Experience

Acelerar Technologies Pvt Ltd

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operations Team Lead

  • Jan 2022 - Present

  Noida

• Subject Matter Expert

  • May 2018 - Present

  Noida Area, India Handling team of 15 members and making sure that all are giving optimum productivity at end of the day. Coordinate with team members and ensure achievements of all their objectives and goals. Managed deliverables on time and with excellent quality consistently Collaborated with senior management and business line management to identify and prioritize new concepts for development. Assure that the team members have the necessary education and training to effectively participate in the… Show more Handling team of 15 members and making sure that all are giving optimum productivity at end of the day. Coordinate with team members and ensure achievements of all their objectives and goals. Managed deliverables on time and with excellent quality consistently Collaborated with senior management and business line management to identify and prioritize new concepts for development. Assure that the team members have the necessary education and training to effectively participate in the tasks assigned. People Management by creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort Keep the immediate manager and upper management informed of task accomplishment, issues and status Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.

• Client Success Manager

  • May 2019 - Present

  Noida Educate client/customers about eCommerce services and processed purchases. Used effective sales strategies to convince clients to accept proposals, resulting in an increase in business. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. Interacting with… Show more Educate client/customers about eCommerce services and processed purchases. Used effective sales strategies to convince clients to accept proposals, resulting in an increase in business. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. Interacting with clients on regular basis to quickly alleviate issues and provide project updates. Managed existing client renewals, keeping accounts, information, and documents in conformance with compliance standards. Evaluated problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction. Built and maintained relationships with new and existing clients while providing a high level of expertise. Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills. Scheduled and attended meetings with clients and prospective clients as requested.



Benzara Inc.

• United States
• Wholesale
• 1 - 100 Employee

• E-Commerce Analyst

  • Nov 2015 - Apr 2018

  Noida Area, India • Acting as the subject matter expert for product data and content management, cataloging and the related requirements for eCommerce marketplace. • Supporting business development and sales teams to maximize revenue. • In-depth understanding of all the leading eCommerce platforms, multi-channel inventory listing tools. • Analyzing production reports (product classification, search and navigation filters, sourcing and SKU attribute building, product content enrichment, image… Show more • Acting as the subject matter expert for product data and content management, cataloging and the related requirements for eCommerce marketplace. • Supporting business development and sales teams to maximize revenue. • In-depth understanding of all the leading eCommerce platforms, multi-channel inventory listing tools. • Analyzing production reports (product classification, search and navigation filters, sourcing and SKU attribute building, product content enrichment, image optimization, product cross-linking, brand/manufacturer cross reference, product onboarding, etc.) • Uses traffic tracking reports to recognize user pattern and trends to help formulate the effective marketing strategy Show less



SSIPL Retail LTD

• India
• Retail
• 700 & Above Employee

• Marketing Intern @ Lottosportindia

  • May 2015 - Jul 2015

  Mohan Cooperative, New Delhi • Market Research for Various brands of Personal Life care sector to compare and launch new products of Brand Lotto in the Market. • Promoting the Brand through various Social Networking Websites like Facebook, Instagram, Pinterest etc. • ETOP Analysis and Digital Brand Awareness of Lotto