management of Data Processing staff and liaison between departments.



Shari's Berries/The Berry Factory

• Administrative Specialist/Network Administrator

  • Jul 2001 - Nov 2010

  Troubleshooting, identification, and resolution of network issues on multi-user billing systems; implementation of enterprise billing system, including deployment of 25 new PCs at remote locations, training, technical support, and troubleshooting/resolution of issues; primary point of contact for maintenance/support of all PC and server systems; general accounting and administrative duties as assigned; special projects include advertising, marketing, logo design, and promotions; acting phone… Show more Troubleshooting, identification, and resolution of network issues on multi-user billing systems; implementation of enterprise billing system, including deployment of 25 new PCs at remote locations, training, technical support, and troubleshooting/resolution of issues; primary point of contact for maintenance/support of all PC and server systems; general accounting and administrative duties as assigned; special projects include advertising, marketing, logo design, and promotions; acting phone center manager during holiday seasons including short-term employee training and escalation resolution for customer service issues. * Award: Employee of the Year, 2004 and 2006 Show less



Various Agencies

• Clerical Assistant

  • Apr 2001 - Jul 2001

  Various clerical assignments throughout Sacramento area, primarily in the health care field. EarthLink Roseville



JPS Internet

• Technical Support Administrator

  • Oct 1998 - Mar 2001

  Creation and maintenance of numerous Technical Support tools and knowledge bases; special projects including intranet Web site creation, design, and maintenance; travel to numerous call centers to analyze and integrate support systems. As Technical Support Lead: Supervised staff of 40 technicians; identified and resolved large scale network issues. As Technical Support Representative: Identified and resolved technical issues for up to 60 customers per day by telephone and e-mail. * Award:… Show more Creation and maintenance of numerous Technical Support tools and knowledge bases; special projects including intranet Web site creation, design, and maintenance; travel to numerous call centers to analyze and integrate support systems. As Technical Support Lead: Supervised staff of 40 technicians; identified and resolved large scale network issues. As Technical Support Representative: Identified and resolved technical issues for up to 60 customers per day by telephone and e-mail. * Award: Club Elite, 2q 2000 Show less



Fong's Cardco Distributing Sacramento

• Distribution Representative

  • Jan 1996 - Jan 1998



Friesen's

• Assistant Manager

  • Jan 1990 - Jan 1996

  Handled variety of tasks in a convenience store on state government property, including product procurement, inventory tracking, stocking store shelves and remote vending machines, cashiering, and assisted with extensive written communications projects.