Experience

Card Assets

• United States
• Financial Services
• 1 - 100 Employee

• AVP, Collections and Fraud Manager

  • Oct 2015 - Present



Right Voice, Inc.

• Director of Operations

  • May 2007 - Jan 2022

  Manage daily audio production from receiving orders, booking talent, rate negotiations for talent and vendors, direct recording sessions, digitize audio for end user specifications, perform quality assurance sampling , deliver audio files to client, invoice clients and collect receivables. Prepared financial statements and performed accounting duties as directed by management. Built and maintained strong relationships with clients and business partners, which include managing client priorities, providing excellent consumer experiences, and exceeding client service expectations. Major Clients – AT&T, MetLife, Nuance Communications, Pepsi, Schlumberger, and Verizon. Show less



LiveVox

• United States
• Software Development
• 300 - 400 Employee

• Site Director

  • May 1998 - May 2007

  Developed strategic plan for inventory control to ensure legal compliance and maximization of revenue. Designed the skip trace strategy for the entire company, including the collector interface and account flows. Negotiated pricing with third party vendors and implemented standardized skip tracing practices which reduced skip tracing costs by 30% and increased locates by 10%. Director of Administration 6/2001 to 5/2004 Division Manager/Collection Manager 5/1998 to 5/2001 Show less



Nationwide Credit, Inc.

• Financial Services
• 100 - 200 Employee

• Collection Manager

  • May 1995 - May 1998

  Directed a collection staff of 16 including hiring, ongoing supervision, motivation and training. Four of these collectors were on site at Grady Memorial Hospital – Atlanta, GA. Further duties at Grady Hospital included billing and collections for Medicare, Private and Self Pay for the ambulance contract, as well data collection for qualification analysis for financial assistance. Directed a collection staff of 16 including hiring, ongoing supervision, motivation and training. Four of these collectors were on site at Grady Memorial Hospital – Atlanta, GA. Further duties at Grady Hospital included billing and collections for Medicare, Private and Self Pay for the ambulance contract, as well data collection for qualification analysis for financial assistance.