Senior Enterprise Technical Support Specialist

• Aug 2023 - Present

Enterprise Technical Support Specialist

• Nov 2020 - Aug 2023

Sales Manager

• May 2020 - Nov 2020

-Brought on in the midst of Covid-19 to increase occupancy and sales -Through sales and marketing, increased average occupancy from 14% to 60% within a 2 month period -Management, sales, operations, human resources, and customer service -Revenue and budget management -Brought on in the midst of Covid-19 to increase occupancy and sales -Through sales and marketing, increased average occupancy from 14% to 60% within a 2 month period -Management, sales, operations, human resources, and customer service -Revenue and budget management

Dual Sales Manager

• Jun 2019 - Mar 2020

-Dual Sales for 2 hotel properties located in Highlands Ranch, Colorado: Hilton Garden Inn and Residence Inn by Marriott - Adaptabilty in selling of all group and catering events with the majority of business generating from weddings, sports teams and corporate groups. - Contracting, event planning and execution of events - Building, growing and maintaining relationships with existing as well as new clients. - Design and marketing for promotions and advertisements at the hotel… Show more -Dual Sales for 2 hotel properties located in Highlands Ranch, Colorado: Hilton Garden Inn and Residence Inn by Marriott - Adaptabilty in selling of all group and catering events with the majority of business generating from weddings, sports teams and corporate groups. - Contracting, event planning and execution of events - Building, growing and maintaining relationships with existing as well as new clients. - Design and marketing for promotions and advertisements at the hotel level - Use of multiple computer systems including; Microsoft Office; Canvas; STS; Amadeaus Delphi (Salesforce); OnQue; and Fossi. - Detail orientation of maintaining multiple events at each property - Time management to ensure sales, detailing and daily tasks were completed - Project management and event planning *Laid off during the COVID-19 Pandemic due to elimination of position Show less -Dual Sales for 2 hotel properties located in Highlands Ranch, Colorado: Hilton Garden Inn and Residence Inn by Marriott - Adaptabilty in selling of all group and catering events with the majority of business generating from weddings, sports teams and corporate groups. - Contracting, event planning and execution of events - Building, growing and maintaining relationships with existing as well as new clients. - Design and marketing for promotions and advertisements at the hotel… Show more -Dual Sales for 2 hotel properties located in Highlands Ranch, Colorado: Hilton Garden Inn and Residence Inn by Marriott - Adaptabilty in selling of all group and catering events with the majority of business generating from weddings, sports teams and corporate groups. - Contracting, event planning and execution of events - Building, growing and maintaining relationships with existing as well as new clients. - Design and marketing for promotions and advertisements at the hotel level - Use of multiple computer systems including; Microsoft Office; Canvas; STS; Amadeaus Delphi (Salesforce); OnQue; and Fossi. - Detail orientation of maintaining multiple events at each property - Time management to ensure sales, detailing and daily tasks were completed - Project management and event planning *Laid off during the COVID-19 Pandemic due to elimination of position Show less

Sales Administrator

• Oct 2018 - May 2019

- Sales and office administration maintaining office, ordering supplies, accounting and upcoming groups. - Organized and ensured all necessary supplies for Sales management was readily available - Organized and maintained all necessary sales and front desk documents as required by both staff and auditors. - Reviewed group pickup each week and communicated needs/changes to both sales managers and clients as needed. - Effectively communicated with all departments in relation to group… Show more - Sales and office administration maintaining office, ordering supplies, accounting and upcoming groups. - Organized and ensured all necessary supplies for Sales management was readily available - Organized and maintained all necessary sales and front desk documents as required by both staff and auditors. - Reviewed group pickup each week and communicated needs/changes to both sales managers and clients as needed. - Effectively communicated with all departments in relation to group needs or issues if they arose - Scheduled meeting times and show times for management - Assisted in managing and training of front desk staff - Managed airline and Government relations, reservations and groups - Implemented new processes and procedures to help eliminate issues - Assisted in accounting department to ensure groups had deposits and full payments processed correctly - Assisted in groups, events, and banquets (set up, tear down, serving, bartending) as needed Show less - Sales and office administration maintaining office, ordering supplies, accounting and upcoming groups. - Organized and ensured all necessary supplies for Sales management was readily available - Organized and maintained all necessary sales and front desk documents as required by both staff and auditors. - Reviewed group pickup each week and communicated needs/changes to both sales managers and clients as needed. - Effectively communicated with all departments in relation to group… Show more - Sales and office administration maintaining office, ordering supplies, accounting and upcoming groups. - Organized and ensured all necessary supplies for Sales management was readily available - Organized and maintained all necessary sales and front desk documents as required by both staff and auditors. - Reviewed group pickup each week and communicated needs/changes to both sales managers and clients as needed. - Effectively communicated with all departments in relation to group needs or issues if they arose - Scheduled meeting times and show times for management - Assisted in managing and training of front desk staff - Managed airline and Government relations, reservations and groups - Implemented new processes and procedures to help eliminate issues - Assisted in accounting department to ensure groups had deposits and full payments processed correctly - Assisted in groups, events, and banquets (set up, tear down, serving, bartending) as needed Show less

Server

• Jul 2017 - Sep 2018

- Summer seasonal high volume position with limited to no hours in winter - Quality assurance in relation to customer service, orders, drinks and food. - Training of new servers - Cash handling - Customer service, relations, and care - TIPS Certification: Alcohol Awareness Training - Serving of food and beer to patrons - Cleaning and busting of the restaurant - Ability to stand for 10 or more hours per shift - Ability to maintain composure and ensure orders were… Show more - Summer seasonal high volume position with limited to no hours in winter - Quality assurance in relation to customer service, orders, drinks and food. - Training of new servers - Cash handling - Customer service, relations, and care - TIPS Certification: Alcohol Awareness Training - Serving of food and beer to patrons - Cleaning and busting of the restaurant - Ability to stand for 10 or more hours per shift - Ability to maintain composure and ensure orders were correct and put out in timely manner - Having flexibility to work longer or unexpected hours as needed Show less - Summer seasonal high volume position with limited to no hours in winter - Quality assurance in relation to customer service, orders, drinks and food. - Training of new servers - Cash handling - Customer service, relations, and care - TIPS Certification: Alcohol Awareness Training - Serving of food and beer to patrons - Cleaning and busting of the restaurant - Ability to stand for 10 or more hours per shift - Ability to maintain composure and ensure orders were… Show more - Summer seasonal high volume position with limited to no hours in winter - Quality assurance in relation to customer service, orders, drinks and food. - Training of new servers - Cash handling - Customer service, relations, and care - TIPS Certification: Alcohol Awareness Training - Serving of food and beer to patrons - Cleaning and busting of the restaurant - Ability to stand for 10 or more hours per shift - Ability to maintain composure and ensure orders were correct and put out in timely manner - Having flexibility to work longer or unexpected hours as needed Show less

Sales Manager

• Dec 2017 - Apr 2018

-Winter-seasonal position within Vail Resorts selling Vail, Beaver Creek, Breckenridge and Heavenly ski resorts -Remote, independent work -Met and often exceeded sales goals in a short time period -Customer Relations -Organized and detail oriented in order to sell 4 large ski resorts -Cross selling for multiple products -Strong communication both verbally and written -Winter-seasonal position within Vail Resorts selling Vail, Beaver Creek, Breckenridge and Heavenly ski resorts -Remote, independent work -Met and often exceeded sales goals in a short time period -Customer Relations -Organized and detail oriented in order to sell 4 large ski resorts -Cross selling for multiple products -Strong communication both verbally and written

Client Services Representative

• Nov 2016 - Jun 2017

-Remote, independent work with flexibility to assist owners -Customer relations and service -Client and partner relations to assist guests -Quickly learning a new system in a short period of time with limited training -Taking on projects as needed by owners -Taking cost analysis and production to compare against competitors -Billing and accounting for both clients and guests -Remote, independent work with flexibility to assist owners -Customer relations and service -Client and partner relations to assist guests -Quickly learning a new system in a short period of time with limited training -Taking on projects as needed by owners -Taking cost analysis and production to compare against competitors -Billing and accounting for both clients and guests

Reservations Specialist and Wholesale/Group Coordinator

• Aug 2015 - Jan 2017

- Reservations, billing and customer service - Wholesale coordination and working with OTAs - High time and project management skills - Travel managers and prompt responses to all inquiries - Helped sell the hotel based on guests needs - Thorough knowledge of property and individual room types - Understanding the strengths and weaknesses of other similar properties in the area - Group room coordination and understanding Sales contracts - Assisted in banquet events as… Show more - Reservations, billing and customer service - Wholesale coordination and working with OTAs - High time and project management skills - Travel managers and prompt responses to all inquiries - Helped sell the hotel based on guests needs - Thorough knowledge of property and individual room types - Understanding the strengths and weaknesses of other similar properties in the area - Group room coordination and understanding Sales contracts - Assisted in banquet events as needed Show less - Reservations, billing and customer service - Wholesale coordination and working with OTAs - High time and project management skills - Travel managers and prompt responses to all inquiries - Helped sell the hotel based on guests needs - Thorough knowledge of property and individual room types - Understanding the strengths and weaknesses of other similar properties in the area - Group room coordination and understanding Sales contracts - Assisted in banquet events as… Show more - Reservations, billing and customer service - Wholesale coordination and working with OTAs - High time and project management skills - Travel managers and prompt responses to all inquiries - Helped sell the hotel based on guests needs - Thorough knowledge of property and individual room types - Understanding the strengths and weaknesses of other similar properties in the area - Group room coordination and understanding Sales contracts - Assisted in banquet events as needed Show less

Residential Staff at The Landmark

• Jun 2014 - Aug 2015

Concierge New Employee Training Created Training Manuel Phone, Front Desk Building Link Concierge New Employee Training Created Training Manuel Phone, Front Desk Building Link

Front Desk

• Sep 2012 - Nov 2013

Customer Service Cashiering Reconciling Cash Checking guests in/out Open Book Hotel Reservation System Customer Service Cashiering Reconciling Cash Checking guests in/out Open Book Hotel Reservation System

Crew Member

• Nov 2011 - Jul 2012

Customer service Cashiering Taking orders Making foods/ preps Customer service Cashiering Taking orders Making foods/ preps

Receptionist

• Apr 2011 - Aug 2011

Answering phone Taking messages Document editing Document Scanning/Filing Stocking inventory Cleaning Answering phone Taking messages Document editing Document Scanning/Filing Stocking inventory Cleaning

Receptionist

• May 2007 - Dec 2010

Answering telephones Typing documents Preparation and sending out billing statements Answering telephones Typing documents Preparation and sending out billing statements

Cashier

• May 2010 - Aug 2010

Checking customers out Reconciling cash Organizing, building/setting up equipment Answering phone Opening and/or closing store Checking customers out Reconciling cash Organizing, building/setting up equipment Answering phone Opening and/or closing store