Rick Franolla
Manager, Technical Service Desk at TMX Group- Claim this Profile
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Bio
Stephane Deschenes
Rick is a model for consistency, thoroughness and thought leadership. His can-do attitude propels his ability to find efficient solutions to complex problems and in turn, deliver those solutions with a focus on quality, within prescribed timelines. I highly recommend Rick as I believe he is a strong and valuable asset to any organization.
Zoran Ilic
Rick is very knowledgeable and proficient in Data Centre Operations environment (both facilities and hardware). He has extensive network, OS and ITIL knowledge, including Guild negotiation skills. He is a true professional and is always willing to share his expertise and help out when the need arises. Rick displays the same good qualities when dealing with clients. Rick is highly recommended.
Stephane Deschenes
Rick is a model for consistency, thoroughness and thought leadership. His can-do attitude propels his ability to find efficient solutions to complex problems and in turn, deliver those solutions with a focus on quality, within prescribed timelines. I highly recommend Rick as I believe he is a strong and valuable asset to any organization.
Zoran Ilic
Rick is very knowledgeable and proficient in Data Centre Operations environment (both facilities and hardware). He has extensive network, OS and ITIL knowledge, including Guild negotiation skills. He is a true professional and is always willing to share his expertise and help out when the need arises. Rick displays the same good qualities when dealing with clients. Rick is highly recommended.
Stephane Deschenes
Rick is a model for consistency, thoroughness and thought leadership. His can-do attitude propels his ability to find efficient solutions to complex problems and in turn, deliver those solutions with a focus on quality, within prescribed timelines. I highly recommend Rick as I believe he is a strong and valuable asset to any organization.
Zoran Ilic
Rick is very knowledgeable and proficient in Data Centre Operations environment (both facilities and hardware). He has extensive network, OS and ITIL knowledge, including Guild negotiation skills. He is a true professional and is always willing to share his expertise and help out when the need arises. Rick displays the same good qualities when dealing with clients. Rick is highly recommended.
Stephane Deschenes
Rick is a model for consistency, thoroughness and thought leadership. His can-do attitude propels his ability to find efficient solutions to complex problems and in turn, deliver those solutions with a focus on quality, within prescribed timelines. I highly recommend Rick as I believe he is a strong and valuable asset to any organization.
Zoran Ilic
Rick is very knowledgeable and proficient in Data Centre Operations environment (both facilities and hardware). He has extensive network, OS and ITIL knowledge, including Guild negotiation skills. He is a true professional and is always willing to share his expertise and help out when the need arises. Rick displays the same good qualities when dealing with clients. Rick is highly recommended.
Credentials
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ITILv3 Foundation Certificate
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Experience
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TMX Group
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Canada
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Financial Services
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700 & Above Employee
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Manager, Technical Service Desk
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Feb 2014 - Present
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Vendor Services Specialist
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Sep 2011 - Feb 2014
Provide front-line customer service support to all TSX Markets and TSX Datalinx vendors, including Software Providers, Service Bureaus and in-house solutions for Participating Organizations.. Liaise between external clients and TSX I&TT groups to troubleshoot network and application connectivity issues. Monitor health of Trading and Market Data systems. Research and report technology specifications such as latency and bandwidth usage
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Contractor
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Jan 2011 - Mar 2011
Responsible for providing level 2 support for Thomson Reuters owned, client sited, network infrastructure. Includes monitoring and trouble shooting of various types of Cisco switches and routers.
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Sr. Technician, Data Centre Technical Operations
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1997 - Jan 2011
Support the operation of a 3000+ square foot data centre on a 5/12 onsite and 7/24 on-call rotation. Provide daily support for telecommunication nodes, computing equipment such as server hardware, networking gear (switches/ routers) and security devices. Facilitate moves, adds, and changes. Inventory and assets management. Monitor security and environmental equipment - UPS, CRAC, Generator, Security Systems - and take appropriate and responsive action on failures.
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Field Service Technician
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Oct 1987 - Oct 1997
Worked as part of the project implementation team to integrate Reuters products on client sites (with the client networks). Provided ongoing support, problem resolution and escalation when needed. Established strong working relationship with IT support staff at client sites as well as the end user. Worked as part of the project implementation team to integrate Reuters products on client sites (with the client networks). Provided ongoing support, problem resolution and escalation when needed. Established strong working relationship with IT support staff at client sites as well as the end user.
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Education
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1974 - 1979
Garson Falconbridge Secondary School
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Radio College of Canada
Electronic Engineering Technician Diploma
Community
