Patricia Modica
Lead Quality Analyst at Maritz Motivation- Claim this Profile
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Bio
Connie Smith
I had the pleasure and honor of working with Patricia for several years. Patricia has in-depth administrative experience of Concur's online booking tool. She takes her job seriously, is dedicated and committed to quality and excellence. She is detail oriented, thorough, and extremely organized and will always meet a deadline. There is truly nothing Patricia won't tackle - both the big projects and the smallest of tasks giving each her same measure of commitment. She is a great team player and I believe could also excel at project management. Patricia would be an asset to any team or organization.
Aruna Garlapaty, PMP, PMI-ACP, DTM, ALMI
Patricia is a quick learner.Her technical skills and problem solving skills are very strong. She is also a good communicator and greatly contributes to any team as either a leader or team member.
Connie Smith
I had the pleasure and honor of working with Patricia for several years. Patricia has in-depth administrative experience of Concur's online booking tool. She takes her job seriously, is dedicated and committed to quality and excellence. She is detail oriented, thorough, and extremely organized and will always meet a deadline. There is truly nothing Patricia won't tackle - both the big projects and the smallest of tasks giving each her same measure of commitment. She is a great team player and I believe could also excel at project management. Patricia would be an asset to any team or organization.
Aruna Garlapaty, PMP, PMI-ACP, DTM, ALMI
Patricia is a quick learner.Her technical skills and problem solving skills are very strong. She is also a good communicator and greatly contributes to any team as either a leader or team member.
Connie Smith
I had the pleasure and honor of working with Patricia for several years. Patricia has in-depth administrative experience of Concur's online booking tool. She takes her job seriously, is dedicated and committed to quality and excellence. She is detail oriented, thorough, and extremely organized and will always meet a deadline. There is truly nothing Patricia won't tackle - both the big projects and the smallest of tasks giving each her same measure of commitment. She is a great team player and I believe could also excel at project management. Patricia would be an asset to any team or organization.
Aruna Garlapaty, PMP, PMI-ACP, DTM, ALMI
Patricia is a quick learner.Her technical skills and problem solving skills are very strong. She is also a good communicator and greatly contributes to any team as either a leader or team member.
Connie Smith
I had the pleasure and honor of working with Patricia for several years. Patricia has in-depth administrative experience of Concur's online booking tool. She takes her job seriously, is dedicated and committed to quality and excellence. She is detail oriented, thorough, and extremely organized and will always meet a deadline. There is truly nothing Patricia won't tackle - both the big projects and the smallest of tasks giving each her same measure of commitment. She is a great team player and I believe could also excel at project management. Patricia would be an asset to any team or organization.
Aruna Garlapaty, PMP, PMI-ACP, DTM, ALMI
Patricia is a quick learner.Her technical skills and problem solving skills are very strong. She is also a good communicator and greatly contributes to any team as either a leader or team member.
Credentials
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Certified SAFe® 4 Practitioner
Scaled Agile, Inc.Aug, 2018- Nov, 2024
Experience
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Channel Partner Engagement Solutions by Maritz
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Advertising Services
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100 - 200 Employee
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Lead Quality Analyst
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Nov 2022 - Present
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Quality Analyst II
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Oct 2019 - Nov 2022
Tested web product. Agile process
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Quality Analyst
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Oct 2016 - Oct 2019
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Business Events Solutions by Maritz
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Events Services
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700 & Above Employee
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Testing and Quality Assurance Analyst-Travel Booking Tools
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Aug 2010 - Oct 2016
Analyzed, tested and implemented airline reservation system products and 3rd party products/tools. Developed airline reservation scripts written with Eclipse. Created and maintained airline reservation system profiles for employees. Worked with cross functional departments. Created procedural documentation for script writing process. Lead Concur Travel Administrator for 3rd party online booking tool. Created and maintained documentation for 3rd party online booking tool. Released airline reservation scripts to Production with less than 2 defects per cycle. Tracked defects using HP Quality Center and retested to verify issues were resolved. Show less
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Business Events Solutions by Maritz
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Events Services
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700 & Above Employee
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Quality Assurance Analyst II
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Aug 1998 - Apr 2009
Analyzed business requirements. Worked with IT and cross functional departments. Understood business technical needs and functionality. Provided excellent written and oral communications. Lead testing process including developing test plans and test cases. Tracked defects and retesting needs. Ensured that testing milestones for projects were met or exceeded. Provided user help desk support. Analyzed, tested and implemented the rollout of a $9 million group travel management system. Lead Tester of conversion team for $1.5 million airline reservation system. Familiarity with test tools including Rational SQA and Mercury Quick Test Professional. Show less
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Business Events Solutions by Maritz
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Events Services
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700 & Above Employee
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Senior Transportation Agent
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1994 - 1998
Created group date travel reservations for participants. Achieved a higher that department standard of 90% on all reservations. Maintained 90% or greater utilization of air block space for multiple group programs at one time. Reported air block usage to Marketing and airlines in a timely manner to avoid penalties.
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Pre-Program Accounting Specialist
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Oct 1992 - 1994
Assisted with the development and implementation of this new position. Ensured that all land and air sales were accurate and balanced prior to the operation of a group travel program. Provided support to multiple areas on programs with special billing needs. Researched and resolved client and internal inquiries concerning billings prior to program operation.
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Travel Consultant III
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Dec 1990 - Oct 1992
Developed individual participant land and air extensions not related to the group travel program. Completed all accounting functions pertaining to extension files. Maintained a superior average for land and air quality review and telephone monitoring.
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Travel Coordinator
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Nov 1988 - Dec 1990
Established the in-house operation of group travel programs for Edward Jones to domestic and international destinations. Acted as liaison between Marketing Program Manager, Client Contact, participants and interfacing departments. Maintained exceptional customer service skills.
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Education
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1985 - 1987
St. Louis Community College
Associate, Applied Science - Travel and Tourism
Community
