Experience

zingfit by Xplor

• United States
• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • Nov 2019 - Present

  - Resolves tickets for 900+ clients by providing creative solutions based on SME-level knowledge of proprietary software and specific vertical needs - Identifies and report technical bugs - Communicates suggested software improvements to the engineering team based on customer feedback, feature requests, and UI knowledge - Consults clients in the design of their websites and software utilization leveraging proficiency in UI design - Maintains high level of customer satisfaction… Show more - Resolves tickets for 900+ clients by providing creative solutions based on SME-level knowledge of proprietary software and specific vertical needs - Identifies and report technical bugs - Communicates suggested software improvements to the engineering team based on customer feedback, feature requests, and UI knowledge - Consults clients in the design of their websites and software utilization leveraging proficiency in UI design - Maintains high level of customer satisfaction with personal NPS score averaging above 94% Show less - Resolves tickets for 900+ clients by providing creative solutions based on SME-level knowledge of proprietary software and specific vertical needs - Identifies and report technical bugs - Communicates suggested software improvements to the engineering team based on customer feedback, feature requests, and UI knowledge - Consults clients in the design of their websites and software utilization leveraging proficiency in UI design - Maintains high level of customer satisfaction… Show more - Resolves tickets for 900+ clients by providing creative solutions based on SME-level knowledge of proprietary software and specific vertical needs - Identifies and report technical bugs - Communicates suggested software improvements to the engineering team based on customer feedback, feature requests, and UI knowledge - Consults clients in the design of their websites and software utilization leveraging proficiency in UI design - Maintains high level of customer satisfaction with personal NPS score averaging above 94% Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Product Coordinator (Team Lead)

  • Jul 2019 - Nov 2019

• Production Analyst

  • Nov 2014 - Jul 2019

  - Hired, trained, and supervised a team of approximately 12 highly-skilled contractors responsible for data collection to improve machine learning algorithms for autonomous vehicles - Eliminated costly driver downtime through mapping and navigational improvement to routing software at major international airports, increasing Driver/Rider experience by more than 20% - Managed team through utilization of headcount projections, detailed quality and productivity metrics, and personalized… Show more - Hired, trained, and supervised a team of approximately 12 highly-skilled contractors responsible for data collection to improve machine learning algorithms for autonomous vehicles - Eliminated costly driver downtime through mapping and navigational improvement to routing software at major international airports, increasing Driver/Rider experience by more than 20% - Managed team through utilization of headcount projections, detailed quality and productivity metrics, and personalized coaching - Reviewed and reported on individual team member performance of their detailed visual data analysis Increased team productivity and quality of work by improving the design and testing of in-house tools - Overhauled training process by writing a variety of SOPs for a diverse suite of tools and workflows - Used Perl to create scripts to search through large file systems, gather statistics, and modify specific segments of XML code



Seton Hall University

• United States
• Higher Education
• 700 & Above Employee

• Web/Mobile Developer

  • Sep 2011 - May 2014

  - Developed multiple mobile apps, including sole ownership of the official Seton Hall University Android app and an experimental mobile chemistry lab manual - Mastered HTML, CSS, JavaScript, PHP and MySQL in 6 weeks to be the sole assistant to the Senior Developer on all programming assignments - Developed 100+ web pages and web forms - Created and managed a WordPress server of approximately 4,500 blogs for the Freshmen Studies course - Developed multiple mobile apps, including sole ownership of the official Seton Hall University Android app and an experimental mobile chemistry lab manual - Mastered HTML, CSS, JavaScript, PHP and MySQL in 6 weeks to be the sole assistant to the Senior Developer on all programming assignments - Developed 100+ web pages and web forms - Created and managed a WordPress server of approximately 4,500 blogs for the Freshmen Studies course



Logan6

• United States
• Media Production

• Video Editor

  • Dec 2009 - Feb 2010

  Edited and organized hours of eclectic footage from “The Bang!” to create a narrative documentary film that was submitted to the Ann Arbor Film Festival Edited and organized hours of eclectic footage from “The Bang!” to create a narrative documentary film that was submitted to the Ann Arbor Film Festival