Leonardo Javier Padin

Managed Operations Engineer at Roboyo
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Contact Information
us****@****om
(386) 825-5501
Location
Paterna, Valencian Community, Spain, ES
Languages
  • Alemán Professional working proficiency
  • Francés Professional working proficiency
  • Inglés Native or bilingual proficiency
  • Español Native or bilingual proficiency

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Bio

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Credentials

  • Consultas en SQL para principiantes
    Udemy
    Sep, 2022
    - Nov, 2024

Experience

  • Roboyo
    • Germany
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Managed Operations Engineer
      • Sep 2021 - Present

      As a Managed Services Engineer with experience in managing and maintaining complex IT systems, I have gained expertise in resolving technical issues and providing support to clients. I take pride in ensuring the smooth functioning of critical systems and ensuring high availability of services. In my current role, I have recently transitioned to the Operational Excellence team where I am responsible for defining working procedures, guidelines, and best practices for the Managed Services team. I leverage my experience and knowledge of the industry to streamline processes and optimize efficiency. As the Zoho Subject Matter Expert (SME), I provide training and guidance to team members on how to use the Zoho suite of tools to manage and maintain customer relationships and internal processes. Additionally, I am well-versed in Sisense, a business intelligence platform, which I utilize to generate operational and financial reports for internal and external stakeholders. Show less

  • JACOFER SAFICMYS
    • ERP Project Manager
      • Mar 2016 - Sep 2021

      ERP project leader. Preparation of key users, survey of administrative processes, suggestions for process modifications. Development of user manual for consultation of end users.First level user support. Installation and setting of Linux and Windows operating systems. Printers and network configuration.

    • Import
      • Jun 2002 - Jul 2016

      Responsible for planning good supply. Attendance to international fairs for hardware and furniture fittings in China, Germany and Spain. Development of new products, Cost analysis and price targets. KPIs. Contract follow up.

    • Client Account Manager
      • Jul 2002 - Jul 2008

      Administración de cartera de clientes mayoristas del sector ferretero y de herrajes para muebles. Fidelización de clientes y promoción de productos.Desarrollo de productos para ampliar la oferta de catálogo.Diseño y ejecución de catálogo de productos en CorelDraw.Customer Account Manager for wholesale customers within hardware and furniture fittings stores. Customer loyalty and product promotion.Product development to expand the catalog offer.Design and execution of product catalog in CorelDraw. Show less

  • TIENDA DENTAL ONLINE SRL
    • Turdera
    • Co-Owner
      • Dec 2012 - Dec 2014

      Accounting and tax advice, product costing, selection of products to incorporate into the catalog, supplier development and customer relations. Development of large accounts (hospitals, clinics, dental centers, etc.) Accounting and tax advice, product costing, selection of products to incorporate into the catalog, supplier development and customer relations. Development of large accounts (hospitals, clinics, dental centers, etc.)

  • American Screw de Argentina
    • Customer Account Assistant / Import Responsible
      • Dec 1998 - Jun 2002

      Customer Account Assitant. Follow up to increase sales and to support salesforce in territory. Responsible for planning import of goods from China, Mexico, Brasil and Chile. Customer Account Assitant. Follow up to increase sales and to support salesforce in territory. Responsible for planning import of goods from China, Mexico, Brasil and Chile.

Education

  • Universidad de Buenos Aires
    Licenciatura, Sistemas de información de gestión, general
    2018 - 2020
  • University of Buenos Aires
    Contador Público, Económicas
    1999 - 2007

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